Post Office Exam 474 Questions with
correct Answers () |100%
Verified
1. A customer asks about the status of a package that you delivered days ago.
Which would you be most and least likely to do?
A. Show him proof of delivery and tell him he is responsible for the package once it is
delivered
B. Apologize and offer to redeliver another package
C. Show him proof of delivery and ask if it might have been stolen
D. Tell him to contact customer service directly
Most likely: A | Least likely: C
2. A customer asks questions about shipping choices, but you do not know the
answers. Which would you be most and least likely to do?
A. Make up an answer to avoid embarrassing yourself
B. Say you do not know about shipping choices and suggest that he look on the
USPS website
C. Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries
D. Refer him to another postal employee immediately
Most likely: B | Least likely: C
3. A customer complains to you about another postal employee. Which would you be
most and least likely to do?
A. Listen to his complaint, apologize, and suggest he talk to the Postmaster
B. Agree with the customer and report the employee yourself
C. Ignore the complaint and continue your deliveries
D. Explain that the employee in question is really a good worker but was just having
a bad day
Most likely: D | Least likely: A
4. A customer is angry because the nearby Post Office does not have a product he
needs today. Which would you be most and least likely to do?
A. Tell him there is nothing you can do about product availability
B. Go get the product at another facility and bring it back to the customer
C. Suggest an alternate product that may work
D. Direct him to file a formal complaint with the Postmaster
Most likely: C | Least likely: B
, 5. A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which would
you be most and least likely to do?
A. Give him his mail as a one-time exception
B. Tell him there is nothing you can do until he submits a Change of Address form
C. Tell him postal policy prohibits you from giving him mail until a Change of Address
form is submitted
D. Contact your supervisor for permission to release the mail
Most likely: C | Least likely: B
6. A customer on your route asks how to find something on the USPS website.
Which would you be most and least likely to do?
A. Tell him to call the USPS customer service line
B. Offer to help him find it on his computer
C. Explain where to find it and offer to help with any other issues he may have
D. Tell him you are too busy to help and direct him to the Post Office
Most likely: C | Least likely: B
7. A new employee is having trouble learning his job which forces you and others to
work harder to meet production standards. Which would you be most and least likely
to do?
A. Report him to the supervisor immediately
B. Do nothing because his production should improve over time
C. Tell him how to do his job quicker and better
D. Ask management to reassign him to a different role
Most likely: C | Least likely: B
8. You are to complete a task before beginning deliveries. While doing that task, you
see two coworkers having trouble with a job. Which would you be most and least
likely to do?
A. Stop your task entirely and help them until they finish
B. Ignore them and finish your task
C. Report their difficulty to a supervisor
D. Give them only some quick advice so you can complete your task in time
Most likely: D | Least likely: B
9. How long do you hope to work for the USPS?
A. Less than 1 year
B. 1-3 years
C. 3-10 years
D. More than 10 years
Answer: D. More than 10 years
10. How long were you at your latest job before voluntarily leaving?
correct Answers () |100%
Verified
1. A customer asks about the status of a package that you delivered days ago.
Which would you be most and least likely to do?
A. Show him proof of delivery and tell him he is responsible for the package once it is
delivered
B. Apologize and offer to redeliver another package
C. Show him proof of delivery and ask if it might have been stolen
D. Tell him to contact customer service directly
Most likely: A | Least likely: C
2. A customer asks questions about shipping choices, but you do not know the
answers. Which would you be most and least likely to do?
A. Make up an answer to avoid embarrassing yourself
B. Say you do not know about shipping choices and suggest that he look on the
USPS website
C. Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries
D. Refer him to another postal employee immediately
Most likely: B | Least likely: C
3. A customer complains to you about another postal employee. Which would you be
most and least likely to do?
A. Listen to his complaint, apologize, and suggest he talk to the Postmaster
B. Agree with the customer and report the employee yourself
C. Ignore the complaint and continue your deliveries
D. Explain that the employee in question is really a good worker but was just having
a bad day
Most likely: D | Least likely: A
4. A customer is angry because the nearby Post Office does not have a product he
needs today. Which would you be most and least likely to do?
A. Tell him there is nothing you can do about product availability
B. Go get the product at another facility and bring it back to the customer
C. Suggest an alternate product that may work
D. Direct him to file a formal complaint with the Postmaster
Most likely: C | Least likely: B
, 5. A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which would
you be most and least likely to do?
A. Give him his mail as a one-time exception
B. Tell him there is nothing you can do until he submits a Change of Address form
C. Tell him postal policy prohibits you from giving him mail until a Change of Address
form is submitted
D. Contact your supervisor for permission to release the mail
Most likely: C | Least likely: B
6. A customer on your route asks how to find something on the USPS website.
Which would you be most and least likely to do?
A. Tell him to call the USPS customer service line
B. Offer to help him find it on his computer
C. Explain where to find it and offer to help with any other issues he may have
D. Tell him you are too busy to help and direct him to the Post Office
Most likely: C | Least likely: B
7. A new employee is having trouble learning his job which forces you and others to
work harder to meet production standards. Which would you be most and least likely
to do?
A. Report him to the supervisor immediately
B. Do nothing because his production should improve over time
C. Tell him how to do his job quicker and better
D. Ask management to reassign him to a different role
Most likely: C | Least likely: B
8. You are to complete a task before beginning deliveries. While doing that task, you
see two coworkers having trouble with a job. Which would you be most and least
likely to do?
A. Stop your task entirely and help them until they finish
B. Ignore them and finish your task
C. Report their difficulty to a supervisor
D. Give them only some quick advice so you can complete your task in time
Most likely: D | Least likely: B
9. How long do you hope to work for the USPS?
A. Less than 1 year
B. 1-3 years
C. 3-10 years
D. More than 10 years
Answer: D. More than 10 years
10. How long were you at your latest job before voluntarily leaving?
