MERA CUSTOMER SERVICE SCREENING PRE-TEST | 100
QUESTIONS AND ANSWERS | 2026 UPDATE | WITH COMPLETE
SOLUTIONS.
What questions do you ask to see if the customer software met expectations of the customer? -
(answer)How has the software worked for what you were doing it for?
A new customer comes into your department, but you are helping another customer. You should: -
(answer)Acknowledge the new customer's presence with eye contact and /or a brief comment that
you'll be right with him.
Which of the following would be the best option when trying to find out what customer wants to buy? -
(answer)What color do you prefer in that brand?
A good reason for creating an opening for discussion is to: - (answer)Get to know what the customer
wants
The best way to talk to a new customer is to: - (answer)Match what you say and your tone of voice to
her personality
Three ways to create a positive impression of you and the store include: Complimenting the customer's
taste; assuring the customer that he is the expert; and - (answer)Indicating based on your professional
product knowledge, you feel his purchases are worthwhile
A retail association sees that an electrical socket has wires exposed in an area where customers shop.
The retail associate must: - (answer)Secure the area and report the situation to management.
If the customer isn't shopping alone, you can include the rest of the party by: - (answer)Giving other
service to those in the party, such as offering a chair or a cup a refreshment
A customer has looked at several watches and seems to like one best. What is the best to say to close
the sale? - (answer)Shall I go ahead and replace the band for you or do you want to keep both styles for
different looks?
, MERA CUSTOMER SERVICE SCREENING PRE-TEST | 100
QUESTIONS AND ANSWERS | 2026 UPDATE | WITH COMPLETE
SOLUTIONS.
Which store offers the best price? - (answer)Store 1 offers the best price.
According to market research, what percentage of customers is likely to spend more if the sales
associate is helpful? - (answer)45%
If a customer walks directly to an item, this may indicate that he - (answer)Knows what he wants and
would probably appreciate quick, efficient service
Your ultimate goals as a sales associate is to: - (answer)Satisfy the customer
You can best determine the customer's needs by gathering information though careful observation and
by: - (answer)Asking the customer thoughtful questions
To keep the lines of communication open the best questions to ask - (answer)begin with who, what,
where, when, how, or why
Which of the following are examples of open-ended questions? - (answer)What features are important
to you?
When fitting the products to the customer, you should: - (answer)Ask questions that will help her define
the right fit
Which of the following phrases might be appropriate when discussing clothing size with your customer?
- (answer)Have you worn this brand before? What size was most comfortable for you?
How would you handle a situation where a customer wants a brand that you don't carry? - (answer)Get
permission from him to show the items that you do have that meet his needs
QUESTIONS AND ANSWERS | 2026 UPDATE | WITH COMPLETE
SOLUTIONS.
What questions do you ask to see if the customer software met expectations of the customer? -
(answer)How has the software worked for what you were doing it for?
A new customer comes into your department, but you are helping another customer. You should: -
(answer)Acknowledge the new customer's presence with eye contact and /or a brief comment that
you'll be right with him.
Which of the following would be the best option when trying to find out what customer wants to buy? -
(answer)What color do you prefer in that brand?
A good reason for creating an opening for discussion is to: - (answer)Get to know what the customer
wants
The best way to talk to a new customer is to: - (answer)Match what you say and your tone of voice to
her personality
Three ways to create a positive impression of you and the store include: Complimenting the customer's
taste; assuring the customer that he is the expert; and - (answer)Indicating based on your professional
product knowledge, you feel his purchases are worthwhile
A retail association sees that an electrical socket has wires exposed in an area where customers shop.
The retail associate must: - (answer)Secure the area and report the situation to management.
If the customer isn't shopping alone, you can include the rest of the party by: - (answer)Giving other
service to those in the party, such as offering a chair or a cup a refreshment
A customer has looked at several watches and seems to like one best. What is the best to say to close
the sale? - (answer)Shall I go ahead and replace the band for you or do you want to keep both styles for
different looks?
, MERA CUSTOMER SERVICE SCREENING PRE-TEST | 100
QUESTIONS AND ANSWERS | 2026 UPDATE | WITH COMPLETE
SOLUTIONS.
Which store offers the best price? - (answer)Store 1 offers the best price.
According to market research, what percentage of customers is likely to spend more if the sales
associate is helpful? - (answer)45%
If a customer walks directly to an item, this may indicate that he - (answer)Knows what he wants and
would probably appreciate quick, efficient service
Your ultimate goals as a sales associate is to: - (answer)Satisfy the customer
You can best determine the customer's needs by gathering information though careful observation and
by: - (answer)Asking the customer thoughtful questions
To keep the lines of communication open the best questions to ask - (answer)begin with who, what,
where, when, how, or why
Which of the following are examples of open-ended questions? - (answer)What features are important
to you?
When fitting the products to the customer, you should: - (answer)Ask questions that will help her define
the right fit
Which of the following phrases might be appropriate when discussing clothing size with your customer?
- (answer)Have you worn this brand before? What size was most comfortable for you?
How would you handle a situation where a customer wants a brand that you don't carry? - (answer)Get
permission from him to show the items that you do have that meet his needs
