C720 Operations and supply
chain management Exam Study
Guide – Practice Questions
with Verified Answers. GRADED
A+. Latest 2026/2027 Update
Teamwork - Answer✔✔-Teamwork in operations benefit the customer when
coordinated decisions within an organization produce high quality products
that customers value.
Product design - Answer✔✔-consideration of the characteristics, features, and
performance of the product.
Product technology - Answer✔✔-application of knowledge to improve the
product.
Process design - Answer✔✔-describes how a product will be made.
Process technology - Answer✔✔-application of knowledge to improve a
process
,C720: OPERATIONS & SUPPLY CHANGE MANAGEMENT - NOTES / STUDY GUIDE
- Answer✔✔-
Teamwork - Answer✔✔-Teamwork in operations benefit the customer when
coordinated decisions within an organization produce high quality products
that customers value.
Product and process design - Answer✔✔-are crucial and relate to both the
design of goods and services.
Product design - Answer✔✔-consideration of the characteristics, features, and
performance of the product.
Product technology - Answer✔✔-application of knowledge to improve the
product.
Process design - Answer✔✔-describes how a product will be made.
Process technology - Answer✔✔-application of knowledge to improve a
process.
Teamwork can help make improvements to products - Answer✔✔-. To remain
competitive in the global marketplace, teamwork should be utilized to help
solve quality and productivity problems.
,Most organizations develop common goals during the budgeting and planning
process, which are done annually. - Answer✔✔-
Many businesses are shifting to organization by process due to - Answer✔✔-
today's fast paced environment.
Organizational structures - Answer✔✔-designed by process cross-functional
lines.
Cross-functionality - Answer✔✔-a unique feature important to any
organization.
Eliminating functional silos - Answer✔✔-allows teams to share knowledge and
understanding of decision-making across the organization. Decentralizing
decision-making leads to more cross-functional teams.
Relative advantage - Answer✔✔-the difference between the lowest cost
producer and the next-lowest cost producer
Ethics - Answer✔✔-a sense of what is right and wrong that guide behavior.
Sustainability - Answer✔✔-reflects the efforts organizations are expected to
make to balance their interconnected obligations to economic viability, the
societies in which they operate, and the natural environment - the "triple
bottom line."
, Organizations need to focus on how a decision affects - Answer✔✔-
profitability, employees, the community, and the environment, in the long and
short term.
Competitive advantage - Answer✔✔-a capability that customers value that
gives an organization an edge against its competition.
VIRAL - Answer✔✔-Value to consumers, it should be Inimitable (not easily
imitated), Rare, and an organization should have the Aptitude and Lifespan to
earn appropriate returns on the advantage.
SWOT Analysis - Answer✔✔-assists in planning to achieve objectives.
Key processes - Answer✔✔-organizations must have: strategy development,
product development, development of systems to produce services and goods,
and order fulfillment to leverage impact.
Systems development key to meeting strategic goals. - Answer✔✔-Resources
include: people, facilities, equipment, materials, and energy.
Process redesign facilitates working toward a common goal in organizations. -
Answer✔✔-
Productivity - Answer✔✔-a mathematical calculation. It is the ratio of the
outputs achieved divided by the inputs consumed to achieve those outputs.
Productivity Output / Input. Change in productivity = (new productivity - old
productivity) / old productivity.
chain management Exam Study
Guide – Practice Questions
with Verified Answers. GRADED
A+. Latest 2026/2027 Update
Teamwork - Answer✔✔-Teamwork in operations benefit the customer when
coordinated decisions within an organization produce high quality products
that customers value.
Product design - Answer✔✔-consideration of the characteristics, features, and
performance of the product.
Product technology - Answer✔✔-application of knowledge to improve the
product.
Process design - Answer✔✔-describes how a product will be made.
Process technology - Answer✔✔-application of knowledge to improve a
process
,C720: OPERATIONS & SUPPLY CHANGE MANAGEMENT - NOTES / STUDY GUIDE
- Answer✔✔-
Teamwork - Answer✔✔-Teamwork in operations benefit the customer when
coordinated decisions within an organization produce high quality products
that customers value.
Product and process design - Answer✔✔-are crucial and relate to both the
design of goods and services.
Product design - Answer✔✔-consideration of the characteristics, features, and
performance of the product.
Product technology - Answer✔✔-application of knowledge to improve the
product.
Process design - Answer✔✔-describes how a product will be made.
Process technology - Answer✔✔-application of knowledge to improve a
process.
Teamwork can help make improvements to products - Answer✔✔-. To remain
competitive in the global marketplace, teamwork should be utilized to help
solve quality and productivity problems.
,Most organizations develop common goals during the budgeting and planning
process, which are done annually. - Answer✔✔-
Many businesses are shifting to organization by process due to - Answer✔✔-
today's fast paced environment.
Organizational structures - Answer✔✔-designed by process cross-functional
lines.
Cross-functionality - Answer✔✔-a unique feature important to any
organization.
Eliminating functional silos - Answer✔✔-allows teams to share knowledge and
understanding of decision-making across the organization. Decentralizing
decision-making leads to more cross-functional teams.
Relative advantage - Answer✔✔-the difference between the lowest cost
producer and the next-lowest cost producer
Ethics - Answer✔✔-a sense of what is right and wrong that guide behavior.
Sustainability - Answer✔✔-reflects the efforts organizations are expected to
make to balance their interconnected obligations to economic viability, the
societies in which they operate, and the natural environment - the "triple
bottom line."
, Organizations need to focus on how a decision affects - Answer✔✔-
profitability, employees, the community, and the environment, in the long and
short term.
Competitive advantage - Answer✔✔-a capability that customers value that
gives an organization an edge against its competition.
VIRAL - Answer✔✔-Value to consumers, it should be Inimitable (not easily
imitated), Rare, and an organization should have the Aptitude and Lifespan to
earn appropriate returns on the advantage.
SWOT Analysis - Answer✔✔-assists in planning to achieve objectives.
Key processes - Answer✔✔-organizations must have: strategy development,
product development, development of systems to produce services and goods,
and order fulfillment to leverage impact.
Systems development key to meeting strategic goals. - Answer✔✔-Resources
include: people, facilities, equipment, materials, and energy.
Process redesign facilitates working toward a common goal in organizations. -
Answer✔✔-
Productivity - Answer✔✔-a mathematical calculation. It is the ratio of the
outputs achieved divided by the inputs consumed to achieve those outputs.
Productivity Output / Input. Change in productivity = (new productivity - old
productivity) / old productivity.
