FSM 122 FINAL MATERIAL - QUESTIONS AND ANSWERS | VERIFIED
100% CORRECT.
PI - (answer)Performance Improvement
PI Framework (5 stages) - (answer)*Stage 1*: consider institutional context (mission, goals, etc.)
*Stage 2*: define "desired performance" vs "actual performance" (i.e. performance gap)
*Stage 3*: find root cause
*Stage 4*: select interventions
*Stage 5*: implement interventions and audit performance gap improvement
Most Effective PI Techniques - (answer)1. Step-by-step diagnostic process
2. Highly participatory method
3. Focus on all possible barriers
4. Focus interventions on most important problems
5. Works at the organizational level as well as at the individual worker level
6. Systems that combine intervention strategies
7. Considers all causes of performance problems
8. Results-orientation is embedded in the process
Methods to Study PI - (answer)1. Work sampling (watching employees at work)
2. Pathway chart/flow diagram
3 Operation charts
4. Process charts
5. Micro-motion studies
,FSM 122 FINAL MATERIAL - QUESTIONS AND ANSWERS | VERIFIED
100% CORRECT.
Cause and Effect Fish Diagram - (answer)-Show the causes of each problem and how they result in effect
-Causes include: materials, environment, methods, machines, and peoples
Pareto Chart - (answer)- Bar graph that compares the frequency of complaints for each problem to show
which is most urgent issue
- Breaks down problems and depicts their importance
Managers hold accountability in... (3) - (answer)1. Productivity measures (efficiency and quality)
2. Financial measures (budgets)
3. Human resources (policies and procedures)
Benchmarking - (answer)*Comparison of an organization's measures with:*
1. Past measures
2. Other organizations
3. Industry standards
Constituencies - (answer)-A body of customers and supporters of a certain company
-Want to keep all these people happy
Examples of Constituencies - (answer)1. Vendors/suppliers
2. Financial backers
3. Employees
4. Customers
5. Neighbors
Types of Standards - (answer)1. Quality Standards
2. Performance Standards
, FSM 122 FINAL MATERIAL - QUESTIONS AND ANSWERS | VERIFIED
100% CORRECT.
3. Standards mandated by regulations
4. Patient care standards
5. Standards mandated for voluntary accreditation
Policies and Procedures - (answer)-Purpose: "To ensure... To provide..."
- Policy: their stance on certain issues
-Procedures: how to follow policy
-Mandated/influenced by regulations
-Must be comprehended by everyone in the company
Regulations - (answer)-"A regulation is a legal restriction promulgated by government administrative
agencies through rule-making supported by a threat of sanction or a fine"
-Depend on type of operation
Least to most strict regulations - (answer)Least Strict: Federal
State
County
City
Most Strict: Workplace Policies
USDA - (answer)- Food Safety & Inspection Services (FSIS)
- National Organic Program
- Country of Origin Label (COOL)
- Nutrition Assistance Programs
- Safe drinking water for rural communities
- Dietary Guidelines for Americans
100% CORRECT.
PI - (answer)Performance Improvement
PI Framework (5 stages) - (answer)*Stage 1*: consider institutional context (mission, goals, etc.)
*Stage 2*: define "desired performance" vs "actual performance" (i.e. performance gap)
*Stage 3*: find root cause
*Stage 4*: select interventions
*Stage 5*: implement interventions and audit performance gap improvement
Most Effective PI Techniques - (answer)1. Step-by-step diagnostic process
2. Highly participatory method
3. Focus on all possible barriers
4. Focus interventions on most important problems
5. Works at the organizational level as well as at the individual worker level
6. Systems that combine intervention strategies
7. Considers all causes of performance problems
8. Results-orientation is embedded in the process
Methods to Study PI - (answer)1. Work sampling (watching employees at work)
2. Pathway chart/flow diagram
3 Operation charts
4. Process charts
5. Micro-motion studies
,FSM 122 FINAL MATERIAL - QUESTIONS AND ANSWERS | VERIFIED
100% CORRECT.
Cause and Effect Fish Diagram - (answer)-Show the causes of each problem and how they result in effect
-Causes include: materials, environment, methods, machines, and peoples
Pareto Chart - (answer)- Bar graph that compares the frequency of complaints for each problem to show
which is most urgent issue
- Breaks down problems and depicts their importance
Managers hold accountability in... (3) - (answer)1. Productivity measures (efficiency and quality)
2. Financial measures (budgets)
3. Human resources (policies and procedures)
Benchmarking - (answer)*Comparison of an organization's measures with:*
1. Past measures
2. Other organizations
3. Industry standards
Constituencies - (answer)-A body of customers and supporters of a certain company
-Want to keep all these people happy
Examples of Constituencies - (answer)1. Vendors/suppliers
2. Financial backers
3. Employees
4. Customers
5. Neighbors
Types of Standards - (answer)1. Quality Standards
2. Performance Standards
, FSM 122 FINAL MATERIAL - QUESTIONS AND ANSWERS | VERIFIED
100% CORRECT.
3. Standards mandated by regulations
4. Patient care standards
5. Standards mandated for voluntary accreditation
Policies and Procedures - (answer)-Purpose: "To ensure... To provide..."
- Policy: their stance on certain issues
-Procedures: how to follow policy
-Mandated/influenced by regulations
-Must be comprehended by everyone in the company
Regulations - (answer)-"A regulation is a legal restriction promulgated by government administrative
agencies through rule-making supported by a threat of sanction or a fine"
-Depend on type of operation
Least to most strict regulations - (answer)Least Strict: Federal
State
County
City
Most Strict: Workplace Policies
USDA - (answer)- Food Safety & Inspection Services (FSIS)
- National Organic Program
- Country of Origin Label (COOL)
- Nutrition Assistance Programs
- Safe drinking water for rural communities
- Dietary Guidelines for Americans
