CQPA Certification Parts 1–4 – Comprehensive Study Guide and Practice Questions for Quality
Process Analyst Exam
Part 1 - correct answer ✔✔Part 1
quality planning - correct answer ✔✔structured method of designing and establishing steps
necessary to ensure that a product or service satisfies a customer.
Shewhart - correct answer ✔✔1930s developed methods for statistical analysis and control of
quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - correct answer ✔✔1950s taught methods to Japanese engineers and executives;
origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran - correct answer ✔✔1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality
planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum - correct answer ✔✔1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
,"thinking out in advance the sequence of actions to accomplish a proposed course of action in
doing work to accomplish certain objectives"
Crosby - correct answer ✔✔promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - correct answer ✔✔QP: part of quality management focused on
setting quality objectives and specifying necessary operational processes and related resources
to fulfill the quality objectives
purpose of quality planning - correct answer ✔✔identify actions that can increase effectiveness
and efficiency of activities and processes
approaches of quality planning - correct answer ✔✔Strategic-- long term
tactic
implementation-- short term (operational)
summary of quality planning - correct answer ✔✔road map or guide to meeting customer
expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - correct answer ✔✔necessary specific characteristics of a product or service that
a customer demands and will purchase (should always be driven by the customer);
,product and process
standards - correct answer ✔✔"statement, specification, or quantity of material against which
measured outputs from a process may be judged as acceptable or unacceptable (National;
International)
1 conformance (external)
2 guidance (internal)
3 regulatory (enforceable by law)
4 consensus (voluntarily adopted)
specifications - correct answer ✔✔grouping of specific PARAMETERS that are required to ensure
the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 - correct answer ✔✔basic international standard (documentation is key)
National Standards - correct answer ✔✔ASME (American Society of Mechanical Engineers);
ASTM (American Society for Testing and Material); API (American Petroleum Institute)
, Quality Awards - correct answer ✔✔MBNQA (Malcom Baldrige National Quality Award),
European Foundation for Quality Management's European Quality Award, the Deming Prize,
and Shingo Prize for Excellence in Manufacturing
Bar Chart - correct answer ✔✔used to compare things between different groups or to track
changes over time.
Gantt Chart - correct answer ✔✔timeline that is used as a project management tool to illustrate
how the project will run. You can view individual tasks, their durations and the sequencing of
these tasks. View the overall timeline of the project and the expected completion date.;
useful for planning and scheduling projects. They help you assess how long a project should
take, determine the resources needed, and plan the order in which you'll complete tasks.
They're also helpful for managing the dependencies between tasks.
Milestone Chart - correct answer ✔✔focuses on planned significant events scheduled to occur
at specific times in the program. Such events could be the initiation or completion of a
particularly important or critical activity, equipment deliveries, reviews, or approval dates. Like
the Gantt Chart, the milestone chart uses symbols imposed on a calendar to provide
information about planned and actual completion dates and any revisions to the milestone
schedule;
Program Managers (PM) rarely use pure Gantt or milestone charts. Normally they integrate the
information from these charts and display it in a combination chart. Such a chart can be useful
in displaying the planned and actual duration of activities using the Gantt chart symbols and in
monitoring the progress for completing key events in these activities using the milestone
symbols.
Check sheet/Checklist - correct answer ✔✔simple document that is used for collecting data in
real time and at the location where the data is generated. The document is typically a blank
form that is designed for the quick, easy, and efficient recording of the desired information,
which can be either quantitative or qualitative. When the information is quantitative, the check
sheet is sometimes called a tally sheet. The check sheet is one of the seven basic tools of quality
control made popular by Dr. Kaoru Ishikawa;
Process Analyst Exam
Part 1 - correct answer ✔✔Part 1
quality planning - correct answer ✔✔structured method of designing and establishing steps
necessary to ensure that a product or service satisfies a customer.
Shewhart - correct answer ✔✔1930s developed methods for statistical analysis and control of
quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - correct answer ✔✔1950s taught methods to Japanese engineers and executives;
origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran - correct answer ✔✔1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality
planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum - correct answer ✔✔1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
,"thinking out in advance the sequence of actions to accomplish a proposed course of action in
doing work to accomplish certain objectives"
Crosby - correct answer ✔✔promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - correct answer ✔✔QP: part of quality management focused on
setting quality objectives and specifying necessary operational processes and related resources
to fulfill the quality objectives
purpose of quality planning - correct answer ✔✔identify actions that can increase effectiveness
and efficiency of activities and processes
approaches of quality planning - correct answer ✔✔Strategic-- long term
tactic
implementation-- short term (operational)
summary of quality planning - correct answer ✔✔road map or guide to meeting customer
expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - correct answer ✔✔necessary specific characteristics of a product or service that
a customer demands and will purchase (should always be driven by the customer);
,product and process
standards - correct answer ✔✔"statement, specification, or quantity of material against which
measured outputs from a process may be judged as acceptable or unacceptable (National;
International)
1 conformance (external)
2 guidance (internal)
3 regulatory (enforceable by law)
4 consensus (voluntarily adopted)
specifications - correct answer ✔✔grouping of specific PARAMETERS that are required to ensure
the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 - correct answer ✔✔basic international standard (documentation is key)
National Standards - correct answer ✔✔ASME (American Society of Mechanical Engineers);
ASTM (American Society for Testing and Material); API (American Petroleum Institute)
, Quality Awards - correct answer ✔✔MBNQA (Malcom Baldrige National Quality Award),
European Foundation for Quality Management's European Quality Award, the Deming Prize,
and Shingo Prize for Excellence in Manufacturing
Bar Chart - correct answer ✔✔used to compare things between different groups or to track
changes over time.
Gantt Chart - correct answer ✔✔timeline that is used as a project management tool to illustrate
how the project will run. You can view individual tasks, their durations and the sequencing of
these tasks. View the overall timeline of the project and the expected completion date.;
useful for planning and scheduling projects. They help you assess how long a project should
take, determine the resources needed, and plan the order in which you'll complete tasks.
They're also helpful for managing the dependencies between tasks.
Milestone Chart - correct answer ✔✔focuses on planned significant events scheduled to occur
at specific times in the program. Such events could be the initiation or completion of a
particularly important or critical activity, equipment deliveries, reviews, or approval dates. Like
the Gantt Chart, the milestone chart uses symbols imposed on a calendar to provide
information about planned and actual completion dates and any revisions to the milestone
schedule;
Program Managers (PM) rarely use pure Gantt or milestone charts. Normally they integrate the
information from these charts and display it in a combination chart. Such a chart can be useful
in displaying the planned and actual duration of activities using the Gantt chart symbols and in
monitoring the progress for completing key events in these activities using the milestone
symbols.
Check sheet/Checklist - correct answer ✔✔simple document that is used for collecting data in
real time and at the location where the data is generated. The document is typically a blank
form that is designed for the quick, easy, and efficient recording of the desired information,
which can be either quantitative or qualitative. When the information is quantitative, the check
sheet is sometimes called a tally sheet. The check sheet is one of the seven basic tools of quality
control made popular by Dr. Kaoru Ishikawa;
