FSM 122 Final Material Exam Questions
With Correct Answers
PI - CORRECT ANSWER✔✔-Performance Improvement
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PI Framework (5 stages) - CORRECT ANSWER✔✔-*Stage 1*: consider institutional
| | | | | | | | |
context (mission, goals, etc.)
| | | |
*Stage 2*: define "desired performance" vs "actual performance" (i.e.
| | | | | | | | |
performance gap) |
*Stage 3*: find root cause
| | | |
*Stage 4*: select interventions
| | | |
*Stage 5*: implement interventions and audit performance gap improvement
| | | | | | | |
Most Effective PI Techniques - CORRECT ANSWER✔✔-1. Step-by-step diagnostic
| | | | | | | | |
process
2. Highly participatory method
| | | |
3. Focus on all possible barriers
| | | | | |
4. Focus interventions on most important problems
| | | | | | |
5. Works at the organizational level as well as at the individual worker level
| | | | | | | | | | | | |
,6. Systems that combine intervention strategies
| | | | | |
7. Considers all causes of performance problems
| | | | | | |
8. Results-orientation is embedded in the process
| | | | | |
Methods to Study PI - CORRECT ANSWER✔✔-1. Work sampling (watching
| | | | | | | | | |
employees at work) | |
2. Pathway chart/flow diagram
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3 Operation charts
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4. Process charts
| | |
5. Micro-motion studies
| |
Cause and Effect Fish Diagram - CORRECT ANSWER✔✔--Show the causes of each
| | | | | | | | | | | |
problem and how they result in effect
| | | | | |
-Causes include: materials, environment, methods, machines, and peoples
| | | | | | |
Pareto Chart - CORRECT ANSWER✔✔-- Bar graph that compares the frequency of
| | | | | | | | | | | |
complaints for each problem to show which is most urgent issue
| | | | | | | | | | |
- Breaks down problems and depicts their importance
| | | | | | |
Managers hold accountability in... (3) - CORRECT ANSWER✔✔-1. Productivity
| | | | | | | | |
measures (efficiency and quality)
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2. Financial measures (budgets)
| | | |
3. Human resources (policies and procedures)
| | | | |
,Benchmarking - CORRECT ANSWER✔✔-*Comparison of an organization's
| | | | | | |
measures with:* |
1. Past measures
| |
2. Other organizations
| | |
3. Industry standards
| |
Constituencies - CORRECT ANSWER✔✔--A body of customers and supporters of a
| | | | | | | | | |
certain company
| |
-Want to keep all these people happy
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Examples of Constituencies - CORRECT ANSWER✔✔-1. Vendors/suppliers
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2. Financial backers
| |
3. Employees
|
4. Customers
|
5. Neighbors
|
Types of Standards - CORRECT ANSWER✔✔-1. Quality Standards
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2. Performance Standards
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3. Standards mandated by regulations
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4. Patient care standards
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5. Standards mandated for voluntary accreditation
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Policies and Procedures - CORRECT ANSWER✔✔--Purpose: "To ensure... To
| | | | | | | | |
provide..." |
, - Policy: their stance on certain issues
| | | | | |
-Procedures: how to follow policy | | | |
-Mandated/influenced by regulations | | |
-Must be comprehended by everyone in the company
| | | | | | |
Regulations - CORRECT ANSWER✔✔--"A regulation is a legal restriction
| | | | | | | | |
promulgated by government administrative agencies through rule-making
| | | | | | |
supported by a threat of sanction or a fine"
| | | | | | | | |
-Depend on type of operation
| | | |
Least to most strict regulations - CORRECT ANSWER✔✔-Least Strict: Federal
| | | | | | | | |
State
County
City
Most Strict: Workplace Policies
| | |
USDA - CORRECT ANSWER✔✔-- Food Safety & Inspection Services (FSIS)
| | | | | | | | |
- National Organic Program
| | |
- Country of Origin Label (COOL)
| | | | |
- Nutrition Assistance Programs
| | |
- Safe drinking water for rural communities
| | | | | |
- Dietary Guidelines for Americans
| | | |
FDA - CORRECT ANSWER✔✔-*-Nutrition labeling*
| | | |
With Correct Answers
PI - CORRECT ANSWER✔✔-Performance Improvement
| | | |
PI Framework (5 stages) - CORRECT ANSWER✔✔-*Stage 1*: consider institutional
| | | | | | | | |
context (mission, goals, etc.)
| | | |
*Stage 2*: define "desired performance" vs "actual performance" (i.e.
| | | | | | | | |
performance gap) |
*Stage 3*: find root cause
| | | |
*Stage 4*: select interventions
| | | |
*Stage 5*: implement interventions and audit performance gap improvement
| | | | | | | |
Most Effective PI Techniques - CORRECT ANSWER✔✔-1. Step-by-step diagnostic
| | | | | | | | |
process
2. Highly participatory method
| | | |
3. Focus on all possible barriers
| | | | | |
4. Focus interventions on most important problems
| | | | | | |
5. Works at the organizational level as well as at the individual worker level
| | | | | | | | | | | | |
,6. Systems that combine intervention strategies
| | | | | |
7. Considers all causes of performance problems
| | | | | | |
8. Results-orientation is embedded in the process
| | | | | |
Methods to Study PI - CORRECT ANSWER✔✔-1. Work sampling (watching
| | | | | | | | | |
employees at work) | |
2. Pathway chart/flow diagram
| | | |
3 Operation charts
| | |
4. Process charts
| | |
5. Micro-motion studies
| |
Cause and Effect Fish Diagram - CORRECT ANSWER✔✔--Show the causes of each
| | | | | | | | | | | |
problem and how they result in effect
| | | | | |
-Causes include: materials, environment, methods, machines, and peoples
| | | | | | |
Pareto Chart - CORRECT ANSWER✔✔-- Bar graph that compares the frequency of
| | | | | | | | | | | |
complaints for each problem to show which is most urgent issue
| | | | | | | | | | |
- Breaks down problems and depicts their importance
| | | | | | |
Managers hold accountability in... (3) - CORRECT ANSWER✔✔-1. Productivity
| | | | | | | | |
measures (efficiency and quality)
| | | |
2. Financial measures (budgets)
| | | |
3. Human resources (policies and procedures)
| | | | |
,Benchmarking - CORRECT ANSWER✔✔-*Comparison of an organization's
| | | | | | |
measures with:* |
1. Past measures
| |
2. Other organizations
| | |
3. Industry standards
| |
Constituencies - CORRECT ANSWER✔✔--A body of customers and supporters of a
| | | | | | | | | |
certain company
| |
-Want to keep all these people happy
| | | | | |
Examples of Constituencies - CORRECT ANSWER✔✔-1. Vendors/suppliers
| | | | | | |
2. Financial backers
| |
3. Employees
|
4. Customers
|
5. Neighbors
|
Types of Standards - CORRECT ANSWER✔✔-1. Quality Standards
| | | | | | |
2. Performance Standards
| |
3. Standards mandated by regulations
| | | |
4. Patient care standards
| | |
5. Standards mandated for voluntary accreditation
| | | | |
Policies and Procedures - CORRECT ANSWER✔✔--Purpose: "To ensure... To
| | | | | | | | |
provide..." |
, - Policy: their stance on certain issues
| | | | | |
-Procedures: how to follow policy | | | |
-Mandated/influenced by regulations | | |
-Must be comprehended by everyone in the company
| | | | | | |
Regulations - CORRECT ANSWER✔✔--"A regulation is a legal restriction
| | | | | | | | |
promulgated by government administrative agencies through rule-making
| | | | | | |
supported by a threat of sanction or a fine"
| | | | | | | | |
-Depend on type of operation
| | | |
Least to most strict regulations - CORRECT ANSWER✔✔-Least Strict: Federal
| | | | | | | | |
State
County
City
Most Strict: Workplace Policies
| | |
USDA - CORRECT ANSWER✔✔-- Food Safety & Inspection Services (FSIS)
| | | | | | | | |
- National Organic Program
| | |
- Country of Origin Label (COOL)
| | | | |
- Nutrition Assistance Programs
| | |
- Safe drinking water for rural communities
| | | | | |
- Dietary Guidelines for Americans
| | | |
FDA - CORRECT ANSWER✔✔-*-Nutrition labeling*
| | | |
