NURS 372 Exam 2 UPDATED ACTUAL Questions And Correct Answers
Terms in this set (104)
Healthcare quality The degree to which health care services for individuals and populations increase
the likelihood of desired health outcomes and are consistent with current
professional knowledge
, Quality Improvement An approach to the continuous study and improvement of the processes of
providing health care services to meet the needs of patients and others and
inform healthcare policy
Medical Errors Failure of a planned action or use of the wrong plan
Active Errors Direct actions by healthcare providers that cause patient harm
Latent Errors Underlying system flaws or weaknesses that can potentially lead to patient harm
What questions are RCA designed to answer What happened?
Why did it happen?
Fishbone diagram Uses categories to help determine the cause of an error
Head of the fish = problem
Bones of the fish = potential causes of a problem
Causes are divided into categories
What is the 5 Why's Method A way to work backward through a problem to find a solution
Ask the question "why" until you determine the cause of an error
RCA2 Root cause analysis and action
Goal: prevent future harm by taking action and implementing systems-based
improvements
Just Culture Blame-free culture, errors are looked at as opportunities to improve the system
Way to prevent errors and potential errors
Culture of Safety Creates a workforce and processes that focus on improving the reliability and
safety of care for patients
Helps identify underlying issues that lead to an error
When is RCA required? Sentinel events
What has lead to the chasm (gap) in healthcare? The U.S. healthcare system does not provide consistent, high quality medical care
to all people
Healthcare harms people too frequently and routinely fails to deliver its potential
benefits
What is the healthcare system overly devoted to? Dealing with acute, episodic care needs
Challenges of the healthcare system System is poorly organized
Overly complex and uncoordinated
Terms in this set (104)
Healthcare quality The degree to which health care services for individuals and populations increase
the likelihood of desired health outcomes and are consistent with current
professional knowledge
, Quality Improvement An approach to the continuous study and improvement of the processes of
providing health care services to meet the needs of patients and others and
inform healthcare policy
Medical Errors Failure of a planned action or use of the wrong plan
Active Errors Direct actions by healthcare providers that cause patient harm
Latent Errors Underlying system flaws or weaknesses that can potentially lead to patient harm
What questions are RCA designed to answer What happened?
Why did it happen?
Fishbone diagram Uses categories to help determine the cause of an error
Head of the fish = problem
Bones of the fish = potential causes of a problem
Causes are divided into categories
What is the 5 Why's Method A way to work backward through a problem to find a solution
Ask the question "why" until you determine the cause of an error
RCA2 Root cause analysis and action
Goal: prevent future harm by taking action and implementing systems-based
improvements
Just Culture Blame-free culture, errors are looked at as opportunities to improve the system
Way to prevent errors and potential errors
Culture of Safety Creates a workforce and processes that focus on improving the reliability and
safety of care for patients
Helps identify underlying issues that lead to an error
When is RCA required? Sentinel events
What has lead to the chasm (gap) in healthcare? The U.S. healthcare system does not provide consistent, high quality medical care
to all people
Healthcare harms people too frequently and routinely fails to deliver its potential
benefits
What is the healthcare system overly devoted to? Dealing with acute, episodic care needs
Challenges of the healthcare system System is poorly organized
Overly complex and uncoordinated
