SCHM 2301 UPDATED COMPREHENSIVE EXAM
QUESTIONS AND ANSWERS MARKED A+
✔✔fit - ✔✔the extent to which there is alignment between the firm's operational
capabilities, its value proposition, and the desires of its critical customers
✔✔3 options for companies that have obsolete technology - ✔✔1. live with the
mismatch
2. change the key customer to those who value the solutions provided by the firm
3. change the operational capabilities
✔✔strategy deployment - ✔✔how managers convert thier objectives and goals into
operating realities
two activities:
1. execution
2. feedback/measurement
✔✔execution (strategy deployment) - ✔✔carry out plans and initiatives in order to
deliver the realized value to customers
✔✔feedback/measurement (strategy deployment) - ✔✔assess, communicate, and
manage performance in ways that capture lessons learned and focus attention on areas
needing improvement
✔✔Decision areas (capacity) - ✔✔finance, marketing
✔✔decision areas (facilities) - ✔✔finance, marketing
✔✔decision areas (technology) - ✔✔finance, engineering, information technology,
human resources
✔✔decision areas (supply chain network) - ✔✔finance, engineering, marketing, sales
✔✔decision areas (workforce) - ✔✔human resources
✔✔Decision areas (production planning and control) - ✔✔finance, human resources
✔✔decision areas (product/process innovation) - ✔✔engineering, human resources
✔✔decision areas (organization and management) - ✔✔human resources, marketing
✔✔Roles of performance measurement - ✔✔1. communicate strategic intentions to
operations personnel
2. control operations
, 3. tells workers what to prioritize and how well they need to do it
✔✔strategic profit model/DuPont Model - ✔✔shows how income and balance sheet
data are interrelated and how operational changes affect the overall performance of a
business unit
✔✔Process - ✔✔system of structured activities that use resources to transform inputs
into valuable outputs
✔✔process thinking - ✔✔a way of viewing activities in an organization as a collection of
processes
✔✔Juran's Law - ✔✔15% of operational problems are the result of human errors.
remaining 85% are due to systematic process errors
✔✔major business processes - ✔✔1. strategic planning
2. innovation
3. customer service
4. resource management
5. human resource management
6. supply management
7. performance measurement
✔✔strategic planning inputs and outputs - ✔✔inputs: competitor data, market
assessments, internal capability assessments, economic forecasts
outputs: new products, new production technologies
✔✔customer service inputs and outputs - ✔✔inputs: customer orders and requests,
complaints, demand forecasts, priorities
outputs: entered orders, delivery commitments, resolved problems
✔✔resource management inputs and outputs - ✔✔inputs: strategic objectives, resource
costs, availability of existing resources
outputs: capacity plans, facilities plans
✔✔human resource management inputs and outputs - ✔✔inputs: strategic objectives,
skill requirements, demand requirements by area, staffing requirements and shortfalls
outputs: hiring plans, training programs, staffing plans, employee development plans
✔✔supply management inputs and outputs - ✔✔inputs: supplier capabilities, raw
materials, customer orders, demand forecasts
outputs: fulfilled orders, production schedules, goods and services
✔✔performance measurement inputs and outputs - ✔✔inputs: raw information,
benchmarks, standards
QUESTIONS AND ANSWERS MARKED A+
✔✔fit - ✔✔the extent to which there is alignment between the firm's operational
capabilities, its value proposition, and the desires of its critical customers
✔✔3 options for companies that have obsolete technology - ✔✔1. live with the
mismatch
2. change the key customer to those who value the solutions provided by the firm
3. change the operational capabilities
✔✔strategy deployment - ✔✔how managers convert thier objectives and goals into
operating realities
two activities:
1. execution
2. feedback/measurement
✔✔execution (strategy deployment) - ✔✔carry out plans and initiatives in order to
deliver the realized value to customers
✔✔feedback/measurement (strategy deployment) - ✔✔assess, communicate, and
manage performance in ways that capture lessons learned and focus attention on areas
needing improvement
✔✔Decision areas (capacity) - ✔✔finance, marketing
✔✔decision areas (facilities) - ✔✔finance, marketing
✔✔decision areas (technology) - ✔✔finance, engineering, information technology,
human resources
✔✔decision areas (supply chain network) - ✔✔finance, engineering, marketing, sales
✔✔decision areas (workforce) - ✔✔human resources
✔✔Decision areas (production planning and control) - ✔✔finance, human resources
✔✔decision areas (product/process innovation) - ✔✔engineering, human resources
✔✔decision areas (organization and management) - ✔✔human resources, marketing
✔✔Roles of performance measurement - ✔✔1. communicate strategic intentions to
operations personnel
2. control operations
, 3. tells workers what to prioritize and how well they need to do it
✔✔strategic profit model/DuPont Model - ✔✔shows how income and balance sheet
data are interrelated and how operational changes affect the overall performance of a
business unit
✔✔Process - ✔✔system of structured activities that use resources to transform inputs
into valuable outputs
✔✔process thinking - ✔✔a way of viewing activities in an organization as a collection of
processes
✔✔Juran's Law - ✔✔15% of operational problems are the result of human errors.
remaining 85% are due to systematic process errors
✔✔major business processes - ✔✔1. strategic planning
2. innovation
3. customer service
4. resource management
5. human resource management
6. supply management
7. performance measurement
✔✔strategic planning inputs and outputs - ✔✔inputs: competitor data, market
assessments, internal capability assessments, economic forecasts
outputs: new products, new production technologies
✔✔customer service inputs and outputs - ✔✔inputs: customer orders and requests,
complaints, demand forecasts, priorities
outputs: entered orders, delivery commitments, resolved problems
✔✔resource management inputs and outputs - ✔✔inputs: strategic objectives, resource
costs, availability of existing resources
outputs: capacity plans, facilities plans
✔✔human resource management inputs and outputs - ✔✔inputs: strategic objectives,
skill requirements, demand requirements by area, staffing requirements and shortfalls
outputs: hiring plans, training programs, staffing plans, employee development plans
✔✔supply management inputs and outputs - ✔✔inputs: supplier capabilities, raw
materials, customer orders, demand forecasts
outputs: fulfilled orders, production schedules, goods and services
✔✔performance measurement inputs and outputs - ✔✔inputs: raw information,
benchmarks, standards
