MCDONALDS CREW TRAINER TEST
ACTUAL EXAM SCRIPT 2026 FULL
SOLUTION TESTED QUESTIONS
CERTIFICATION EVALUATION GRADED A+
⩥ For breakfast hours during a CEV: Answer: -they will almost always
order a platter, do not ask if they want butter, jelly, etc. it must
automatically be given on their tray or in their bag
-big breakfast with hotcakes gets 1 jelly or jam, 1 syrup, 2 butters, fork
and knife, salt and pepper, and ketchup
-big breakfast without hotcakes gets 1 jelly or jam, fork and knife, salt
and pepper, and ketchup
⩥ You have ________ to prepare a CEV order. Answer: 60 seconds
⩥ What is hospitality as it refers to McDonald's? Answer: -Hospitality is
a culture we create within our restaurant.
-We want to create an atmosphere where the customers feel welcomed
and comfortable.
-We should go out of our way to do things like carry out trans, open
doors, balloons and stickers for kids, look for a specific toy even if you
have to go downstairs or take it out of the display
-if you are within 5 feet of a customer, you should greet them and
interact with them
, ⩥ Hospitality needs to be... Answer: what sets us apart from the rest of
the fast food industry to keep our customers happy and coming back
⩥ McCafe beverages: Answer: -all drinks should be stirred 12 times
when being made
-the cup must be marked before you begin to make it
-iced drinks get ice first then syrup
-always ask the customer if they want whole or nonfat
-latte's don't get whipped cream and drizzle
⩥ McCafe drinks get the following amount of syrup: Answer: 4- sm
5- med
6- lg
⩥ How many sandwiches can you make at a time when working table in
grill area? Answer: 2
⩥ The voice: Answer: the voice is an important part of your job, and a
great tool to help increase your customer's satisfaction
-the voice is a survey done online by the customer in which they rate our
service, hospitality, quality, cleanliness, etc.
ACTUAL EXAM SCRIPT 2026 FULL
SOLUTION TESTED QUESTIONS
CERTIFICATION EVALUATION GRADED A+
⩥ For breakfast hours during a CEV: Answer: -they will almost always
order a platter, do not ask if they want butter, jelly, etc. it must
automatically be given on their tray or in their bag
-big breakfast with hotcakes gets 1 jelly or jam, 1 syrup, 2 butters, fork
and knife, salt and pepper, and ketchup
-big breakfast without hotcakes gets 1 jelly or jam, fork and knife, salt
and pepper, and ketchup
⩥ You have ________ to prepare a CEV order. Answer: 60 seconds
⩥ What is hospitality as it refers to McDonald's? Answer: -Hospitality is
a culture we create within our restaurant.
-We want to create an atmosphere where the customers feel welcomed
and comfortable.
-We should go out of our way to do things like carry out trans, open
doors, balloons and stickers for kids, look for a specific toy even if you
have to go downstairs or take it out of the display
-if you are within 5 feet of a customer, you should greet them and
interact with them
, ⩥ Hospitality needs to be... Answer: what sets us apart from the rest of
the fast food industry to keep our customers happy and coming back
⩥ McCafe beverages: Answer: -all drinks should be stirred 12 times
when being made
-the cup must be marked before you begin to make it
-iced drinks get ice first then syrup
-always ask the customer if they want whole or nonfat
-latte's don't get whipped cream and drizzle
⩥ McCafe drinks get the following amount of syrup: Answer: 4- sm
5- med
6- lg
⩥ How many sandwiches can you make at a time when working table in
grill area? Answer: 2
⩥ The voice: Answer: the voice is an important part of your job, and a
great tool to help increase your customer's satisfaction
-the voice is a survey done online by the customer in which they rate our
service, hospitality, quality, cleanliness, etc.
