FSM 122 MIDTERM EXAM 1 QUESTIONS
AND VERIFIED ANSWERS
\.The "Systems Approach" - ANSWERS✔-- complex organizations made up of
interdependent parts that interact
- inputs, transformations, outputs
- put emphasis on the organization's relationship with its environment
- if workers perform efficiently then the organizations goals will be reached
\.Human Relations Movement - ANSWERS✔-- social and psychological factors will
increase employee satisfaction
\.Organizational Mission - ANSWERS✔-- statement of philosophy or purpose that
drives an organization
- organizational culture is the personality of an organization, which must be
congruent with the mission
- internal congruity is necessary within the organization
\.Management - ANSWERS✔-- planning, organizing, leading, and controlling the
use of resources to achieve objectives
, \.Managers - ANSWERS✔-- people who oversee and direct the work of others
- individuals found with organizations who can effectively manage (plan, organize,
and control) finances, production, and purchasing
\.Organizational Charts - ANSWERS✔-- graphic representation of an organizations
structure
- includes position titles and sometimes names
- organizational vs. departmental
\.Chief of Command - ANSWERS✔-- part of the organizational structure
- the vertical relationships based on authority and power
\.Lines of Authority - ANSWERS✔-- part of the organizational structure
- the vertical relationships within an organization
\.Span of Control - ANSWERS✔-- part of the organizational structure
- the influence a manager has in an organization
\.Dual Reporting Relationships - ANSWERS✔-- managers who report to two
different bosses, with different agendas
- common in food service when contract management companies are used
- organization chart uses the "matrix model"
AND VERIFIED ANSWERS
\.The "Systems Approach" - ANSWERS✔-- complex organizations made up of
interdependent parts that interact
- inputs, transformations, outputs
- put emphasis on the organization's relationship with its environment
- if workers perform efficiently then the organizations goals will be reached
\.Human Relations Movement - ANSWERS✔-- social and psychological factors will
increase employee satisfaction
\.Organizational Mission - ANSWERS✔-- statement of philosophy or purpose that
drives an organization
- organizational culture is the personality of an organization, which must be
congruent with the mission
- internal congruity is necessary within the organization
\.Management - ANSWERS✔-- planning, organizing, leading, and controlling the
use of resources to achieve objectives
, \.Managers - ANSWERS✔-- people who oversee and direct the work of others
- individuals found with organizations who can effectively manage (plan, organize,
and control) finances, production, and purchasing
\.Organizational Charts - ANSWERS✔-- graphic representation of an organizations
structure
- includes position titles and sometimes names
- organizational vs. departmental
\.Chief of Command - ANSWERS✔-- part of the organizational structure
- the vertical relationships based on authority and power
\.Lines of Authority - ANSWERS✔-- part of the organizational structure
- the vertical relationships within an organization
\.Span of Control - ANSWERS✔-- part of the organizational structure
- the influence a manager has in an organization
\.Dual Reporting Relationships - ANSWERS✔-- managers who report to two
different bosses, with different agendas
- common in food service when contract management companies are used
- organization chart uses the "matrix model"
