CCMA Final Exam Questions and Answers
1. Where are the majority of medical assistants employed?
A. Skilled nursing facilities
B. Ambulatory care
C. Hospitals
D. Emergency rooms
Answer B. Ambulatory care
2. Which of the following is true about certification?
A. Certification and licensure are the same thing.
B. Certification is mandatory.
C. Once you pass a certification, it's good for a lifetime.
D. Certification gives you an edge in the marketplace.
Answer D. Certification gives you an edge in
the marketplace.
3. What is an example of nonverbal communication?
A. Facial expressions
B. Denial
C. Bias
D. Active listening
Answer A. Facial expressions
,4. What do you call any information that can link a patient to their
health records?
A. Protected health information
B. Subpoena duces tecum
C. Statute of limitations
D. Informed consent
Answer A.Protected health information
5. Which of the following is an example of a soft skill?
A. Can perform an ECG
B. Capable of scheduling appointments
C. Is friendly
D. Able to administer injections
Answer C. Is friendly
6. What is the term for prioritizing a telephone call by determining if the
call is truly a medical emergency?
A. Modulating
B. Routing
C. Documenting
D. Screening
Answer D. Screening
7. Which of the following is not true about professional emails?
A. Emails should not be used for time-sensitive information.
, B. Don't forward an email unless you have the sender's permission.
C. Include your name at the bottom of the email. The recipient may not
recog- nize your email address.
D. Emails are designed to be casual, so the use of emojis is recommended.
Answer D.
Emails are designed to be casual, so the use of emojis is recommended.
8. What's the purpose of a Safety Data Sheet?
A. It communicates the hazards of a chemical product.
B. It explains how to handle an irate patient.
C. It explains what steps to take if there's a fire in the office.
D. It explains how to operate a piece of medical equipment.
Answer A. It communicates the
hazards of a chemical product.
9. What authorizes a patient's former provider to send their medical
records to a new provider?
A. Referral
B. Consent for treatment
C. Release of information
D. Notice of Privacy Practices
Answer C. Release of information
10. Medicare mandates the retention of patient records in their
original or legally reproduced form for a period of how many years?
1. Where are the majority of medical assistants employed?
A. Skilled nursing facilities
B. Ambulatory care
C. Hospitals
D. Emergency rooms
Answer B. Ambulatory care
2. Which of the following is true about certification?
A. Certification and licensure are the same thing.
B. Certification is mandatory.
C. Once you pass a certification, it's good for a lifetime.
D. Certification gives you an edge in the marketplace.
Answer D. Certification gives you an edge in
the marketplace.
3. What is an example of nonverbal communication?
A. Facial expressions
B. Denial
C. Bias
D. Active listening
Answer A. Facial expressions
,4. What do you call any information that can link a patient to their
health records?
A. Protected health information
B. Subpoena duces tecum
C. Statute of limitations
D. Informed consent
Answer A.Protected health information
5. Which of the following is an example of a soft skill?
A. Can perform an ECG
B. Capable of scheduling appointments
C. Is friendly
D. Able to administer injections
Answer C. Is friendly
6. What is the term for prioritizing a telephone call by determining if the
call is truly a medical emergency?
A. Modulating
B. Routing
C. Documenting
D. Screening
Answer D. Screening
7. Which of the following is not true about professional emails?
A. Emails should not be used for time-sensitive information.
, B. Don't forward an email unless you have the sender's permission.
C. Include your name at the bottom of the email. The recipient may not
recog- nize your email address.
D. Emails are designed to be casual, so the use of emojis is recommended.
Answer D.
Emails are designed to be casual, so the use of emojis is recommended.
8. What's the purpose of a Safety Data Sheet?
A. It communicates the hazards of a chemical product.
B. It explains how to handle an irate patient.
C. It explains what steps to take if there's a fire in the office.
D. It explains how to operate a piece of medical equipment.
Answer A. It communicates the
hazards of a chemical product.
9. What authorizes a patient's former provider to send their medical
records to a new provider?
A. Referral
B. Consent for treatment
C. Release of information
D. Notice of Privacy Practices
Answer C. Release of information
10. Medicare mandates the retention of patient records in their
original or legally reproduced form for a period of how many years?
