TCFP OFFICER 1 PRACTICE TEST
Questions and Answers
1. Why must a company officer, as a public servant, meet their
community's needs with competence, courtesy, and efficiency?
Select one:
a. Good customer service is essential to the health and safety
standards of the agency.
b. Good customer service is essential to maintain a positive public
perception of the agency.
c.Positive contacts within the community will help the company
officer change group dynamics.
d. Community perceptions will impact the internal and external
expectations of a new company officer
ANS b. Good customer service is essential to maintain a positive public perception of the
agency.
2. Which statement contains all three parts of assertive
communication?
Select one:
a. I feel frustrated when the equipment is not returned to its proper
place on the truck.
b. You're always making mistakes.
c. "I feel frustrated when PPE is improperly cleaned, so let's talk
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,about how we clean PPE to remove possible contaminants."
d. I think the problem is you and your bad attitude
ANS c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean
PPE to remove possible contaminants."
3. Accountability for decisions within a fire organization is almost
always: Select one:
a. specialized.
b. decentralized.
c. functional.
d. centralized
ANS d. centralized.
4. Combination organizations provide staffing and receive funding
in accor- dance with the:
Select one:
a. level of functional supervision in the department.
b. capability of their auxiliary apparatus.
c. dominant aspect of their organization.
d. results of a position and job analysis
ANS c. dominant aspect of their organization.
5. Company officers who apply honesty and strong moral
principles to the decision-making process are cultivating the
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,leadership quality of:
Select one:
a. integrity.
b. dependability.
c. proactiveness.
d. industriousness
ANS a. integrity.
6. The first step a company officer can take to solve problems or
make decisions is to:
Select one:
a. identify a problem that requires a response.
b. determine the steps needed to meet the selected goals and
outcomes.
c. determine the effectiveness of the activities in meeting goals and
outcomes.
d. identify their strengths and weaknesses
ANS a. identify a problem that requires a response.
7. A new company officer should always remember the respect she
or he has among crew members must be:
Select one:
a. abused.
b. based on rank.
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, c. based on past relationships.
d. earned
ANS d. earned.
8. Learning to recognize and label your emotions quickly, and
practicing how to behave when certain emotions arise, will allow
you to choose:
Select one:
a. how to behave rather than being emotionally reactive.
b. reckless or impulsive behaviors over intentional behaviors.
c. solutions to personnel issues that focus on discipline.
d. communication styles that display aggression or deference
ANS a. how to behave rather than being emotionally reactive.
9. What areas fall under the jurisdiction of federal fire and
emergency services organizations?
Select one:
a. Cities with large populations
b. Unserved rural areas
c. U.S. military installations
d. Chemical processing plants
ANS c. U.S. military installations
10. Acting as a role model by personally adhering to accepted
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Questions and Answers
1. Why must a company officer, as a public servant, meet their
community's needs with competence, courtesy, and efficiency?
Select one:
a. Good customer service is essential to the health and safety
standards of the agency.
b. Good customer service is essential to maintain a positive public
perception of the agency.
c.Positive contacts within the community will help the company
officer change group dynamics.
d. Community perceptions will impact the internal and external
expectations of a new company officer
ANS b. Good customer service is essential to maintain a positive public perception of the
agency.
2. Which statement contains all three parts of assertive
communication?
Select one:
a. I feel frustrated when the equipment is not returned to its proper
place on the truck.
b. You're always making mistakes.
c. "I feel frustrated when PPE is improperly cleaned, so let's talk
1/
73
,about how we clean PPE to remove possible contaminants."
d. I think the problem is you and your bad attitude
ANS c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean
PPE to remove possible contaminants."
3. Accountability for decisions within a fire organization is almost
always: Select one:
a. specialized.
b. decentralized.
c. functional.
d. centralized
ANS d. centralized.
4. Combination organizations provide staffing and receive funding
in accor- dance with the:
Select one:
a. level of functional supervision in the department.
b. capability of their auxiliary apparatus.
c. dominant aspect of their organization.
d. results of a position and job analysis
ANS c. dominant aspect of their organization.
5. Company officers who apply honesty and strong moral
principles to the decision-making process are cultivating the
2/
73
,leadership quality of:
Select one:
a. integrity.
b. dependability.
c. proactiveness.
d. industriousness
ANS a. integrity.
6. The first step a company officer can take to solve problems or
make decisions is to:
Select one:
a. identify a problem that requires a response.
b. determine the steps needed to meet the selected goals and
outcomes.
c. determine the effectiveness of the activities in meeting goals and
outcomes.
d. identify their strengths and weaknesses
ANS a. identify a problem that requires a response.
7. A new company officer should always remember the respect she
or he has among crew members must be:
Select one:
a. abused.
b. based on rank.
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, c. based on past relationships.
d. earned
ANS d. earned.
8. Learning to recognize and label your emotions quickly, and
practicing how to behave when certain emotions arise, will allow
you to choose:
Select one:
a. how to behave rather than being emotionally reactive.
b. reckless or impulsive behaviors over intentional behaviors.
c. solutions to personnel issues that focus on discipline.
d. communication styles that display aggression or deference
ANS a. how to behave rather than being emotionally reactive.
9. What areas fall under the jurisdiction of federal fire and
emergency services organizations?
Select one:
a. Cities with large populations
b. Unserved rural areas
c. U.S. military installations
d. Chemical processing plants
ANS c. U.S. military installations
10. Acting as a role model by personally adhering to accepted
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