Zendesk Foundational Support Learning
QUIZ (Latest Update )
Questions & Answers {Grade A} 100%
Correct
An agent notices tickets coming in from multiple customers referencing the same
issue. Which workflow in Zendesk should the agent create to have an internal note link
the customers' tickets, and update all the tickets at once when the root cause is
resolved? - correct answer Problem/Incident
An admin needs to configure a drop-down ticket field that can be edited by both agents
and customers submitting requests from the web form in the help center. Which ticket
field permission is required? - correct answer Customer's can edit
Which macro title would result in the macro nesting highlighted? - correct answer
Customer::Order Issue Promo Code
QUIZ (Latest Update )
Questions & Answers {Grade A} 100%
Correct
An agent notices tickets coming in from multiple customers referencing the same
issue. Which workflow in Zendesk should the agent create to have an internal note link
the customers' tickets, and update all the tickets at once when the root cause is
resolved? - correct answer Problem/Incident
An admin needs to configure a drop-down ticket field that can be edited by both agents
and customers submitting requests from the web form in the help center. Which ticket
field permission is required? - correct answer Customer's can edit
Which macro title would result in the macro nesting highlighted? - correct answer
Customer::Order Issue Promo Code
