FSE215 CREMATION CH. 9 -13 QUESTIONS WITH
VERIFIED ACCURATE ANSWERS
There are three distinct areas of the FTC Funeral Rule that deal directly with elements
of cremation; these include which of the following? 1. Required disclosure 2. Itemized
price 3. Viewing importance 4. Misrepresentation prohibited - Answers - 1, 2 & 4
In what year did the FTC Funeral Rule go into effect? - Answers - 1984
In what year did the Federal Trade Commission revise the Funeral Rule? - Answers -
1994
What is the maximum penalty per violation if one violates the FTC Funeral Rule at the
time of the publication of this text? - Answers - $43,280
Who must comply with the FTC Funeral Rule? - Answers - All funeral providers
What are "funeral goods" according to the FTC Funeral Rule? - Answers - Products sold
directly to the public in connection with funeral services
How many required disclosures must be on the General Price List? - Answers - 6
What is the third required disclosure on the GPL, dealing directly with cremation
services? - Answers - Alternative containers
The FTC Funeral Rule stipules how many required itemized prices on the GPL? -
Answers - 16
For direct cremation, what must the GPL state? 1. Price range 2. Required disclosure 3.
Price when consumer is providing casket or container 4. Price when you provide
alternative container - Answers - 1, 2, 3 & 4
What is an unfinished wood box or other non-metal receptacle or enclosure, without
ornamentation or a fixed interior lining, which is designed for the encasement of human
remains? - Answers - alternative container
What does FTC stand for? - Answers - Federal Trade Commission
Your pre-need counselor comes to your funeral home to write up contracts for you. Mr.
and Mrs. White want to change their 1984 pre-need contract. Does the counselor have
to comply by the Rule? - Answers - Yes, and hand them the GPL of today's prices
The funeral director uses a third party for cremations, where on the GPL can the price
for the crematory be located? - Answers - cash advance fee
, The family is arranging a direct cremation. The FTC Funeral Rule states - Answers -
That the funeral director cannot tell the family they have to buy a casket
Who is the arrangement conference necessary for? - Answers - Every family that we
serve
All funeral service options are viable when a family chooses which type of services? -
Answers - Burial, Entombment, & Cremation
What happens to the funeral home when a family chooses cremation? - Answers - The
funeral home becomes optional
What acronym is used to represent the required elements of a successful arrangement
conference? - Answers - REAPER
It is important for families to feel that they are the center of attention during the
arrangement conference and throughout the funeral process. This includes a warm
greeting, clean facilities, and formal introductions. All of this is incorporated into which
part of the funeral arrangement conference? - Answers - Respond to pain
What type of questions should the funeral director try to ask during the arrangement
conference? - Answers - Open-ended questions
It is recommended that the funeral directors avoid reaching for their pens and detail
sheets for how long during the arrangement conference? - Answers - 15-30 minutes
What must be given to anyone who asks, in person, about funeral goods, funeral
services, or the prices of such goods or services? - Answers - General Price List
What is the best verification of identity of human remains? - Answers - Identification
viewing by next of kin or authorized agent
What is important to remember in regards to Identification Viewing? I. Time allotted may
be limited II. Number of people allowed is minimal III. Remains do not require washing
or grooming IV. Use of a dignified place is important - Answers - I, II, and IV only
It is important to articulate the value of the funeral during which part of the arrangement
conference? - Answers - Paint the picture
What are important elements about the service that should be discussed throughout the
arrangement conference? - Answers - Day, date, time, location, and type of service,
Merchandise selected, & Visitation information
VERIFIED ACCURATE ANSWERS
There are three distinct areas of the FTC Funeral Rule that deal directly with elements
of cremation; these include which of the following? 1. Required disclosure 2. Itemized
price 3. Viewing importance 4. Misrepresentation prohibited - Answers - 1, 2 & 4
In what year did the FTC Funeral Rule go into effect? - Answers - 1984
In what year did the Federal Trade Commission revise the Funeral Rule? - Answers -
1994
What is the maximum penalty per violation if one violates the FTC Funeral Rule at the
time of the publication of this text? - Answers - $43,280
Who must comply with the FTC Funeral Rule? - Answers - All funeral providers
What are "funeral goods" according to the FTC Funeral Rule? - Answers - Products sold
directly to the public in connection with funeral services
How many required disclosures must be on the General Price List? - Answers - 6
What is the third required disclosure on the GPL, dealing directly with cremation
services? - Answers - Alternative containers
The FTC Funeral Rule stipules how many required itemized prices on the GPL? -
Answers - 16
For direct cremation, what must the GPL state? 1. Price range 2. Required disclosure 3.
Price when consumer is providing casket or container 4. Price when you provide
alternative container - Answers - 1, 2, 3 & 4
What is an unfinished wood box or other non-metal receptacle or enclosure, without
ornamentation or a fixed interior lining, which is designed for the encasement of human
remains? - Answers - alternative container
What does FTC stand for? - Answers - Federal Trade Commission
Your pre-need counselor comes to your funeral home to write up contracts for you. Mr.
and Mrs. White want to change their 1984 pre-need contract. Does the counselor have
to comply by the Rule? - Answers - Yes, and hand them the GPL of today's prices
The funeral director uses a third party for cremations, where on the GPL can the price
for the crematory be located? - Answers - cash advance fee
, The family is arranging a direct cremation. The FTC Funeral Rule states - Answers -
That the funeral director cannot tell the family they have to buy a casket
Who is the arrangement conference necessary for? - Answers - Every family that we
serve
All funeral service options are viable when a family chooses which type of services? -
Answers - Burial, Entombment, & Cremation
What happens to the funeral home when a family chooses cremation? - Answers - The
funeral home becomes optional
What acronym is used to represent the required elements of a successful arrangement
conference? - Answers - REAPER
It is important for families to feel that they are the center of attention during the
arrangement conference and throughout the funeral process. This includes a warm
greeting, clean facilities, and formal introductions. All of this is incorporated into which
part of the funeral arrangement conference? - Answers - Respond to pain
What type of questions should the funeral director try to ask during the arrangement
conference? - Answers - Open-ended questions
It is recommended that the funeral directors avoid reaching for their pens and detail
sheets for how long during the arrangement conference? - Answers - 15-30 minutes
What must be given to anyone who asks, in person, about funeral goods, funeral
services, or the prices of such goods or services? - Answers - General Price List
What is the best verification of identity of human remains? - Answers - Identification
viewing by next of kin or authorized agent
What is important to remember in regards to Identification Viewing? I. Time allotted may
be limited II. Number of people allowed is minimal III. Remains do not require washing
or grooming IV. Use of a dignified place is important - Answers - I, II, and IV only
It is important to articulate the value of the funeral during which part of the arrangement
conference? - Answers - Paint the picture
What are important elements about the service that should be discussed throughout the
arrangement conference? - Answers - Day, date, time, location, and type of service,
Merchandise selected, & Visitation information
