CLC Nursing Leadership |
Certified Lactation Consultant
Study Guide & Practice
Questions | Graded A+
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive Rationales
Included
, Nursing-Sensitive Outcomes Measure indicators that reflect the quality and impact of nursing care on patient outcomes. It
seperates out the contribution that nurses make to client outcomes.
Quality Improvement a systematic approach to evaluating and enhancing healthcare practices to improve
PATIENT OUTCOMES and SAFETY
INCIVILITY rude, intimidating, and undesirable behavior directed at another person
INTERPERSONAL CONFLICT conflict that occurs between two or more individuals. For example: conflict between
Charge nurse and staff RN
Conflict Resolution Strategies -open communication among staff is needed
-deescalate the situation with open communication and problem-solving strategies
-use "I" statements
-listen carefully to what other people are saying, try to understand their perspective
-move conflict that is escalating to a private location
-share ground rules
What is HOSPITAL ASSESSMENT OF HEALTHCARE Survey of patients experience in hospitals and the care they received
PROVIDER AND SYSTEMS (HCAHPS)?
PERFORMANCE APPRAISAL An evaluation that measures employee performance against established standards
in order to make decisions about promotions, compensation, training or termination.
- scheduled at regulat intervals
-includes personal goals
-provide a copy to the staff in advance
-peers can be source of an unbiased data
FRAUD A dishonest act by an employee that results in personal benefit to the employee at a
cost to the employer. Ex. The nurse takes supplies home for personal use.
FIDELITY faithfulness; loyalty. Ex. Maintain client privacy at all times.
MALPRACTICE Failure by a health professional to meet accepted standards. Ex. Forgetting to
provide the call light to the patient, causing the patient to fall, or administering the
wrong medication
BATTERY intentional and unauthorized physical contact with a patient that may cause harm or
offense. Example: Performing a procedure on a patient without obtaining informed
consent
NONMALEFICENCE do no harm. Example: Stopping a medication known to be harmful to a patient
MALE in Spanish means BAD- therefore NON MALE is NOT BAD (Do no Harm)
VERACITY truthfulness. Example: When a patient has received a serious diagnosis, the nurse
practices veracity by sitting with the patient as the physician informs them of the
prognosis, and offering honest education and support.
VERA means truth - VERDAD in SPANISH
Certified Lactation Consultant
Study Guide & Practice
Questions | Graded A+
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive Rationales
Included
, Nursing-Sensitive Outcomes Measure indicators that reflect the quality and impact of nursing care on patient outcomes. It
seperates out the contribution that nurses make to client outcomes.
Quality Improvement a systematic approach to evaluating and enhancing healthcare practices to improve
PATIENT OUTCOMES and SAFETY
INCIVILITY rude, intimidating, and undesirable behavior directed at another person
INTERPERSONAL CONFLICT conflict that occurs between two or more individuals. For example: conflict between
Charge nurse and staff RN
Conflict Resolution Strategies -open communication among staff is needed
-deescalate the situation with open communication and problem-solving strategies
-use "I" statements
-listen carefully to what other people are saying, try to understand their perspective
-move conflict that is escalating to a private location
-share ground rules
What is HOSPITAL ASSESSMENT OF HEALTHCARE Survey of patients experience in hospitals and the care they received
PROVIDER AND SYSTEMS (HCAHPS)?
PERFORMANCE APPRAISAL An evaluation that measures employee performance against established standards
in order to make decisions about promotions, compensation, training or termination.
- scheduled at regulat intervals
-includes personal goals
-provide a copy to the staff in advance
-peers can be source of an unbiased data
FRAUD A dishonest act by an employee that results in personal benefit to the employee at a
cost to the employer. Ex. The nurse takes supplies home for personal use.
FIDELITY faithfulness; loyalty. Ex. Maintain client privacy at all times.
MALPRACTICE Failure by a health professional to meet accepted standards. Ex. Forgetting to
provide the call light to the patient, causing the patient to fall, or administering the
wrong medication
BATTERY intentional and unauthorized physical contact with a patient that may cause harm or
offense. Example: Performing a procedure on a patient without obtaining informed
consent
NONMALEFICENCE do no harm. Example: Stopping a medication known to be harmful to a patient
MALE in Spanish means BAD- therefore NON MALE is NOT BAD (Do no Harm)
VERACITY truthfulness. Example: When a patient has received a serious diagnosis, the nurse
practices veracity by sitting with the patient as the physician informs them of the
prognosis, and offering honest education and support.
VERA means truth - VERDAD in SPANISH
