2026 Wellcare ACT Mastery Exam – TeleAgent with correct answers

2026 Wellcare ACT Mastery Exam – TeleAgent with correct answers A reported non-compliant behavior investigation that results in a ____ disposition is one where the investigation produced evidence that the alleged misconduct occurred. - Correct Answer Founded Grievance requests, or any evidence concerning a grievance, must be filed orally or in writing no later than ___ calendar days from the date of the event or the date the member is made aware of the issue - Correct Answer 60 Agents may be investigated for non-compliant behavior based on any of the following activities, EXCLUDING: - Correct Answer Yelp Review The agent's role in the investigation process of reported non-compliant behavior is to: - Correct Answer All of These Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not apply to Part C but eliminates all Part D plan premiums. - Correct Answer False A completed Scope of Appointment (SOA), signed or accepted, is required within 3 days of a sales appointment. - Correct Answer False Marketing benefits in a service area where those benefits are not available is prohibited and considered misleading unless that is unavoidable because of local or regional media use. - Correct Answer True A Scope of Appointment (SOA) is not needed for personal and individual sales appointments with existing clients/members. - Correct Answer False Beneficiaries can cancel their enrollment if they change their mind prior to the plan start date. - Correct Answer True The Integrated Care Dual Eligible Special Needs Plan (D-SNP) Special Election Period (SEP) allows beneficiaries to make a one-time per ___ election into a Fully Integrated Dual Eligible (FIDE) SNP, a Highly Integrated Dual Eligible (HIDE) SNP, or an Applicable Integrated Plan (AIP): - Correct Answer Month Consent to enroll must be obtained verbally on the recording, or via electronic signature provided by the beneficiary or their legal representative. - Correct Answer True Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries are automatically eligible for this SEP solely by residing in the area affected by the emergency/disaster order. - Correct Answer False Moving within a current county of ZIP code qualifies a beneficiary to use the MOV Special Election Period (SEP). - Correct Answer False A Scope of Appointment (SOA) for the products indicated is active ___ from the beneficiary signature date. - Correct Answer 12 Months An oral or written request to the plan, provider, or facility requesting information on benefit changes or preferred drugs i - Correct Answer An Inquiry