Certificate UPDATED Exam Questions and
Correct Answers
1 An organisation is deciding between employing internal business analysts and engaging external
business analysis consultants. Which of the following is a benefit to the organisation that would be
offered by the internal business analysts?
A Insights based on a broad business domain understanding.
B Knowledge being retained in the organisation.
C Advice that offers a dispassionate, objective view.
D Improved financial control as analysts are only employed when needed. - CORRECT
ANSWERS B Knowledge being retained in the organisation.
2 Which of the following are the three categories of business analysis competencies?
A Business modelling, communication skills, professional techniques.
B Business knowledge, professional techniques, personal qualities.
C Analytical skills, personal qualities, business acumen.
D Communication skills, business knowledge, analytical skills. - CORRECT ANSWERS B Business
knowledge, professional techniques, personal qualities.
3 An organisation is developing its strategy based on the experience and views of internal managers.
How will strategy develop using this approach?
A In a formal, planned way.
B In an iterative, emergent way.
C In an entrepreneurial way.
D In an incremental, negotiated way. - CORRECT ANSWERS D In an incremental, negotiated
way.
4 Which of the following techniques enables the consolidation of results from the internal and
external environmental analysis?
, A SWOT.
B McKinsey's 7-S model.
C MOST.
D PESTLE. - CORRECT ANSWERS A SWOT.
5 Which of the following only contains elements of the McKinsey's 7-S Model?
A Strategy, Service, Systems and Staff.
B Scope, Shared values, Structure and Style.
C Strategy, Style, Systems and Skills.
D Shared values, Systems, Strengths and Staff. - CORRECT ANSWERS C Strategy, Style, Systems
and Skills.
6 In which stage of the Business Analysis Process Model would the stakeholders' views be analysed?
A Consider perspectives.
B Analyse needs.
C Define requirements.
D Investigate situation. - CORRECT ANSWERS A Consider perspectives.
7 In Isaksen and Treffinger's problem solving model, which stage immediately follows 'idea finding'?
A Acceptance finding.
B Problem finding.
C Solution finding.
D Data finding. - CORRECT ANSWERS C Solution finding.
8 Which of the following is an advantage of conducting interviews as an investigation technique?
A Interviews help to gain a consensus view amongst stakeholders.