MGT 420 Exam 1 2026 COMPLETE EXAM
QUESTIONS AND ACCURATE ANSWERS
types and levels of management ......ANSWER......lower, middle, and
upper
Accountability ......ANSWER......the requirement of one person to
answer to a higher authority for performance achieved in his or her
own area of work.
Effective managers ......ANSWER......Effective managers meet both
performance and satisfaction goals.
Performance relates to achieving organizational goals.
satisfaction relates to QWL (quality of work life).
Up-side down pyramid ......ANSWER......The manager as a coach.
Customers and non-managerial workers are at the top.
Customers and clients (ultimate beneficiaries of the organization's
efforts)
Serve
pg. 1
, Operating workers
(do work directly affecting customer/client satisfaction)
Support
Team leaders and managers
(help the operating workers do their jobs and solve problems)
Support
Top Managers
(Keep organizations mission and strategies clear)
Management Process ......ANSWER......planning-the process of setting
performance objectives and determining what actions should be taken
to achieve them.
organizing-the process of assigning tasks, allocating resources and
coordinating the activities of individuals and groups.
leading-the process of arousing peoples enthusiasm to work hard and
inspiring their efforts to fulfill plans and accomplish objectives.
pg. 2
QUESTIONS AND ACCURATE ANSWERS
types and levels of management ......ANSWER......lower, middle, and
upper
Accountability ......ANSWER......the requirement of one person to
answer to a higher authority for performance achieved in his or her
own area of work.
Effective managers ......ANSWER......Effective managers meet both
performance and satisfaction goals.
Performance relates to achieving organizational goals.
satisfaction relates to QWL (quality of work life).
Up-side down pyramid ......ANSWER......The manager as a coach.
Customers and non-managerial workers are at the top.
Customers and clients (ultimate beneficiaries of the organization's
efforts)
Serve
pg. 1
, Operating workers
(do work directly affecting customer/client satisfaction)
Support
Team leaders and managers
(help the operating workers do their jobs and solve problems)
Support
Top Managers
(Keep organizations mission and strategies clear)
Management Process ......ANSWER......planning-the process of setting
performance objectives and determining what actions should be taken
to achieve them.
organizing-the process of assigning tasks, allocating resources and
coordinating the activities of individuals and groups.
leading-the process of arousing peoples enthusiasm to work hard and
inspiring their efforts to fulfill plans and accomplish objectives.
pg. 2
