KCS Question and answers verified to
pass 2025/2026
Characteristics of an effective leader - correct answer ✔Motivates others, leads by example, practices
active listening
Define KCS - correct answer ✔Knowledge center services, using 4 principal based methodologies and
10 core competencies integrating the use, validation, improvement and creation of knowledge in the
workflow
Explain what KCS is based on - correct answer ✔Concept of knowledge from a few for the use of many.
Many to many model that is demand driven and self correcting & the academic concept of double
looping
Identify the 4 KCS principals - correct answer ✔Abundance--share more, learn more
Creat Value--works tasks, thinks big picture
Demand driven--knowledge is a by-product of interaction
Trust--engage, empower, motivate
Explain a KCS principal - correct answer ✔KCS principals are underlying beliefs and behaviors that serve
as the foundation for KCS practices. Principals tell you why (rather than how) we are doing what we do.
Explain a KCS core concept - correct answer ✔Based on 1 or more principals. They are more specific
and more numerous than the principals
Explain a KCS practice - correct answer ✔Based on 1 or more techniques and are organized by what we
need to do. Application or use of the principals and core concepts in organizing activities.
-help organize the techniques (how)
, Describe a KCS technique - correct answer ✔Techniques describe activities or how we do thing.
Detailed actions on what we need to do. May include skills needed to complete the technique
What is the minimum structure of a solution as defined by the KCS methodology? - correct answer
✔Problem, environment, resolution
What is an example of meta data? - correct answer ✔Author
What is the min number of knowledge states necessary for a KCS solution life cycle? - correct answer
✔Three
Which if the following is a common reason for implementing KCS? - correct answer ✔Increase
customer satisfaction
What is a solution state? - correct answer ✔It is the status of the solution in the knowledge lifecycle
What is an example of an optional knowledge state? - correct answer ✔Obsolete
What doc must be defined and communicated before implementing a knowledge monitoring process? -
correct answer ✔KCS quality criteria
What is the solution quality index? - correct answer ✔A score given to a person or group indicating the
result of a review of the knowledge they contributed
Who normally performs the knowledge monitoring process? - correct answer ✔KCS coaches
pass 2025/2026
Characteristics of an effective leader - correct answer ✔Motivates others, leads by example, practices
active listening
Define KCS - correct answer ✔Knowledge center services, using 4 principal based methodologies and
10 core competencies integrating the use, validation, improvement and creation of knowledge in the
workflow
Explain what KCS is based on - correct answer ✔Concept of knowledge from a few for the use of many.
Many to many model that is demand driven and self correcting & the academic concept of double
looping
Identify the 4 KCS principals - correct answer ✔Abundance--share more, learn more
Creat Value--works tasks, thinks big picture
Demand driven--knowledge is a by-product of interaction
Trust--engage, empower, motivate
Explain a KCS principal - correct answer ✔KCS principals are underlying beliefs and behaviors that serve
as the foundation for KCS practices. Principals tell you why (rather than how) we are doing what we do.
Explain a KCS core concept - correct answer ✔Based on 1 or more principals. They are more specific
and more numerous than the principals
Explain a KCS practice - correct answer ✔Based on 1 or more techniques and are organized by what we
need to do. Application or use of the principals and core concepts in organizing activities.
-help organize the techniques (how)
, Describe a KCS technique - correct answer ✔Techniques describe activities or how we do thing.
Detailed actions on what we need to do. May include skills needed to complete the technique
What is the minimum structure of a solution as defined by the KCS methodology? - correct answer
✔Problem, environment, resolution
What is an example of meta data? - correct answer ✔Author
What is the min number of knowledge states necessary for a KCS solution life cycle? - correct answer
✔Three
Which if the following is a common reason for implementing KCS? - correct answer ✔Increase
customer satisfaction
What is a solution state? - correct answer ✔It is the status of the solution in the knowledge lifecycle
What is an example of an optional knowledge state? - correct answer ✔Obsolete
What doc must be defined and communicated before implementing a knowledge monitoring process? -
correct answer ✔KCS quality criteria
What is the solution quality index? - correct answer ✔A score given to a person or group indicating the
result of a review of the knowledge they contributed
Who normally performs the knowledge monitoring process? - correct answer ✔KCS coaches
