WGU D075 Information Technology
Management Essentials OA ACTUAL
EXAM 2026/2027 | IT Management
Essentials | Verified Q&A | Pass
Guaranteed - A+ Graded
Section 1: IT Strategy & Business Alignment
Q1: A retail company aims to use IT not just for support, but to create a new revenue stream through a
direct-to-consumer mobile app. This approach best illustrates which strategic role of IT?
A. Automating existing processes
B. Providing a competitive advantage. [CORRECT]
C. Reducing operational costs
D. Improving regulatory compliance
Correct Answer: B
Rationale: Using IT to create new market channels or products generates competitive advantage by
differentiating the business from rivals, moving beyond mere support or cost-cutting functions.
Q2: The CIO of a manufacturing firm ensures that every IT project proposal includes a direct link to a
specific organizational goal, such as increasing market share or improving customer satisfaction. This
practice is an example of:
A. IT Governance
B. Strategic Alignment. [CORRECT]
,C. Risk Management
D. Change Management
Correct Answer: B
Rationale: Strategic alignment ensures that IT objectives and investments support and drive the broader
business goals and strategies of the organization.
Q3: Which IT governance framework is specifically designed to align IT goals with business objectives
through a focus on processes and best practices for IT Service Management?
A. COBIT
B. ITIL. [CORRECT]
C. ISO 27001
D. Six Sigma
Correct Answer: B
Rationale: ITIL (Information Technology Infrastructure Library) is a framework providing best practices
for IT Service Management (ITSM) to align IT services with business needs.
Q4: A hospital's IT department is creating a plan to ensure that electronic health record systems can be
restored within 4 hours after a major server failure. This plan falls under which area of IT management?
A. Incident Response
B. Business Continuity Planning. [CORRECT]
C. Access Control
D. Systems Development
Correct Answer: B
Rationale: Business Continuity Planning (BCP) focuses on maintaining business operations and
recovering systems (like EHRs) during and after a disaster or disruption.
Q5: When developing an IT strategic plan, what is the primary purpose of a SWOT analysis?
, A. To calculate the return on investment for IT projects
B. To identify internal strengths/weaknesses and external opportunities/threats. [CORRECT]
C. To define the technical specifications of hardware
D. To schedule software development sprints
Correct Answer: B
Rationale: SWOT analysis helps organizations understand their current position by evaluating internal
Strengths and Weaknesses and external Opportunities and Threats to inform strategic planning.
Q6: A company decides to invest in a new Customer Relationship Management (CRM) system. Which
metric would best demonstrate the value of this IT investment to the business?
A. Increased server uptime
B. Improvement in customer retention rates. [CORRECT]
C. Number of software licenses purchased
D. Reduced heat generation in the data center
Correct Answer: B
Rationale: Business value of IT is measured by the impact on business performance; CRM systems aim to
improve customer relationships, so retention rates are a relevant business metric.
Q7: Which component of IT governance is responsible for defining decision rights and accountability
frameworks to encourage desirable behavior in the use of IT?
A. IT Strategic Committee
B. IT Architecture
C. IT Investment Management
D. IT Governance Framework. [CORRECT]
Correct Answer: D
Rationale: An IT governance framework (like COBIT) structures decision-making, defining who is
authorized to make specific IT decisions and ensuring accountability for those decisions.
Management Essentials OA ACTUAL
EXAM 2026/2027 | IT Management
Essentials | Verified Q&A | Pass
Guaranteed - A+ Graded
Section 1: IT Strategy & Business Alignment
Q1: A retail company aims to use IT not just for support, but to create a new revenue stream through a
direct-to-consumer mobile app. This approach best illustrates which strategic role of IT?
A. Automating existing processes
B. Providing a competitive advantage. [CORRECT]
C. Reducing operational costs
D. Improving regulatory compliance
Correct Answer: B
Rationale: Using IT to create new market channels or products generates competitive advantage by
differentiating the business from rivals, moving beyond mere support or cost-cutting functions.
Q2: The CIO of a manufacturing firm ensures that every IT project proposal includes a direct link to a
specific organizational goal, such as increasing market share or improving customer satisfaction. This
practice is an example of:
A. IT Governance
B. Strategic Alignment. [CORRECT]
,C. Risk Management
D. Change Management
Correct Answer: B
Rationale: Strategic alignment ensures that IT objectives and investments support and drive the broader
business goals and strategies of the organization.
Q3: Which IT governance framework is specifically designed to align IT goals with business objectives
through a focus on processes and best practices for IT Service Management?
A. COBIT
B. ITIL. [CORRECT]
C. ISO 27001
D. Six Sigma
Correct Answer: B
Rationale: ITIL (Information Technology Infrastructure Library) is a framework providing best practices
for IT Service Management (ITSM) to align IT services with business needs.
Q4: A hospital's IT department is creating a plan to ensure that electronic health record systems can be
restored within 4 hours after a major server failure. This plan falls under which area of IT management?
A. Incident Response
B. Business Continuity Planning. [CORRECT]
C. Access Control
D. Systems Development
Correct Answer: B
Rationale: Business Continuity Planning (BCP) focuses on maintaining business operations and
recovering systems (like EHRs) during and after a disaster or disruption.
Q5: When developing an IT strategic plan, what is the primary purpose of a SWOT analysis?
, A. To calculate the return on investment for IT projects
B. To identify internal strengths/weaknesses and external opportunities/threats. [CORRECT]
C. To define the technical specifications of hardware
D. To schedule software development sprints
Correct Answer: B
Rationale: SWOT analysis helps organizations understand their current position by evaluating internal
Strengths and Weaknesses and external Opportunities and Threats to inform strategic planning.
Q6: A company decides to invest in a new Customer Relationship Management (CRM) system. Which
metric would best demonstrate the value of this IT investment to the business?
A. Increased server uptime
B. Improvement in customer retention rates. [CORRECT]
C. Number of software licenses purchased
D. Reduced heat generation in the data center
Correct Answer: B
Rationale: Business value of IT is measured by the impact on business performance; CRM systems aim to
improve customer relationships, so retention rates are a relevant business metric.
Q7: Which component of IT governance is responsible for defining decision rights and accountability
frameworks to encourage desirable behavior in the use of IT?
A. IT Strategic Committee
B. IT Architecture
C. IT Investment Management
D. IT Governance Framework. [CORRECT]
Correct Answer: D
Rationale: An IT governance framework (like COBIT) structures decision-making, defining who is
authorized to make specific IT decisions and ensuring accountability for those decisions.
