TEST BANK Operations Management_ Sustainability and Supply Chain Management (14TH ED) by Jay Heizer _ALL CHAPTERS.pdf

TEST BANK Operations Management:
Sustainability and Supply Chain
Management (14TH ED) by Jay Heizer
|ALL CHAPTERS

📦 OPERATIONS MANAGEMENT TEST
BANK
Questions (Ch. 1–4: Strategy, Forecasting, Design)

1. Operations management focuses on:

A. Marketing​
B. Producing goods/services efficiently​
C. Finance​
D. HR

✅ Answer: B

2. The transformation process converts:

A. Inputs into outputs​
B. Outputs into inputs​
C. Cost into profit​
D. Labor into money

✅ Answer: A

3. Productivity is defined as:

,A. Output only​
B. Output / Input​
C. Input / Output​
D. Cost / Revenue

✅ Answer: B

4. Which improves productivity?

A. Increased waste​
B. Better technology​
C. Higher cost​
D. Lower quality

✅ Answer: B

5. A mission statement defines:

A. Daily tasks​
B. Organization purpose​
C. Budget​
D. Profit

✅ Answer: B

Operations Strategy


6. Competitive advantage includes:

A. Cost leadership​
B. Differentiation​
C. Response​
D. All

✅ Answer: D

, 7. Low-cost strategy focuses on:

A. Quality​
B. Efficiency​
C. Speed​
D. Flexibility

✅ Answer: B

8. Differentiation focuses on:

A. Price​
B. Unique features​
C. Cost​
D. Volume

✅ Answer: B

9. Response strategy emphasizes:

A. Cost​
B. Flexibility & speed​
C. Quality only​
D. Price

✅ Answer: B

10. SWOT analysis evaluates:

A. Internal/external factors​
B. Cost only​
C. Revenue​
D. Price

✅ Answer: A

Forecasting