WGU D370 CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◍ Task Oriented Behaviors: Planning.
Answer: deciding what to do, how to do it, who will do it, and when it will
be done
◍ Exposure: High Exposure.
Answer: a manager's decisions have serious and visible effects on the
organizationex: - financial loss- safety risks
◍ Supplier Management.
Answer: ensure that the organization's suppliers and their performances are
managed appropriately to support the seamless provision of quality products
and services.English: making sure you are managing your suppliers
performances* plan* engage* design & transition* obtain and build* deliver
and support
◍ Stewart Model: Work Patterns.
Answer: different types of managerial jobs lead to different patterns of
behavior
◍ Guiding Principal: Collaborate and promote visibility(informal).
Answer: Include everyone in decision making including customers.
◍ How to measure leadership effectiveness?.
Answer: * questionnaire * case studies* autobiographies* experiments*
social networks* genetics
◍ Stewart Model: Pattern Relationships.
Answer: Different people a manager interact's with- Subordinates-
Superiors- Peers- Outsiders
◍ Business Analysis.
, Answer: analyze a business define its needs, and recommend solutions to
address the needs and/or solve a business problem; creates valuemajor:-
engage- plan- design and transition- obtain/buildminor:- deliverand support-
improve
◍ What is the difference between task oriented and relations oriented?.
Answer: Task-oriented focuses on goals, and relations-oriented focuses on
the well being of the workers and the organization
◍ Stewart Model: Exposure.
Answer: How a manager behaves and what skills they need depend on how
important and risky their decisions are- high exposure- low exposure
◍ Guiding Principal: Optimize and Automate(informal).
Answer: remove human intervention in some places if possible
◍ Leadership Processes: Organizational.
Answer: focuses on the relationship between the leader and the organization
◍ Phases of problem management.
Answer: Problem identification, problem control, error control
◍ Leader Substitutes Theory.
Answer: different situational factors can substitute, neutralize, or enhance
leader behaviors
◍ Relations-oriented behavior.
Answer: - Supporting- Developing- Recognizing
◍ Path-Goal Style:Achievement.
Answer: leaders set challenging goals for employees
◍ Affect Outcomes: Mediating variable.
Answer: A mediating variable explains how or why one thing (like
leadership) affects another (like team performance)
◍ Leadership.
Answer: 1. is the process of influencing others to understand and agree
about what needs to be done and how to do it and meet goals.
,◍ Relations Oriented.
Answer: primarily concerned with increasing mutual trust, cooperation, job
satisfaction, and identification with the team or organization.
◍ Monitoring and Event Management.
Answer: manages events throughout their lifecycle to prevent, minimize, or
eliminate their negative impact on the business.English: Monitor all your
systems; make sure everything is up and running* deliver and support
◍ Task Oriented Behaviors: Monitoring Operations and Performance.
Answer: Getting information from the organization like
progress,performance,quality, and success
◍ Guiding Principal: Progress iteratively with feedback (application).
Answer: - Organize work into smaller, manageable sections- Comprehend
the whole but do something.- The ecosystem is constantly changing, so
feedback is essential.- Fast does not mean incomplete.
◍ IT asset.
Answer: Any financially valuable component that can contribute to the
delivery of IT products or services.
◍ Risk Management.
Answer: organization understands and handles risks effectively- everybody
included
◍ Activities of Supplier Management.
Answer: - Evaluate suppliers- Establish contracts with suppliers- negotiate
with suppliers- Continuously evaluate supplier performance- Identify and
mitigate risks associated with suppliers- Cultivate strong relationships with
suppliers- categorize suppliers- supplier planing- warranty management-
contract renewal or termination
◍ What serves as substitutes?.
Answer: * characteristics of the subordinates, * task* the organization
◍ Operational Metrics.
, Answer: low-level indicators of various operational activities and may
include - system availability- incident response- fix times, change- request
processing times- system response times.
◍ Exposure: Low Exposure.
Answer: If decisions don't have immediate or significant effects, or if they
are made by a group rather than an individual, there is less exposureex: HR
department hiring people.
◍ Leadership Style: Servant.
Answer: leader prioritizes the needs and well-being of team members
◍ Leadership Style: Autocratic.
Answer: leader makes decisions without input from others, maintains strict
control
◍ External leadership.
Answer: Interactions with people outside the organization
◍ What are some good practices for incident logging.
Answer: - log all incidents- provide good quality and timely updates- use
formal process for logging and managing incidents
◍ Affect Outcomes: Direct Influence.
Answer: A situational variable can directly affect outcomes ex: like how
satisfied employees are or how well they perform
◍ Release Management.
Answer: To make new and changed services and features available for
use.ENGLISH: made available for use; is turned on.* Design and transition
◍ Warranty.
Answer: does it meet requirements
◍ Leadership Style: Strategic.
Answer: leader focuses on long-term goals and planning, aligns actions with
strategy
◍ Product.
QUESTIONS WITH SOLUTIONS GRADED A+
◍ Task Oriented Behaviors: Planning.
Answer: deciding what to do, how to do it, who will do it, and when it will
be done
◍ Exposure: High Exposure.
Answer: a manager's decisions have serious and visible effects on the
organizationex: - financial loss- safety risks
◍ Supplier Management.
Answer: ensure that the organization's suppliers and their performances are
managed appropriately to support the seamless provision of quality products
and services.English: making sure you are managing your suppliers
performances* plan* engage* design & transition* obtain and build* deliver
and support
◍ Stewart Model: Work Patterns.
Answer: different types of managerial jobs lead to different patterns of
behavior
◍ Guiding Principal: Collaborate and promote visibility(informal).
Answer: Include everyone in decision making including customers.
◍ How to measure leadership effectiveness?.
Answer: * questionnaire * case studies* autobiographies* experiments*
social networks* genetics
◍ Stewart Model: Pattern Relationships.
Answer: Different people a manager interact's with- Subordinates-
Superiors- Peers- Outsiders
◍ Business Analysis.
, Answer: analyze a business define its needs, and recommend solutions to
address the needs and/or solve a business problem; creates valuemajor:-
engage- plan- design and transition- obtain/buildminor:- deliverand support-
improve
◍ What is the difference between task oriented and relations oriented?.
Answer: Task-oriented focuses on goals, and relations-oriented focuses on
the well being of the workers and the organization
◍ Stewart Model: Exposure.
Answer: How a manager behaves and what skills they need depend on how
important and risky their decisions are- high exposure- low exposure
◍ Guiding Principal: Optimize and Automate(informal).
Answer: remove human intervention in some places if possible
◍ Leadership Processes: Organizational.
Answer: focuses on the relationship between the leader and the organization
◍ Phases of problem management.
Answer: Problem identification, problem control, error control
◍ Leader Substitutes Theory.
Answer: different situational factors can substitute, neutralize, or enhance
leader behaviors
◍ Relations-oriented behavior.
Answer: - Supporting- Developing- Recognizing
◍ Path-Goal Style:Achievement.
Answer: leaders set challenging goals for employees
◍ Affect Outcomes: Mediating variable.
Answer: A mediating variable explains how or why one thing (like
leadership) affects another (like team performance)
◍ Leadership.
Answer: 1. is the process of influencing others to understand and agree
about what needs to be done and how to do it and meet goals.
,◍ Relations Oriented.
Answer: primarily concerned with increasing mutual trust, cooperation, job
satisfaction, and identification with the team or organization.
◍ Monitoring and Event Management.
Answer: manages events throughout their lifecycle to prevent, minimize, or
eliminate their negative impact on the business.English: Monitor all your
systems; make sure everything is up and running* deliver and support
◍ Task Oriented Behaviors: Monitoring Operations and Performance.
Answer: Getting information from the organization like
progress,performance,quality, and success
◍ Guiding Principal: Progress iteratively with feedback (application).
Answer: - Organize work into smaller, manageable sections- Comprehend
the whole but do something.- The ecosystem is constantly changing, so
feedback is essential.- Fast does not mean incomplete.
◍ IT asset.
Answer: Any financially valuable component that can contribute to the
delivery of IT products or services.
◍ Risk Management.
Answer: organization understands and handles risks effectively- everybody
included
◍ Activities of Supplier Management.
Answer: - Evaluate suppliers- Establish contracts with suppliers- negotiate
with suppliers- Continuously evaluate supplier performance- Identify and
mitigate risks associated with suppliers- Cultivate strong relationships with
suppliers- categorize suppliers- supplier planing- warranty management-
contract renewal or termination
◍ What serves as substitutes?.
Answer: * characteristics of the subordinates, * task* the organization
◍ Operational Metrics.
, Answer: low-level indicators of various operational activities and may
include - system availability- incident response- fix times, change- request
processing times- system response times.
◍ Exposure: Low Exposure.
Answer: If decisions don't have immediate or significant effects, or if they
are made by a group rather than an individual, there is less exposureex: HR
department hiring people.
◍ Leadership Style: Servant.
Answer: leader prioritizes the needs and well-being of team members
◍ Leadership Style: Autocratic.
Answer: leader makes decisions without input from others, maintains strict
control
◍ External leadership.
Answer: Interactions with people outside the organization
◍ What are some good practices for incident logging.
Answer: - log all incidents- provide good quality and timely updates- use
formal process for logging and managing incidents
◍ Affect Outcomes: Direct Influence.
Answer: A situational variable can directly affect outcomes ex: like how
satisfied employees are or how well they perform
◍ Release Management.
Answer: To make new and changed services and features available for
use.ENGLISH: made available for use; is turned on.* Design and transition
◍ Warranty.
Answer: does it meet requirements
◍ Leadership Style: Strategic.
Answer: leader focuses on long-term goals and planning, aligns actions with
strategy
◍ Product.
