, PLEASE USE THIS DOCUMENT AS A GUIDE ONLY
1. Draft security procedures that should be followed at CDS for the protection of employees and
property/assets (computers and trucks) in order to address security risk problems therein.
The recent surge in hijackings at Computer Data Systems (CDS) represents a critical failure in
security risk management, resulting in significant financial loss, employee injury, and a breakdown
in stakeholder trust. As highlighted in the case study, the company currently lacks foundational
security measures, such as tracking devices, security escorts, and a relevant company policy
(SEP3701, Study Guide, p. 34). In response to the threats identified during the on-site orientation,
which revealed a 60% security weakness factor and a 60% security risk factor, it is imperative to
implement structured security procedures. These procedures will give effect to the necessary security
policy and are essential for creating a safer operational environment, protecting assets, and restoring
confidence with employees and insurers (SEP3701, Study Guide, p. 39).
Security Procedures for the Protection of Employees and Assets
1. Pre-Dispatch Vehicle and Cargo Security Inspection
To address the vulnerability of delivery trucks, a mandatory pre-dispatch inspection procedure must
be established. Before any delivery truck departs from the CDS premises, a designated security
supervisor or manager will be responsible for physically verifying the operational status of all
security-related equipment. This procedure requires confirmation that the mandatory tracking device
is functional, that communication systems (such as two-way radios or company cell phones) are
operational and charged, and that the cargo (computers) is correctly sealed and documented
(SEP3701, Study Guide, p. 44). The findings of this inspection must be recorded in a dedicated
vehicle logbook, which will serve as a formal record for accountability purposes and provide
evidence of proactive security measures for the insurance company.
2. In-Transit Security and Route Management
Given the identified risk of hijacking, specific procedures must be implemented for in-transit
operations. Each truck will be equipped with a real-time GPS tracking device, with live monitoring
by a central security control room (SEP3701, Study Guide, p. 56). Drivers will be required to follow
predetermined and authorised routes, and any deviation from the route must be immediately
communicated to and approved by the control room. Furthermore, an armed security escort vehicle
will accompany each delivery truck, especially for high-value consignments or deliveries in high-risk
areas. This procedure directly addresses the risk to employees by providing immediate physical
protection and enhances the ability to manage a potential crisis situation (SEP3701, Study Guide, p.
158).
3. Emergency Response and Staff Safety Procedures
In the event of a hijacking or security-related incident, a clear and structured emergency response
procedure is essential to protect staff and assets. This procedure will instruct drivers and escort crew
to prioritize their personal safety above the cargo, in line with the company's duty of care as outlined
in the Occupational Health and Safety Act (SEP3701, Study Guide, p. 157). The crew must activate
a silent panic button or alert the control room via a pre-agreed code word to trigger an immediate
response. The control room will then contact the South African Police Service (SAPS) and the
designated on-call CDS crisis manager. This procedure ensures that responses are swift, coordinated,
and properly documented, supporting both legal and insurance requirements (SEP3701, Study Guide,
p. 70).
1. Draft security procedures that should be followed at CDS for the protection of employees and
property/assets (computers and trucks) in order to address security risk problems therein.
The recent surge in hijackings at Computer Data Systems (CDS) represents a critical failure in
security risk management, resulting in significant financial loss, employee injury, and a breakdown
in stakeholder trust. As highlighted in the case study, the company currently lacks foundational
security measures, such as tracking devices, security escorts, and a relevant company policy
(SEP3701, Study Guide, p. 34). In response to the threats identified during the on-site orientation,
which revealed a 60% security weakness factor and a 60% security risk factor, it is imperative to
implement structured security procedures. These procedures will give effect to the necessary security
policy and are essential for creating a safer operational environment, protecting assets, and restoring
confidence with employees and insurers (SEP3701, Study Guide, p. 39).
Security Procedures for the Protection of Employees and Assets
1. Pre-Dispatch Vehicle and Cargo Security Inspection
To address the vulnerability of delivery trucks, a mandatory pre-dispatch inspection procedure must
be established. Before any delivery truck departs from the CDS premises, a designated security
supervisor or manager will be responsible for physically verifying the operational status of all
security-related equipment. This procedure requires confirmation that the mandatory tracking device
is functional, that communication systems (such as two-way radios or company cell phones) are
operational and charged, and that the cargo (computers) is correctly sealed and documented
(SEP3701, Study Guide, p. 44). The findings of this inspection must be recorded in a dedicated
vehicle logbook, which will serve as a formal record for accountability purposes and provide
evidence of proactive security measures for the insurance company.
2. In-Transit Security and Route Management
Given the identified risk of hijacking, specific procedures must be implemented for in-transit
operations. Each truck will be equipped with a real-time GPS tracking device, with live monitoring
by a central security control room (SEP3701, Study Guide, p. 56). Drivers will be required to follow
predetermined and authorised routes, and any deviation from the route must be immediately
communicated to and approved by the control room. Furthermore, an armed security escort vehicle
will accompany each delivery truck, especially for high-value consignments or deliveries in high-risk
areas. This procedure directly addresses the risk to employees by providing immediate physical
protection and enhances the ability to manage a potential crisis situation (SEP3701, Study Guide, p.
158).
3. Emergency Response and Staff Safety Procedures
In the event of a hijacking or security-related incident, a clear and structured emergency response
procedure is essential to protect staff and assets. This procedure will instruct drivers and escort crew
to prioritize their personal safety above the cargo, in line with the company's duty of care as outlined
in the Occupational Health and Safety Act (SEP3701, Study Guide, p. 157). The crew must activate
a silent panic button or alert the control room via a pre-agreed code word to trigger an immediate
response. The control room will then contact the South African Police Service (SAPS) and the
designated on-call CDS crisis manager. This procedure ensures that responses are swift, coordinated,
and properly documented, supporting both legal and insurance requirements (SEP3701, Study Guide,
p. 70).
