CAPSTONE FINAL EXAM T/F QUESTIONS
STUDY GUIDE
T/F Strategic planning is essentially decision making, deciding which
strategy from among the many available alternatives the organization
will pursue.
True
T/F Service delivery strategies and support strategies are not separate
but, rather, interact and complement each other.
True
T/F Value-adding strategies must accomplish the directional,
adaptive, market entry/exit, and competitive strategies and the
action plans must accomplish the value-adding strategies.
True
T/F The human resources unit of a health care organization is
generally considered to be engaged in value-adding service activities.
False; because human resources does not interact with the customer,
therefor they are not preforming value-adding service activities.
T/F Identifying objectives, determining who is responsible to
accomplish them, the resources required, and how results will be
measured is an approach that keeps the strategic plan straightforward
and comprehensible.
True
T/F Marketing research is NOT a pre-service activity.
False; it is a pre-service activity.
Marketing however can be point of service and after service.
, CAPSTONE FINAL EXAM T/F QUESTIONS
STUDY GUIDE
T/F A canon of strategic management is the need to change strategies
over time.
True
T/F Strategies developed by matching the long-term competitive
advantages with issues from the three external environments -
general, health care, and service area - represents the primary
adaptive strategies of an organization.
True
T/F Market entry/exit strategies are the means for accomplishing the
ends of adaptive strategies.
True
T/F The initial strategic plan for an organization is usually the product
of a relatively small number of strategic thinkers.
True
T/F Because everyone cannot be directly involved in developing a
strategic plan, successive layers of management must communicate
the overall strategy and provide guidance for the various units that
will need to be engaged if the strategy is to be achieved.
True
T/F An action plan identifies actions required to accomplish objectives
and the sequence in which the actions should be undertaken.
True
T/F Extended portfolio matrix analysis includes a sustainability
dimension to the market share and market growth dimensions of the
Boston Consulting Group (BCG) portfolio analysis.
STUDY GUIDE
T/F Strategic planning is essentially decision making, deciding which
strategy from among the many available alternatives the organization
will pursue.
True
T/F Service delivery strategies and support strategies are not separate
but, rather, interact and complement each other.
True
T/F Value-adding strategies must accomplish the directional,
adaptive, market entry/exit, and competitive strategies and the
action plans must accomplish the value-adding strategies.
True
T/F The human resources unit of a health care organization is
generally considered to be engaged in value-adding service activities.
False; because human resources does not interact with the customer,
therefor they are not preforming value-adding service activities.
T/F Identifying objectives, determining who is responsible to
accomplish them, the resources required, and how results will be
measured is an approach that keeps the strategic plan straightforward
and comprehensible.
True
T/F Marketing research is NOT a pre-service activity.
False; it is a pre-service activity.
Marketing however can be point of service and after service.
, CAPSTONE FINAL EXAM T/F QUESTIONS
STUDY GUIDE
T/F A canon of strategic management is the need to change strategies
over time.
True
T/F Strategies developed by matching the long-term competitive
advantages with issues from the three external environments -
general, health care, and service area - represents the primary
adaptive strategies of an organization.
True
T/F Market entry/exit strategies are the means for accomplishing the
ends of adaptive strategies.
True
T/F The initial strategic plan for an organization is usually the product
of a relatively small number of strategic thinkers.
True
T/F Because everyone cannot be directly involved in developing a
strategic plan, successive layers of management must communicate
the overall strategy and provide guidance for the various units that
will need to be engaged if the strategy is to be achieved.
True
T/F An action plan identifies actions required to accomplish objectives
and the sequence in which the actions should be undertaken.
True
T/F Extended portfolio matrix analysis includes a sustainability
dimension to the market share and market growth dimensions of the
Boston Consulting Group (BCG) portfolio analysis.
