SCM 300 EXAM 2 ASU DAVILA EXAM
QUESTIONS AND ANSWERS GRADED A+
2026
Brick-and-Mortar Business - ANS a business that operates in a physical store without an
internet presence
Online or E-tailing - ANS All products and services are sold to customers through an online
website. Example: Amazon.com
Brick and Clicks - ANS Companies that use both a physical store and the Web to sell their
products and services.
Clicks and Calls - ANS In addition to taking orders via the company website, some companies
will also offer sales via the phone. Examples: Lands' End and L.L. Bean
Omni-channel retailing - ANS Retailers that are fully committed to engaging customers via
catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps,
and of course also in stores.
Retail sources of supply - ANS manufacturers, wholesalers, drop shippers
drop shippers - ANS An organization that ties manufactures and/or wholesalers directly to
consumers. They never posses the product, they just take orders to fulfill by another party.
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 1
,Chargebacks - ANS effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) - ANS A formalized effort by
supply chain partners to share data and collectively develop forecast in an attempt to reduce
supply chain cost through better planning
vendor-managed inventory (VMI) - ANS An arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments to the store when inventories are low,
and also bring the items into the store and onto the shelf.
Last Mile - ANS the portion of the supply chain between the final inventory holding facility
and the end consumer
Prototype Stores - ANS A series of stores that have common design, construction and layout.
Standardized plans that will work across many stores for chain retailers.
Rationalized Retailing - ANS This retail strategy has retail chains develop rigid control
structures to develop and manage processes such that all the retail outlets are managed in the
same way. An employee would easily be able to work at almost any store since everything is
done the same way.
Planogram - ANS A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - ANS Time
Company cost for waiting line - ANS Money paid to maintain the line (employees)
Waiting line Input Source - ANS The population of people that might want service
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 2
, Waiting Line - ANS The area in which customers wait for service
Waiting line Service Facility - ANS The area in which customers actually receive service
Infinite population of customers - ANS The number of possible customers that may come into
the store is very high (or unlimited). When a customer enters the system, the odds of another
entering the system are not impacted in any significant manner.
Finite Population of Customers - ANS number of customers is limited
Balking - ANS When a potential customer sees the line, but never joins the line because they
think it looks too long and/or too slow.
Reneging - ANS When a customer joins the line, gets frustrated and leaves the line
λ - ANS Lambda
Lambda - ANS Number of customers arriving/unit of time
ex. 15 customers per hour
μ - ANS Mu
Mu - ANS Number of customers helped/unit of time
ex. 24 customers per hour
ρ - ANS Rho
ρ=λ/μ - ANS Percentage of time worker is busy
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 3
QUESTIONS AND ANSWERS GRADED A+
2026
Brick-and-Mortar Business - ANS a business that operates in a physical store without an
internet presence
Online or E-tailing - ANS All products and services are sold to customers through an online
website. Example: Amazon.com
Brick and Clicks - ANS Companies that use both a physical store and the Web to sell their
products and services.
Clicks and Calls - ANS In addition to taking orders via the company website, some companies
will also offer sales via the phone. Examples: Lands' End and L.L. Bean
Omni-channel retailing - ANS Retailers that are fully committed to engaging customers via
catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps,
and of course also in stores.
Retail sources of supply - ANS manufacturers, wholesalers, drop shippers
drop shippers - ANS An organization that ties manufactures and/or wholesalers directly to
consumers. They never posses the product, they just take orders to fulfill by another party.
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 1
,Chargebacks - ANS effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) - ANS A formalized effort by
supply chain partners to share data and collectively develop forecast in an attempt to reduce
supply chain cost through better planning
vendor-managed inventory (VMI) - ANS An arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments to the store when inventories are low,
and also bring the items into the store and onto the shelf.
Last Mile - ANS the portion of the supply chain between the final inventory holding facility
and the end consumer
Prototype Stores - ANS A series of stores that have common design, construction and layout.
Standardized plans that will work across many stores for chain retailers.
Rationalized Retailing - ANS This retail strategy has retail chains develop rigid control
structures to develop and manage processes such that all the retail outlets are managed in the
same way. An employee would easily be able to work at almost any store since everything is
done the same way.
Planogram - ANS A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - ANS Time
Company cost for waiting line - ANS Money paid to maintain the line (employees)
Waiting line Input Source - ANS The population of people that might want service
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 2
, Waiting Line - ANS The area in which customers wait for service
Waiting line Service Facility - ANS The area in which customers actually receive service
Infinite population of customers - ANS The number of possible customers that may come into
the store is very high (or unlimited). When a customer enters the system, the odds of another
entering the system are not impacted in any significant manner.
Finite Population of Customers - ANS number of customers is limited
Balking - ANS When a potential customer sees the line, but never joins the line because they
think it looks too long and/or too slow.
Reneging - ANS When a customer joins the line, gets frustrated and leaves the line
λ - ANS Lambda
Lambda - ANS Number of customers arriving/unit of time
ex. 15 customers per hour
μ - ANS Mu
Mu - ANS Number of customers helped/unit of time
ex. 24 customers per hour
ρ - ANS Rho
ρ=λ/μ - ANS Percentage of time worker is busy
@COPYRIGHT 2026/2027 ALLRIGHTS RESERVED 3
