NSG 310 EXAM 3 herapeutic Communication, Crisis Intervention,
Mental Health Emergencies, Verbal & Nonverbal Cues, Expressive
Aphasia, Receptive Aphasia, Global Aphasia, Active Listening, De-
Escalation Techniques, Empathy, Veracity, CARE Model, Patient
Education, Health Literacy, Low Literacy Strategies, Palliative Care,
Anticipatory Grief, Kubler-Ross Stages, Acute & Chronic Grief,
Complicated Grieving, Anxiety Levels, Stress Responses,
Developmental & Situational Crises, Behavioral Emergencies, Role of
Nurse, Patient Safety, Assistive Communication Devices, Cultural
Competence, Interpreter Use, Play Therapy, Crisis Phases, Community
Response, Mass Disaster Psychological First Aid Exam Questions
Verified and Provided with Complete A+ Graded Rationales Latest
Updated 2026
What does avoidance in therapeutic communication lead to?
· Postpones the conflict leading to future issues/problems
· If you avoid the issue, it will just come up later on and you will have to deal with it eventually.
A patient is recovering from a head injury with a lowered level of consciousness. What is
important to remember regarding verbal communication?
· Hearing can remain acute. Initiate conversation and remember your patient may be able to
hear you even though they are unconscious.
· Ex: if the patient is in surgery and is still conscious, they could hear you.
,What is expressive aphasia?
· Understand what is being said but cannot express thoughts or feelings in words. (Broca's)
What is receptive aphasia?
difficulties in receiving and processing written and oral messages
What is global aphasia?
· the client has difficulty with both expressive language and reception of messages
How does one assist a blind client with ambulation?
· Allow the client to take your arm to preserve the client's autonomy. (instead of you taking their
arm, they're taking yours)
· Allow as much independence as possible
What is the goal of crisis intervention response?
· To return the client to a pre-crisis level of functioning.
What is anticipatory grief?
· Anticipatory grief is an emotional response that occurs before the actual death around a family
member with a terminal disorder
, A client has entered the rage stage. What should the nurse do?
· leave and get help
What is a developmental crisis?
· A developmental crisis can occur as individual development age related milestones in their life
· Ex: teenagers.
There is a local community crisis. Describe the heroic phase in responding to this crisis.
· Heroic-emergency teams, neighbors, and friends rally around survivors providing support and
supplies for recovery
What is a situational crisis?
· A situational crisis refers to a stressful life event which exceeds a client's resources and coping
mechanisms/skills.
· EX: house is on fire.
Describe mild anxiety. (moderate, severe, panicked, all types of anxiety)
· Heightened state of alertness
Nurses are kinesthetic learners. What does this mean?
· Kinesthetic learners best learn with demonstration and hands on practice
Mental Health Emergencies, Verbal & Nonverbal Cues, Expressive
Aphasia, Receptive Aphasia, Global Aphasia, Active Listening, De-
Escalation Techniques, Empathy, Veracity, CARE Model, Patient
Education, Health Literacy, Low Literacy Strategies, Palliative Care,
Anticipatory Grief, Kubler-Ross Stages, Acute & Chronic Grief,
Complicated Grieving, Anxiety Levels, Stress Responses,
Developmental & Situational Crises, Behavioral Emergencies, Role of
Nurse, Patient Safety, Assistive Communication Devices, Cultural
Competence, Interpreter Use, Play Therapy, Crisis Phases, Community
Response, Mass Disaster Psychological First Aid Exam Questions
Verified and Provided with Complete A+ Graded Rationales Latest
Updated 2026
What does avoidance in therapeutic communication lead to?
· Postpones the conflict leading to future issues/problems
· If you avoid the issue, it will just come up later on and you will have to deal with it eventually.
A patient is recovering from a head injury with a lowered level of consciousness. What is
important to remember regarding verbal communication?
· Hearing can remain acute. Initiate conversation and remember your patient may be able to
hear you even though they are unconscious.
· Ex: if the patient is in surgery and is still conscious, they could hear you.
,What is expressive aphasia?
· Understand what is being said but cannot express thoughts or feelings in words. (Broca's)
What is receptive aphasia?
difficulties in receiving and processing written and oral messages
What is global aphasia?
· the client has difficulty with both expressive language and reception of messages
How does one assist a blind client with ambulation?
· Allow the client to take your arm to preserve the client's autonomy. (instead of you taking their
arm, they're taking yours)
· Allow as much independence as possible
What is the goal of crisis intervention response?
· To return the client to a pre-crisis level of functioning.
What is anticipatory grief?
· Anticipatory grief is an emotional response that occurs before the actual death around a family
member with a terminal disorder
, A client has entered the rage stage. What should the nurse do?
· leave and get help
What is a developmental crisis?
· A developmental crisis can occur as individual development age related milestones in their life
· Ex: teenagers.
There is a local community crisis. Describe the heroic phase in responding to this crisis.
· Heroic-emergency teams, neighbors, and friends rally around survivors providing support and
supplies for recovery
What is a situational crisis?
· A situational crisis refers to a stressful life event which exceeds a client's resources and coping
mechanisms/skills.
· EX: house is on fire.
Describe mild anxiety. (moderate, severe, panicked, all types of anxiety)
· Heightened state of alertness
Nurses are kinesthetic learners. What does this mean?
· Kinesthetic learners best learn with demonstration and hands on practice
