Business Communications Test 1 – Questions & Answers PDF Page 1 Business Communications Test 1 – Questions & Answers PDF.pdf
Business Communications
Test 1 – Questions &
Answers PDF
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Terms (93)
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credibility
- your reputation for being trustworthy
- the degree to which others believe in you and trust in you
-business communications occur in the context of working relationships, all of which depend on trust
human capital
created by inner changes within a person that result in modified capabilities and skills empowering them to act in new
ways, how good you are at things
social capital
often requires mutual benefit, often through relationships, social capital makes certain achievements possible that
would not be possible otherwise, ex: having a good friend who lets you borrow a Bentley for a date, knowing the
right people
Page 2 of 21 2 of 21 2026-03-17
, Business Communications test 1 Page 3 Business Communications test 1.pdf
three components of credibility
competence, caring, character
competence
the knowledge and skills needed to: accomplish business tasks, approach business problems, get a job done.
caring
building positive relationships and cultivating a sense of community, understanding the interests of others, giving to
others and showing generosity
character
being ethical, not doing something you would not want others to see you doing; staying true to commitments made
to stakeholders, adhering to high moral and ethical values
understanding the desires and needs of others
helps make the connection for mutual benefit and professional positioning
Page 3 of 21 3 of 21 2026-03-17
Business Communications
Test 1 – Questions &
Answers PDF
Guidehttps://www.stuvia.com/dashboard!@_)#*)(@$)($@*($@)($@*_1 of 21
Page 1 of 21 2026-03-17
,Business Communications test 1 Page 2 Business Communications test 1.pdf
Terms (93)
Hide definitions
credibility
- your reputation for being trustworthy
- the degree to which others believe in you and trust in you
-business communications occur in the context of working relationships, all of which depend on trust
human capital
created by inner changes within a person that result in modified capabilities and skills empowering them to act in new
ways, how good you are at things
social capital
often requires mutual benefit, often through relationships, social capital makes certain achievements possible that
would not be possible otherwise, ex: having a good friend who lets you borrow a Bentley for a date, knowing the
right people
Page 2 of 21 2 of 21 2026-03-17
, Business Communications test 1 Page 3 Business Communications test 1.pdf
three components of credibility
competence, caring, character
competence
the knowledge and skills needed to: accomplish business tasks, approach business problems, get a job done.
caring
building positive relationships and cultivating a sense of community, understanding the interests of others, giving to
others and showing generosity
character
being ethical, not doing something you would not want others to see you doing; staying true to commitments made
to stakeholders, adhering to high moral and ethical values
understanding the desires and needs of others
helps make the connection for mutual benefit and professional positioning
Page 3 of 21 3 of 21 2026-03-17
