Rural Development in Business Organization
and Management
BUSNIESS PROCESS RE-ENGINEERING (BSR)
10.1 MEANING OF BPR
BPR means completely redesigning old, slow or inefficient
processes.
It is not about making small improvement – it is about big changes.
Aim: Achieve Dramatic improvements in
o Cost
o Speed
o Quality
o Customer Satisfaction
10.2 WHY BPR IS NEEDED
Businesses face:
High competition must work faster.
High customer expectations want quick delivery.
Old paper-based systems too slow.
Technological changes digitalization.
High operational cost need efficiency.
So BPR replaces outdated processes with modern, fast, digital processes.
10.3 FEATURES OF BPR
1. RADICAL REDESIGN Big changes, not small adjustments.
2. PROCESS-FOCUSED Looks at full process (end-to-end), not single
department.
3. CUSTOMER-DRIVEN Looks at customer need first.
4. TECHNOLOGICAL-BASED Uses IT, automation, digitization.
5. CROSS-FUNCTIONAL Breaks silos between departments.
6. TIME AND COST REDUCTION Main objective.
7. HIGH IMPACT Achieves 50-70% improvement.
10.4 BPR PROCESS (STEP-BY-STEP DEEP EXPLANATION)
STEP 1: IDENTIFY KEY PROCESSES
Which processes affect performance the most?
Example:-- Order processing, billing, Customer complaint handling.
STEP 2: MAP CURRENT PROCESS (AS-IS)
Draw flowchart
Identify how work is done today
Find slow and unnecessary steps
, STEP 3: ANALYZE PROBLEMS
Where are delays?
Where are mistakes?
Where is cost high?
STEP 4: DESIGN THE NEW PROCESS (TO-BE)
Use Technology
Reduce steps
Do parallel tasks
Reduce approvals
Remove waste activities
STEP 5: IMPLEMENT
New software
New workflow
Train staff
STEP 6: EVALUATE AND IMPROVE
Measure results
Remove issues
Continuous updating
10.5 REAL-LIFE EXAMPLE OF BPR
Example:-- Bank Loan Processing
Before BPR:
Many forms
Many approvals
File moves between departments
15-20 days for loan approval
After BPR:
Online application
Automated credit score
E-KYC + e-sign
Parallel verification
Loan approval in 1-2 days
10.6 BENEFITS OF BPR
Faster operations
Lower costs
Fewer errors
Better customer satisfaction
More efficient employees
Better use of technology
10.7 LIMITATIONS OF BPR
and Management
BUSNIESS PROCESS RE-ENGINEERING (BSR)
10.1 MEANING OF BPR
BPR means completely redesigning old, slow or inefficient
processes.
It is not about making small improvement – it is about big changes.
Aim: Achieve Dramatic improvements in
o Cost
o Speed
o Quality
o Customer Satisfaction
10.2 WHY BPR IS NEEDED
Businesses face:
High competition must work faster.
High customer expectations want quick delivery.
Old paper-based systems too slow.
Technological changes digitalization.
High operational cost need efficiency.
So BPR replaces outdated processes with modern, fast, digital processes.
10.3 FEATURES OF BPR
1. RADICAL REDESIGN Big changes, not small adjustments.
2. PROCESS-FOCUSED Looks at full process (end-to-end), not single
department.
3. CUSTOMER-DRIVEN Looks at customer need first.
4. TECHNOLOGICAL-BASED Uses IT, automation, digitization.
5. CROSS-FUNCTIONAL Breaks silos between departments.
6. TIME AND COST REDUCTION Main objective.
7. HIGH IMPACT Achieves 50-70% improvement.
10.4 BPR PROCESS (STEP-BY-STEP DEEP EXPLANATION)
STEP 1: IDENTIFY KEY PROCESSES
Which processes affect performance the most?
Example:-- Order processing, billing, Customer complaint handling.
STEP 2: MAP CURRENT PROCESS (AS-IS)
Draw flowchart
Identify how work is done today
Find slow and unnecessary steps
, STEP 3: ANALYZE PROBLEMS
Where are delays?
Where are mistakes?
Where is cost high?
STEP 4: DESIGN THE NEW PROCESS (TO-BE)
Use Technology
Reduce steps
Do parallel tasks
Reduce approvals
Remove waste activities
STEP 5: IMPLEMENT
New software
New workflow
Train staff
STEP 6: EVALUATE AND IMPROVE
Measure results
Remove issues
Continuous updating
10.5 REAL-LIFE EXAMPLE OF BPR
Example:-- Bank Loan Processing
Before BPR:
Many forms
Many approvals
File moves between departments
15-20 days for loan approval
After BPR:
Online application
Automated credit score
E-KYC + e-sign
Parallel verification
Loan approval in 1-2 days
10.6 BENEFITS OF BPR
Faster operations
Lower costs
Fewer errors
Better customer satisfaction
More efficient employees
Better use of technology
10.7 LIMITATIONS OF BPR
