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APCO TELECOMMUNICATOR TEST 2026 100%
PASS ASSURED EXAMINATION SOLUTIONS
The term PSAP stands for Public Safety Access
Point - correct answer- False, Public Safety
Answering Point
Professionalism is defined by who you are,
what you do, and how others perceive you -
correct answer- True
Ethics involves an individuals personal,
professional, and organizational rules of
conduct - correct answer- True
The three primary fields of public safety
communications are law enforcement, fire
service, and emergency management - correct
answer- False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
The term vital services defines the primary
functions or tasks of public safety
communications systems - correct answer- True
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Telephone books, maps, and cross reference
directories are examples of PSAP informational
resources - correct answer- True
A policy is a guide to action and a procedure
is a guide to thinking - correct answer-
False, A policy is a guide to thinking and a
procedure is a guide to action
All non verbal communication requires face to
face communication - correct answer- False
A question that can't be answered yes or no is
an open ended question - correct answer- True
Restating a speakers main points in your own
words is applying the active listening
technique - correct answer- False
Repeating in a short declarative statement the
emotions or feelings the speaker is
communicating is applying the active listening
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technique of paraphrasing - correct answer-
False
An observation is based on assumptions and an
inference is based on facts. - correct answer-
False, An observation is based on facts and an
inference is based on assumptions
Good customer service means treating callers
with dilligence, consideration, and respect -
correct answer- True
Emergency calls only come in on emergency
lines - correct answer- False
Giving legal advice and/or personal opinions
is part of a telecommunicators job - correct
answer- False
It's okay for a telecommunicator to rely on
memory during info gathering - correct answer-
False
APCO TELECOMMUNICATOR TEST 2026 100%
PASS ASSURED EXAMINATION SOLUTIONS
The term PSAP stands for Public Safety Access
Point - correct answer- False, Public Safety
Answering Point
Professionalism is defined by who you are,
what you do, and how others perceive you -
correct answer- True
Ethics involves an individuals personal,
professional, and organizational rules of
conduct - correct answer- True
The three primary fields of public safety
communications are law enforcement, fire
service, and emergency management - correct
answer- False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
The term vital services defines the primary
functions or tasks of public safety
communications systems - correct answer- True
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Telephone books, maps, and cross reference
directories are examples of PSAP informational
resources - correct answer- True
A policy is a guide to action and a procedure
is a guide to thinking - correct answer-
False, A policy is a guide to thinking and a
procedure is a guide to action
All non verbal communication requires face to
face communication - correct answer- False
A question that can't be answered yes or no is
an open ended question - correct answer- True
Restating a speakers main points in your own
words is applying the active listening
technique - correct answer- False
Repeating in a short declarative statement the
emotions or feelings the speaker is
communicating is applying the active listening
, 3 | Page
technique of paraphrasing - correct answer-
False
An observation is based on assumptions and an
inference is based on facts. - correct answer-
False, An observation is based on facts and an
inference is based on assumptions
Good customer service means treating callers
with dilligence, consideration, and respect -
correct answer- True
Emergency calls only come in on emergency
lines - correct answer- False
Giving legal advice and/or personal opinions
is part of a telecommunicators job - correct
answer- False
It's okay for a telecommunicator to rely on
memory during info gathering - correct answer-
False
