Introduction to operations
management
What are the three major functional areas or basic functions of a business? -
ANswer✅✅marketing, finance, and operations
What is operations management? -ANswer✅✅management of systems and processes
that create goods or services
What is a process? -ANswer✅✅one or more actions that transform various inputs into
desired outputs
What is a system? -ANswer✅✅set of inter-related parts that must work together to be
successful
What is a transformation process? -ANswer✅✅process that converts inputs into
outputs
What does the term value added mean? -ANswer✅✅its the difference between inputs
and outputs of a process
What is a supply chain? -ANswer✅✅the sequence of activities and enterprises
involved in producing or delivering a service
What are the two key areas of decision making for an operations manager? -
ANswer✅✅system design, system operations
Of the two areas of decision making, which is strategic, and which is tactical? -
ANswer✅✅system design is strategic, and systems operations are tactical
How did the nature of operations and their management change in the industrial
revolution? -ANswer✅✅movement from craft production by artisans to machine
production in factories
How did the nature of operations and their management change with scientific
management -ANswer✅✅first widespread use of mass production
How did the nature of operations and their management change in the human relations
movement? -ANswer✅✅emphasized importance of people in design process for work
and jobs
, How did the nature of operations and their management change with management
science -ANswer✅✅first widespread use of quantitative methods and decision models
for managing operations
How did the nature of operations and their management change with influence of
Japanese manufacturers -ANswer✅✅development of new management practices
aimed at improving both productivity and quality
During what stage in the evolution of operations management were following key
concepts first developed? Machine Production -ANswer✅✅late 18th, early 19th century
During what stage in the evolution of operations management were following key
concepts first developed? Division of labor? -ANswer✅✅1776
During what stage in the evolution of operations management were following key
concepts first developed? Interchangeable parts -ANswer✅✅1972
During what stage in the evolution of operations management were following key
concepts first developed? Mass production -ANswer✅✅late 19th, early 20th century
What are the seven key questions in operations management decision-making? -
ANswer✅✅what resources are needed, when are resources needed, how will
resources be allocated, where will work be done, how will work be done, who will do the
work, when must work be done
What are the 7 key aspects of operations management decision-making? -
ANswer✅✅models, quantitative methods, performance metrics, trade off analysis,
degree of customization, systems approach, establishing priorities
What are the three major functional areas or basic functions of a business? -
ANswer✅✅marketing, finance, and operations
What is operations management? -ANswer✅✅management of systems and processes
that create goods or services
What is a process? -ANswer✅✅one or more actions that transform various inputs into
desired outputs
What is a system? -ANswer✅✅set of inter-related parts that must work together to be
successful
management
What are the three major functional areas or basic functions of a business? -
ANswer✅✅marketing, finance, and operations
What is operations management? -ANswer✅✅management of systems and processes
that create goods or services
What is a process? -ANswer✅✅one or more actions that transform various inputs into
desired outputs
What is a system? -ANswer✅✅set of inter-related parts that must work together to be
successful
What is a transformation process? -ANswer✅✅process that converts inputs into
outputs
What does the term value added mean? -ANswer✅✅its the difference between inputs
and outputs of a process
What is a supply chain? -ANswer✅✅the sequence of activities and enterprises
involved in producing or delivering a service
What are the two key areas of decision making for an operations manager? -
ANswer✅✅system design, system operations
Of the two areas of decision making, which is strategic, and which is tactical? -
ANswer✅✅system design is strategic, and systems operations are tactical
How did the nature of operations and their management change in the industrial
revolution? -ANswer✅✅movement from craft production by artisans to machine
production in factories
How did the nature of operations and their management change with scientific
management -ANswer✅✅first widespread use of mass production
How did the nature of operations and their management change in the human relations
movement? -ANswer✅✅emphasized importance of people in design process for work
and jobs
, How did the nature of operations and their management change with management
science -ANswer✅✅first widespread use of quantitative methods and decision models
for managing operations
How did the nature of operations and their management change with influence of
Japanese manufacturers -ANswer✅✅development of new management practices
aimed at improving both productivity and quality
During what stage in the evolution of operations management were following key
concepts first developed? Machine Production -ANswer✅✅late 18th, early 19th century
During what stage in the evolution of operations management were following key
concepts first developed? Division of labor? -ANswer✅✅1776
During what stage in the evolution of operations management were following key
concepts first developed? Interchangeable parts -ANswer✅✅1972
During what stage in the evolution of operations management were following key
concepts first developed? Mass production -ANswer✅✅late 19th, early 20th century
What are the seven key questions in operations management decision-making? -
ANswer✅✅what resources are needed, when are resources needed, how will
resources be allocated, where will work be done, how will work be done, who will do the
work, when must work be done
What are the 7 key aspects of operations management decision-making? -
ANswer✅✅models, quantitative methods, performance metrics, trade off analysis,
degree of customization, systems approach, establishing priorities
What are the three major functional areas or basic functions of a business? -
ANswer✅✅marketing, finance, and operations
What is operations management? -ANswer✅✅management of systems and processes
that create goods or services
What is a process? -ANswer✅✅one or more actions that transform various inputs into
desired outputs
What is a system? -ANswer✅✅set of inter-related parts that must work together to be
successful
