3/9/26, 8:09
AM
CSA EXAM WITH COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS)/GRADE A+ ASSURED
NO.1 Which would NOT appear in the B
History section of the Application
Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms
NO.2 What module in the Service B
Catalog application does an
Administrator access to begin
creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items
NO.3 Which term refers to B
application menus and modules
which you may want to access
quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
NO.4 Which term best describes D
something that is created, has
worked performed upon it, and is
eventually moved to a state of
closed?
A. report
B. workflow
C. event
D. task
NO.5 Which of the following are a type Answer: A C D F
of client scripts supported in
ServiceNow? (Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
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AM
F. onChange
G. onSave
NO.6 What is a formatter? Select one B
of the following.
A. A formatter allows you to
configure applications on your
instance
B. A formatter allows you
to populate fields
automatically
C. A formatter is a set of conditions
applied to a table to help find
and work with data
NO.7 Which one of the following A
statements describes the contents
of the Configuration Management
Database (CMDB)?
A. The CMDB contains data
about tangible and intangible
business assets
B. The CMDB contains the
Business Rules that direct the
intangible, configurable assets
used by a company
C. The CMDB archives all Service
Management PaaS equipment
metadata and usage statistics
D.The CMDB contains ITIL process
data pertaining to configuration
items
NO.8 Which one of the following C
statements describes the purpose
of a Service Catalog workflow?
A. A Service Catalog workflow
generates three basic
components: item variable types,
tasks, and approvals
B. Although a Service Catalog
workflow cannot send
notifications, the workflow drives
complex fulfillment processes
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AM
C. A Service Catalog workflow is used
to drive complex fulfillment
processes and sends notifications to
defined users or groups
D.A Service Catalog workflow
generates three basic
components: item variable types,
tasks, and
notifications
NO.9 Which of the following statement C
describes the purpose of an Order
Guide?
A. Order Guides restrict the number
of items in an order to only one
item per request
B. Order Guide provide a list
of guidelines for
Administrators on how to set
up item variables
C. Order Guide provide the ability
to order multiple, related items
as one request
D. Order Guides take the user
directly to the checkout without
prompting for information
NO.10 Which type of interface C
enables you to display multiple
performance analytics, reporting and
other widgets on a single screen?
A. Form
B. List
C. Dashboard
D.Timeline
NO.11 What is a Dictionary Override? D
A. A Dictionary Override is an
incoming customer update in an
Update Set which applies to the
same objects as a newer local
customer update
B. A Dictionary Override is a task
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flash-cards/
AM
CSA EXAM WITH COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS)/GRADE A+ ASSURED
NO.1 Which would NOT appear in the B
History section of the Application
Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms
NO.2 What module in the Service B
Catalog application does an
Administrator access to begin
creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items
NO.3 Which term refers to B
application menus and modules
which you may want to access
quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
NO.4 Which term best describes D
something that is created, has
worked performed upon it, and is
eventually moved to a state of
closed?
A. report
B. workflow
C. event
D. task
NO.5 Which of the following are a type Answer: A C D F
of client scripts supported in
ServiceNow? (Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
https://quizlet.com/556791543/csa-exam- 1/23
flash-cards/
,3/9/26, 8:09
AM
F. onChange
G. onSave
NO.6 What is a formatter? Select one B
of the following.
A. A formatter allows you to
configure applications on your
instance
B. A formatter allows you
to populate fields
automatically
C. A formatter is a set of conditions
applied to a table to help find
and work with data
NO.7 Which one of the following A
statements describes the contents
of the Configuration Management
Database (CMDB)?
A. The CMDB contains data
about tangible and intangible
business assets
B. The CMDB contains the
Business Rules that direct the
intangible, configurable assets
used by a company
C. The CMDB archives all Service
Management PaaS equipment
metadata and usage statistics
D.The CMDB contains ITIL process
data pertaining to configuration
items
NO.8 Which one of the following C
statements describes the purpose
of a Service Catalog workflow?
A. A Service Catalog workflow
generates three basic
components: item variable types,
tasks, and approvals
B. Although a Service Catalog
workflow cannot send
notifications, the workflow drives
complex fulfillment processes
https://quizlet.com/556791543/csa-exam- 2/23
flash-cards/
, 3/9/26, 8:09
AM
C. A Service Catalog workflow is used
to drive complex fulfillment
processes and sends notifications to
defined users or groups
D.A Service Catalog workflow
generates three basic
components: item variable types,
tasks, and
notifications
NO.9 Which of the following statement C
describes the purpose of an Order
Guide?
A. Order Guides restrict the number
of items in an order to only one
item per request
B. Order Guide provide a list
of guidelines for
Administrators on how to set
up item variables
C. Order Guide provide the ability
to order multiple, related items
as one request
D. Order Guides take the user
directly to the checkout without
prompting for information
NO.10 Which type of interface C
enables you to display multiple
performance analytics, reporting and
other widgets on a single screen?
A. Form
B. List
C. Dashboard
D.Timeline
NO.11 What is a Dictionary Override? D
A. A Dictionary Override is an
incoming customer update in an
Update Set which applies to the
same objects as a newer local
customer update
B. A Dictionary Override is a task
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