STATE FARM INDEPENDENT AUTO EXAM
(QUESTIONS AND ANSWERS 2026 QUICK
REVISION) ALL GRADED A+.
Select Service Program - CORRECT ANSWER (S) -In some market areas, repairers
have been selected to participate in State Farm's Select Service Program. The
program is designed to enhance claim service, increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate
vehicle damage
Paintless Dent repair - CORRECT ANSWER (S) -Paintless Dent Repair (PDR) is an
industry recognized repair process that involves the removal of hail dents or other
types of damage from metal exterior surface panels without disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools
to apply
,pressure to the backside of the panel to remove surface imperfections. Other
techniques may be used to repair damage from the topside of the panel,
depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area. The PDR
process is often used to repair hail damage or other similar dents that occur when
an outer panel strikes (or is struck by) an object that has not compromised the
finish of the panel. Since the outer finish of the panel has not been disturbed, it
eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost effective
manner.
Determining Repair Costs - CORRECT ANSWER (S) -The prices we pay for most
repair operations will be determined from printed or electronic
, collision estimating guides and repair facility survey results. However, it is not
possible to
determine the cost of every repair operation from these sources. For example,
when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local market
to repair the vehicle in a quality manner.
Estimats are based on - CORRECT ANSWER (S) -Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged
by a majority of the repair market in a given area.
Contracts with repairers - CORRECT ANSWER (S) -We do not enter into contracts
with repairers on individual repair jobs on a fixed or "contract" repair job basis.
We pay for the estimated cost of repair based on physical damage caused as a
result of the loss.
(QUESTIONS AND ANSWERS 2026 QUICK
REVISION) ALL GRADED A+.
Select Service Program - CORRECT ANSWER (S) -In some market areas, repairers
have been selected to participate in State Farm's Select Service Program. The
program is designed to enhance claim service, increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate
vehicle damage
Paintless Dent repair - CORRECT ANSWER (S) -Paintless Dent Repair (PDR) is an
industry recognized repair process that involves the removal of hail dents or other
types of damage from metal exterior surface panels without disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools
to apply
,pressure to the backside of the panel to remove surface imperfections. Other
techniques may be used to repair damage from the topside of the panel,
depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area. The PDR
process is often used to repair hail damage or other similar dents that occur when
an outer panel strikes (or is struck by) an object that has not compromised the
finish of the panel. Since the outer finish of the panel has not been disturbed, it
eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost effective
manner.
Determining Repair Costs - CORRECT ANSWER (S) -The prices we pay for most
repair operations will be determined from printed or electronic
, collision estimating guides and repair facility survey results. However, it is not
possible to
determine the cost of every repair operation from these sources. For example,
when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local market
to repair the vehicle in a quality manner.
Estimats are based on - CORRECT ANSWER (S) -Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged
by a majority of the repair market in a given area.
Contracts with repairers - CORRECT ANSWER (S) -We do not enter into contracts
with repairers on individual repair jobs on a fixed or "contract" repair job basis.
We pay for the estimated cost of repair based on physical damage caused as a
result of the loss.
