SOUTHWEST AIRLINES PROFESSIONAL
COMMUNICATIONS CERTIFICATION VERIFIED
EXAM 2026 WITH ANSWERS
Which of the following is NOT a resource to use when you do
not understand the main idea of a reading assignment? -
answer -Spark Notes
Which of the following is described as the most important way
to solidify understanding of a concept according to the
presentation? - answer -Usage
Which of the following is NOT a question to ask when using
context to determine the meaning of an unfamiliar word? -
answer -Are there any drawings in the text which provide
illustrations for the word?
Which of the following is a true statement describing concept
mapping? - answer -It illustrates visual relationships between
terms
Which of the following is NOT a true statement? - answer -
Standardized tests only test low-frequency, difficult words
,In the word "inconceivable," which of the following is the root
word? - answer -Conceive
Which of the following describes circumlocution? - answer -To
describe a single word by using multiple words which convey
the same idea
Which of the following is NOT a way to learn vocabulary terms?
- answer -Googling
Which of the following is NOT a strategy for learning unfamiliar
words according to the presentation? - answer -Using
standardized tests
Which of the following is NOT a way to ensure you are taking
effective notes? - answer -Writing notes after the event to
ensure you pay attention during the lecture
Which type of listening should be used when listening to a
poem? - answer -Appreciative
,A _________ presentation should be used to sell a product. -
answer -Persuasive
In professional communication a ________ is best for a short
message. - answer -Memo
Which term is not part of the four Ps of marketing? - answer -
Publication
All of the following are fields of external communication except:
- answer -Interviews
_________ listening can also be called pseudo listening. -
answer -False
All of the following are parts of a report except: - answer -
introduction
, James recently learned he was not promoted because the
company wanted a younger person to lead the group. This is
an example of ________ discrimination. - answer -Age
In _______, the United States passed legislation prohibiting
employers to discriminate against a person based on the
grounds of race, religion, gender or ethnicity. - answer -1964
All of the following are skills of public relations except: - answer
-Selling
Which of the following are the two types of listening? - answer -
Active and passive
Stephen and Joe are eating lunch together in the cafeteria. Joe
asked Stephen how he did on his algebra test. Stephen
answering Joe's question is an example of which of the
following? - answer -Feedback
Chris and Susan are discussing their plans for the football
game tomorrow night over the telephone. Which of the
following would the telephone be considered in the scenario? -
answer -Channel
COMMUNICATIONS CERTIFICATION VERIFIED
EXAM 2026 WITH ANSWERS
Which of the following is NOT a resource to use when you do
not understand the main idea of a reading assignment? -
answer -Spark Notes
Which of the following is described as the most important way
to solidify understanding of a concept according to the
presentation? - answer -Usage
Which of the following is NOT a question to ask when using
context to determine the meaning of an unfamiliar word? -
answer -Are there any drawings in the text which provide
illustrations for the word?
Which of the following is a true statement describing concept
mapping? - answer -It illustrates visual relationships between
terms
Which of the following is NOT a true statement? - answer -
Standardized tests only test low-frequency, difficult words
,In the word "inconceivable," which of the following is the root
word? - answer -Conceive
Which of the following describes circumlocution? - answer -To
describe a single word by using multiple words which convey
the same idea
Which of the following is NOT a way to learn vocabulary terms?
- answer -Googling
Which of the following is NOT a strategy for learning unfamiliar
words according to the presentation? - answer -Using
standardized tests
Which of the following is NOT a way to ensure you are taking
effective notes? - answer -Writing notes after the event to
ensure you pay attention during the lecture
Which type of listening should be used when listening to a
poem? - answer -Appreciative
,A _________ presentation should be used to sell a product. -
answer -Persuasive
In professional communication a ________ is best for a short
message. - answer -Memo
Which term is not part of the four Ps of marketing? - answer -
Publication
All of the following are fields of external communication except:
- answer -Interviews
_________ listening can also be called pseudo listening. -
answer -False
All of the following are parts of a report except: - answer -
introduction
, James recently learned he was not promoted because the
company wanted a younger person to lead the group. This is
an example of ________ discrimination. - answer -Age
In _______, the United States passed legislation prohibiting
employers to discriminate against a person based on the
grounds of race, religion, gender or ethnicity. - answer -1964
All of the following are skills of public relations except: - answer
-Selling
Which of the following are the two types of listening? - answer -
Active and passive
Stephen and Joe are eating lunch together in the cafeteria. Joe
asked Stephen how he did on his algebra test. Stephen
answering Joe's question is an example of which of the
following? - answer -Feedback
Chris and Susan are discussing their plans for the football
game tomorrow night over the telephone. Which of the
following would the telephone be considered in the scenario? -
answer -Channel
