MNO3703 ASSIGNMENT 1
DUE DATE: 3 May 2021
UNIQUE NUMBER: 846115
Assignment 01 for MNO3703 comprises of:
20 multiple-choice questions, which cover topic 1 (study units 1 to 3), topic 2 (study units 4 to 6)
and topic 3 (study units 7 to 9).
, Answer all the following questions. Please select only one of the options 1, 2, 3, 4 or 5. Each correct
answer is allocated one mark. No negative marking is applied.
1) The pace of technological change has quickened to lightning speed. How has this impacted on
customers and competition? (chapter 1)
1. Customers are more tolerant, and competition are more diligent.
2. Customers have become more demanding and competition has become more intense and
sophisticated. Page 3
3. Customers are more vulnerable, and competition has become more relaxed.
4. Customers prefer more standard products with more loyalty than supporting the competition.
5. Customers are more focused on costs while the competition prefer higher quality for survival.
2) Which one of the following statements is a reference to conformance to design? (chapter 1)
1. Facilitates communication and shares best-practice information.
2. Conformance to design Is a process of transformation and a set of inputs into outputs to satisfy
customers needs and expectations.
3. Provides adequate communication and information for decision-making.
4. What the customer receives should conform to the design. Page 10
5. Ensures all specifications are adhered to when the product is produced.
3) What is the key to a total quality performance in eradicating the demanding nuisance/ idiot view
of customers? (chapter 1)
1. Better design and development processes
2. Customer focus and quality planning.
3. Better implementation and control processes internally.
4. Excellent communication between customers and suppliers. Page 14
5. Improved supplier interaction with research and development.
4) Which one of the following relate to the major features of the total quality management model?
(chapter 1)
1 Teams, systems, tools, communication, culture, commitment, process customer and supplier. Page 24
2 Facilitate communication and sharing of best-practice information.
3 Understanding, managing performance, guiding, planning, policies and procedures
4 Help improve employee motivation.
5 Develop new knowledge and skill in an organisation.
DUE DATE: 3 May 2021
UNIQUE NUMBER: 846115
Assignment 01 for MNO3703 comprises of:
20 multiple-choice questions, which cover topic 1 (study units 1 to 3), topic 2 (study units 4 to 6)
and topic 3 (study units 7 to 9).
, Answer all the following questions. Please select only one of the options 1, 2, 3, 4 or 5. Each correct
answer is allocated one mark. No negative marking is applied.
1) The pace of technological change has quickened to lightning speed. How has this impacted on
customers and competition? (chapter 1)
1. Customers are more tolerant, and competition are more diligent.
2. Customers have become more demanding and competition has become more intense and
sophisticated. Page 3
3. Customers are more vulnerable, and competition has become more relaxed.
4. Customers prefer more standard products with more loyalty than supporting the competition.
5. Customers are more focused on costs while the competition prefer higher quality for survival.
2) Which one of the following statements is a reference to conformance to design? (chapter 1)
1. Facilitates communication and shares best-practice information.
2. Conformance to design Is a process of transformation and a set of inputs into outputs to satisfy
customers needs and expectations.
3. Provides adequate communication and information for decision-making.
4. What the customer receives should conform to the design. Page 10
5. Ensures all specifications are adhered to when the product is produced.
3) What is the key to a total quality performance in eradicating the demanding nuisance/ idiot view
of customers? (chapter 1)
1. Better design and development processes
2. Customer focus and quality planning.
3. Better implementation and control processes internally.
4. Excellent communication between customers and suppliers. Page 14
5. Improved supplier interaction with research and development.
4) Which one of the following relate to the major features of the total quality management model?
(chapter 1)
1 Teams, systems, tools, communication, culture, commitment, process customer and supplier. Page 24
2 Facilitate communication and sharing of best-practice information.
3 Understanding, managing performance, guiding, planning, policies and procedures
4 Help improve employee motivation.
5 Develop new knowledge and skill in an organisation.
