Automotive Heating and Air Conditioning, 9e (Halderman) yv yv yv yv yv yv
Chapter 1 Service Information, Work Orders, and Vehicle Identification
yv yv yv yv yv yv yv
1) What type of information is commonly included in the owner's manual that would be a benefit
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
to the service technician?
yv yv yv
A) Maintenance reminder light reset procedures yv yv yv yv
B) Tire pressure monitoring system reset procedures
yv yv yv yv yv
C) Maintenance items specifications yv yv
D) All of the above yv yv yv yv
Answer: D y v
Diff: 1 Page Ref: 2
yv yv yv
Objective: 1- y v
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
yv yv yv yv yv yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
an accident could cause faults due to hidden damage. Technician B says that some faults could
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
be related to a previous repair. Which technician is correct?
yv yv yv yv yv yv yv yv yv
A) Technician A only yv yv
B) Technician B only yv yv
C) Both technicians A and B yv yv yv yv
D) Neither technician A nor B yv yv yv yv yv
Answer: C y v
Diff: 2 Page Ref: 5
yv yv yv
Objective: 1- y v
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
yv yv yv yv yv yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
3) A campaign (recall) is mailed to the owner of a vehicle from the
yv . yv yv yv yv yv yv yv yv yv yv yv yv
A) vehicle manufacturer yv
B) local dealer yv
C) federal government yv
D) state or local government yv yv yv yv
Answer: A y v
Diff: 1 Page Ref: 3
yv yv yv
Objective: 1-3 Describe vehicle recalls and campaigns. y v y v yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
1
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
yv . yv yv yv yv yv yv yv
A) vehicle manufacturer yv
B) local dealer yv
C) federal government yv
D) state or local government
yv yv yv yv
Answer: A y v
Diff: 1yv Page Ref: 3 yv yv
Objective: 1-3 Describe vehicle recalls and campaigns.
y v y v yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
5) Four tenths of an hour is how many minutes?
yv yv yv yv yv yv yv yv
A) 14
B) 24
C) 34
D) 44
Answer: B y v y v
Diff: 1yv Page Ref: 5 yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
6) What should the service technician document on the work order?
yv yv yv yv yv yv yv yv yv
A) The results of any inspections and tests
yv yv yv yv yv yv
B) What was replaced or serviced
yv yv yv yv
C) The dimensions of the related component and comparison to factory specifications
yv yv yv yv yv yv yv yv yv yv
D) Any of the above
yv yv yv yv
Answer: D y v
Diff: 1yv Page Ref: 3-4 yv yv
Objective: 1-4 Discuss the importance of the work order.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
7) The labor rate for each operation is included on the work order and is added by the
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv .
A) service technician yv
B) service advisor yv
C) shop owner or designated warranty person
yv yv yv yv yv
D) Any of the above
yv yv yv yv
Answer: C y v
Diff: 1yv Page Ref: 5 yv yv
Objective: 1-4 Discuss the importance of the work order.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
2
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
,8) Which of the following are performed at no cost to the vehicle owner?
yv yv yv yv yv yv yv yv yv yv yv yv
A) TSBs
B) Campaigns (recalls) yv
C) Either A or B yv yv yv
D) Neither A nor B yv yv yv yv
Answer: B y v
Diff: 1 Page Ref: 3
yv yv yv
Objective: 1-3 Describe vehicle recalls and campaigns.
y v y v yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
9) The first character of the vehicle identification number is the country of origin. Where was the
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
vehicle built that has a "5" as the first character?
yv yv yv yv yv yv yv yv yv
A) United States yv
B) Canada
C) Mexico
D) Japan A yv
nswer: A y v
Diff: 1 Page Ref: 7
yv yv yv
Objective: 1- y v
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
yv yv yv yv yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
10) The VECI label includes all of these EXCEPT
yv . yv yv yv yv yv yv yv
A) engine identification yv
B) horsepower and torque rating of the engine yv yv yv yv yv yv
C) California emission standard yv yv
D) EPA emission standard yv yv yv
Answer: B y v
Diff: 1 Page Ref: 7
yv yv yv
Objective: 1- y v
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
yv yv yv yv yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
11) Aftermarket service information is available in what format? yv yv yv yv yv yv yv
A) Manuals
B) CDs or DVDs yv yv
C) Internet
D) All of these are possible source formats.
yv yv yv yv yv yv yv
Answer: D y v
Diff: 1 Page Ref: 2
yv yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
3
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
, 12) What does NOT need to be included on the work order?
yv yv yv yv yv yv yv yv yv yv
A) Vehicle description yv
B) Miles on the odometer yv yv yv
C) The brand of gasoline used
yv yv yv yv
D) The estimate of the repair
yv yv yv yv yv
Answer: C y v
Diff: 1 yv Page Ref: 3 yv yv
Objective: 1-4 Discuss the importance of the work order.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
13) Which type of manual or service information includes the flat rate time and the cost of parts?
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
A) Labor guides yv
B) Factory service manuals yv yv
C) Component location guides yv yv
D) Free Internet sites yv yv yv
Answer: A y v
Diff: 1 yv Page Ref: 5 yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
14) Technician A says that paper factory service manuals covered several years and models. Tec
yv yv yv yv yv yv yv yv yv yv yv yv yv
hnician B says that most aftermarket paper service manuals only covered one year and model veh
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
icle. Which technician is correct?
yv yv yv yv
A) Technician A only yv yv
B) Technician B only yv yv
C) Both technicians A and B
yv yv yv yv
D) Neither technician A nor B yv yv yv yv yv
Answer: D y v
Diff: 2 yv Page Ref: 2 yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
15) Where can a technician find diagnostic procedures to troubleshoot an electrical problem?
yv yv yv yv yv yv yv yv yv yv yv
A) Service manual yv
B) Owners manual yv
C) Lubrication guide yv
D) None of these yv yv yv
Answer: A y v
Diff: 1 yvPage Ref: 2 yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
4
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
Chapter 1 Service Information, Work Orders, and Vehicle Identification
yv yv yv yv yv yv yv
1) What type of information is commonly included in the owner's manual that would be a benefit
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
to the service technician?
yv yv yv
A) Maintenance reminder light reset procedures yv yv yv yv
B) Tire pressure monitoring system reset procedures
yv yv yv yv yv
C) Maintenance items specifications yv yv
D) All of the above yv yv yv yv
Answer: D y v
Diff: 1 Page Ref: 2
yv yv yv
Objective: 1- y v
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
yv yv yv yv yv yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
an accident could cause faults due to hidden damage. Technician B says that some faults could
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
be related to a previous repair. Which technician is correct?
yv yv yv yv yv yv yv yv yv
A) Technician A only yv yv
B) Technician B only yv yv
C) Both technicians A and B yv yv yv yv
D) Neither technician A nor B yv yv yv yv yv
Answer: C y v
Diff: 2 Page Ref: 5
yv yv yv
Objective: 1- y v
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
yv yv yv yv yv yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
3) A campaign (recall) is mailed to the owner of a vehicle from the
yv . yv yv yv yv yv yv yv yv yv yv yv yv
A) vehicle manufacturer yv
B) local dealer yv
C) federal government yv
D) state or local government yv yv yv yv
Answer: A y v
Diff: 1 Page Ref: 3
yv yv yv
Objective: 1-3 Describe vehicle recalls and campaigns. y v y v yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
1
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
yv . yv yv yv yv yv yv yv
A) vehicle manufacturer yv
B) local dealer yv
C) federal government yv
D) state or local government
yv yv yv yv
Answer: A y v
Diff: 1yv Page Ref: 3 yv yv
Objective: 1-3 Describe vehicle recalls and campaigns.
y v y v yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
5) Four tenths of an hour is how many minutes?
yv yv yv yv yv yv yv yv
A) 14
B) 24
C) 34
D) 44
Answer: B y v y v
Diff: 1yv Page Ref: 5 yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
6) What should the service technician document on the work order?
yv yv yv yv yv yv yv yv yv
A) The results of any inspections and tests
yv yv yv yv yv yv
B) What was replaced or serviced
yv yv yv yv
C) The dimensions of the related component and comparison to factory specifications
yv yv yv yv yv yv yv yv yv yv
D) Any of the above
yv yv yv yv
Answer: D y v
Diff: 1yv Page Ref: 3-4 yv yv
Objective: 1-4 Discuss the importance of the work order.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
7) The labor rate for each operation is included on the work order and is added by the
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv .
A) service technician yv
B) service advisor yv
C) shop owner or designated warranty person
yv yv yv yv yv
D) Any of the above
yv yv yv yv
Answer: C y v
Diff: 1yv Page Ref: 5 yv yv
Objective: 1-4 Discuss the importance of the work order.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
2
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
,8) Which of the following are performed at no cost to the vehicle owner?
yv yv yv yv yv yv yv yv yv yv yv yv
A) TSBs
B) Campaigns (recalls) yv
C) Either A or B yv yv yv
D) Neither A nor B yv yv yv yv
Answer: B y v
Diff: 1 Page Ref: 3
yv yv yv
Objective: 1-3 Describe vehicle recalls and campaigns.
y v y v yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
9) The first character of the vehicle identification number is the country of origin. Where was the
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
vehicle built that has a "5" as the first character?
yv yv yv yv yv yv yv yv yv
A) United States yv
B) Canada
C) Mexico
D) Japan A yv
nswer: A y v
Diff: 1 Page Ref: 7
yv yv yv
Objective: 1- y v
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
yv yv yv yv yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
10) The VECI label includes all of these EXCEPT
yv . yv yv yv yv yv yv yv
A) engine identification yv
B) horsepower and torque rating of the engine yv yv yv yv yv yv
C) California emission standard yv yv
D) EPA emission standard yv yv yv
Answer: B y v
Diff: 1 Page Ref: 7
yv yv yv
Objective: 1- y v
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
yv yv yv yv yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: Yes
yv y v
11) Aftermarket service information is available in what format? yv yv yv yv yv yv yv
A) Manuals
B) CDs or DVDs yv yv
C) Internet
D) All of these are possible source formats.
yv yv yv yv yv yv yv
Answer: D y v
Diff: 1 Page Ref: 2
yv yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
3
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
, 12) What does NOT need to be included on the work order?
yv yv yv yv yv yv yv yv yv yv
A) Vehicle description yv
B) Miles on the odometer yv yv yv
C) The brand of gasoline used
yv yv yv yv
D) The estimate of the repair
yv yv yv yv yv
Answer: C y v
Diff: 1 yv Page Ref: 3 yv yv
Objective: 1-4 Discuss the importance of the work order.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
13) Which type of manual or service information includes the flat rate time and the cost of parts?
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
A) Labor guides yv
B) Factory service manuals yv yv
C) Component location guides yv yv
D) Free Internet sites yv yv yv
Answer: A y v
Diff: 1 yv Page Ref: 5 yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
14) Technician A says that paper factory service manuals covered several years and models. Tec
yv yv yv yv yv yv yv yv yv yv yv yv yv
hnician B says that most aftermarket paper service manuals only covered one year and model veh
yv yv yv yv yv yv yv yv yv yv yv yv yv yv yv
icle. Which technician is correct?
yv yv yv yv
A) Technician A only yv yv
B) Technician B only yv yv
C) Both technicians A and B
yv yv yv yv
D) Neither technician A nor B yv yv yv yv yv
Answer: D y v
Diff: 2 yv Page Ref: 2 yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
15) Where can a technician find diagnostic procedures to troubleshoot an electrical problem?
yv yv yv yv yv yv yv yv yv yv yv
A) Service manual yv
B) Owners manual yv
C) Lubrication guide yv
D) None of these yv yv yv
Answer: A y v
Diff: 1 yvPage Ref: 2 yv yv
Objective: 1-2 Explain the different types of service information.
y v y v yv yv yv yv yv yv yv
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chap
y v yv yv yv yv yv yv yv yv yv yv yv
ter Quiz: No
yv y v
4
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
