TEST BANK
HUMAN RESOURCES IN HEALTHCARE
MANAGING FOR SUCCESS
5TH EDITION
CHAPTER 1: STRATEGIC HUMAN RESOURCES MANAGEMENT
1. Why should healthcare organizations be concerned about integrating business
strategies and HR?
a. To better align the business strategies with each other
b. To determine which HR functions should be done in-house and which should
be outsourced
*c. To enhance organizational outcomes
d. To ensure the organization is included in various lists of “best places to work”
2. Which of the following is an HR metric?
a. Market share
*b. Cost per hire
c. Profitability
d. Competitive advantage
3. The number of HR staff members in most organizations
a. continues to increase.
b. is remaining the same.
c. cannot be determined.
*d. continues to decline.
4. Which of the following is NOT part of a balanced scorecard?
a. Short-term and long-term objectives
, b. Internal and external performance perspective
c. Financial and nonfinancial metrics
*d. Measures of the internal and external environments
5. Competitive advantage in the workforce is challenging to achieve because
a. it is enduring and difficult for competitors to duplicate.
b. it requires alignment of all HR systems.
*c. it takes time to do so.
d. HR practices’ impact on it is not clear.
6. Human resources management includes
a. financial management.
b. strategic management.
c. marketing.
*d. informal management of employees by all administrators.
7. Effective HR practices for healthcare organizations do NOT include
a. development of strategies to enhance employee work–life balance.
b. recognition of employees with monetary and nonmonetary rewards.
*c. elevation of status distinctions and barriers.
d. creation of a positive work environment.
8. Which of the following strategies constitutes the HR strategy?
a. Compensation, planning, and staffing strategies
b. Compensation, staffing, and marketing strategies
c. Staffing, incremental, and compensation strategies
*d. Staffing, developmental, and compensation strategies
9. The HR scorecard is
, a. a measurement instrument and control system that looks at a mix of quantitative
and qualitative factors to evaluate organizational performance.
b. HR’s role as a strategic partner.
*c. a modified version of the balanced scorecard.
d. a lagging indicator of organizational performance.
10. High-performing healthcare organizations share all of the following characteristics
except
a. agile and open culture.
b. consistent and effective communication.
c. employee selection based on fit.
*d. central focus on hierarchical organizational structure.
12. Which of the following is an outdated HR practice?
a. Hiring decisions made by teams
*b. Uniform appraisal procedures
c. Performance-based pay
d. Employee responsible for career development
13. Investments in predictive HR analytics can help the organization
a. develop competitive advantage.
b. inform strategic HR decisions.
c. identify possible causal factors for HR performance indicators.
*d. all of the above
14. Which of the following is NOT a persistent basic HR challenge?
a. Managing employee stress and burnout
*b. Complying with federal, state, and local laws and regulations
c. Creating a culture of equity and trust
d. Developing the next generation of leaders
HUMAN RESOURCES IN HEALTHCARE
MANAGING FOR SUCCESS
5TH EDITION
CHAPTER 1: STRATEGIC HUMAN RESOURCES MANAGEMENT
1. Why should healthcare organizations be concerned about integrating business
strategies and HR?
a. To better align the business strategies with each other
b. To determine which HR functions should be done in-house and which should
be outsourced
*c. To enhance organizational outcomes
d. To ensure the organization is included in various lists of “best places to work”
2. Which of the following is an HR metric?
a. Market share
*b. Cost per hire
c. Profitability
d. Competitive advantage
3. The number of HR staff members in most organizations
a. continues to increase.
b. is remaining the same.
c. cannot be determined.
*d. continues to decline.
4. Which of the following is NOT part of a balanced scorecard?
a. Short-term and long-term objectives
, b. Internal and external performance perspective
c. Financial and nonfinancial metrics
*d. Measures of the internal and external environments
5. Competitive advantage in the workforce is challenging to achieve because
a. it is enduring and difficult for competitors to duplicate.
b. it requires alignment of all HR systems.
*c. it takes time to do so.
d. HR practices’ impact on it is not clear.
6. Human resources management includes
a. financial management.
b. strategic management.
c. marketing.
*d. informal management of employees by all administrators.
7. Effective HR practices for healthcare organizations do NOT include
a. development of strategies to enhance employee work–life balance.
b. recognition of employees with monetary and nonmonetary rewards.
*c. elevation of status distinctions and barriers.
d. creation of a positive work environment.
8. Which of the following strategies constitutes the HR strategy?
a. Compensation, planning, and staffing strategies
b. Compensation, staffing, and marketing strategies
c. Staffing, incremental, and compensation strategies
*d. Staffing, developmental, and compensation strategies
9. The HR scorecard is
, a. a measurement instrument and control system that looks at a mix of quantitative
and qualitative factors to evaluate organizational performance.
b. HR’s role as a strategic partner.
*c. a modified version of the balanced scorecard.
d. a lagging indicator of organizational performance.
10. High-performing healthcare organizations share all of the following characteristics
except
a. agile and open culture.
b. consistent and effective communication.
c. employee selection based on fit.
*d. central focus on hierarchical organizational structure.
12. Which of the following is an outdated HR practice?
a. Hiring decisions made by teams
*b. Uniform appraisal procedures
c. Performance-based pay
d. Employee responsible for career development
13. Investments in predictive HR analytics can help the organization
a. develop competitive advantage.
b. inform strategic HR decisions.
c. identify possible causal factors for HR performance indicators.
*d. all of the above
14. Which of the following is NOT a persistent basic HR challenge?
a. Managing employee stress and burnout
*b. Complying with federal, state, and local laws and regulations
c. Creating a culture of equity and trust
d. Developing the next generation of leaders
