1 for specific request mail
CQPA Practice Exam 1 Questions and Correct
Answers | Latest Update
Shewhart Ans: 1930s developed methods for statistical analysis and
control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study
act
Deming Ans: 1950s taught methods to Japanese engineers and
executives; origin of TQM;
Assignment Expert
14 Points, cooperation, theory of profound knowledge
Guru01 - Stuvia
Juran Ans: 1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM--
quality trilogy: quality planning, quality improvement, quality control;
2026
QP activity of (1) establishing quality goals and (2) developing the
©
products and process required *planning without goals is NOT possible
Feigenbaum Ans: 1950s book total quality control forerunner for the
present understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a
proposed course of action in doing work to accomplish certain
objectives"
Crosby Ans: promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 Ans: QP: part of quality management focused
on setting quality objectives and specifying necessary operational
processes and related resources to fulfill the quality objectives
, 2 for specific request mail
purpose of quality planning Ans: identify actions that can increase
effectiveness and efficiency of activities and processes
approaches of quality planning Ans: Strategic-- long term
operational -- tactic
implementation-- short term (operational)
summary of quality planning Ans: road map or guide to meeting
customer expectations
clear identification of customer requirements
Assignment Expert
commitment of planning team members
Guru01 - Stuvia
commitment from senior management
a method for evaluating when customer expectations have been met
2026
(QFD best method; cause and effect)
requirements Ans: necessary specific characteristics of a product or
©
service that a customer demands and will purchase (should always be
drive by the customer);
product and process
standards Ans: "statement, specification, or quantity of material against
which measured outputs from a process may be judged as acceptable or
unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
, 3 for specific request mail
specifications Ans: grouping of specific PARAMETERS that are required to
ensure the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
Assignment Expert
4 Raw material
5 Quality management
Guru01 - Stuvia
ISO 9000 Ans: basic international standard (documentation is key)
National Standards Ans: ASME; ASTM; API
2026
Quality Awards Ans: MBNQA (Malcom Baldrige National Quality Award),
European Foundation for Quality Management's European Quality Award,
©
the Deming Prize, and Shingo Prize for Excellence in Manufacturing
Part 2 Ans: Part 2
Feigenbaum definition of totally quality control Ans: total quality
control's organization wide impact involves the managerial and technical
implementation of customer-oriented quality activities as a prime
responsibility of general management and of the main-line operations of
marketing, engineering, production, industrial relations, finance, and
service as well as of the quality-control function itself
K. Ishikawa Ans: used "Company wide quality control" (CWQC) to
differentiate the Japanese concept of total quality control from the
American concept;
CQPA Practice Exam 1 Questions and Correct
Answers | Latest Update
Shewhart Ans: 1930s developed methods for statistical analysis and
control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study
act
Deming Ans: 1950s taught methods to Japanese engineers and
executives; origin of TQM;
Assignment Expert
14 Points, cooperation, theory of profound knowledge
Guru01 - Stuvia
Juran Ans: 1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM--
quality trilogy: quality planning, quality improvement, quality control;
2026
QP activity of (1) establishing quality goals and (2) developing the
©
products and process required *planning without goals is NOT possible
Feigenbaum Ans: 1950s book total quality control forerunner for the
present understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a
proposed course of action in doing work to accomplish certain
objectives"
Crosby Ans: promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 Ans: QP: part of quality management focused
on setting quality objectives and specifying necessary operational
processes and related resources to fulfill the quality objectives
, 2 for specific request mail
purpose of quality planning Ans: identify actions that can increase
effectiveness and efficiency of activities and processes
approaches of quality planning Ans: Strategic-- long term
operational -- tactic
implementation-- short term (operational)
summary of quality planning Ans: road map or guide to meeting
customer expectations
clear identification of customer requirements
Assignment Expert
commitment of planning team members
Guru01 - Stuvia
commitment from senior management
a method for evaluating when customer expectations have been met
2026
(QFD best method; cause and effect)
requirements Ans: necessary specific characteristics of a product or
©
service that a customer demands and will purchase (should always be
drive by the customer);
product and process
standards Ans: "statement, specification, or quantity of material against
which measured outputs from a process may be judged as acceptable or
unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
, 3 for specific request mail
specifications Ans: grouping of specific PARAMETERS that are required to
ensure the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
Assignment Expert
4 Raw material
5 Quality management
Guru01 - Stuvia
ISO 9000 Ans: basic international standard (documentation is key)
National Standards Ans: ASME; ASTM; API
2026
Quality Awards Ans: MBNQA (Malcom Baldrige National Quality Award),
European Foundation for Quality Management's European Quality Award,
©
the Deming Prize, and Shingo Prize for Excellence in Manufacturing
Part 2 Ans: Part 2
Feigenbaum definition of totally quality control Ans: total quality
control's organization wide impact involves the managerial and technical
implementation of customer-oriented quality activities as a prime
responsibility of general management and of the main-line operations of
marketing, engineering, production, industrial relations, finance, and
service as well as of the quality-control function itself
K. Ishikawa Ans: used "Company wide quality control" (CWQC) to
differentiate the Japanese concept of total quality control from the
American concept;
