TEST BANK j j
Operations and Supply Chain Management, 17th Edition by F
j j j j j j j j
. Robert Jacobs and Richard Chase
j j j j j
Chapters 1 - 22 | Complete
j j j j j j j
, TABLE OF CONTENTS
j j
Chapterj1:jIntroduction
Chapterj2:jStrategy
Chapterj3:jDesignjofjProductsjandjServices
Chapterj4:jProjects
Chapterj5:jStrategicjCapacityjManagement
Chapterj6:jLearningjCurves
Chapterj7:jManufacturingjProcesses
Chapterj8:jFacilityjLayout
Chapterj9:jServicejProcesses
Chapterj10:jWaitingjLinejAnalysisjandjSimulation
Chapterj11:jProcessjDesignjandjAnalysis
Chapterj12:jQualityjManagement
Chapterj13:jStatisticaljQualityjControl
Chapterj14:jLeanjSupplyjChains
Chapterj15:jLogisticsjandjDistributionjManagement
Chapterj16:jGlobaljSourcingjandjProcurement
Chapterj17:jThejInternetjofjThingsjandjERP
Chapterj18:jForecasting
Chapterj19:jSalesjandjOperationsjPlanning
Chapterj20:jInventoryjManagement
Chapterj21:jMaterialjRequirementsjPlanning
Chapterj22:jWorkcenterjScheduling
,Chapter 01 j j
Efficiencyjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvaluejforjthejcompany.
FALSE
Efficiencyjmeansjdoingjsomethingjatjthejlowestjpossiblejcost.
1. Effectivenessjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvaluejforjthejcompany.
TRUE
Effectivenessjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvaluejforjthejcompany.
AACSB:jAnalyticaljThinking
Blooms:jRememberj
Difficulty:j1jEasy
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
2. Ajdoctorjcompletesjajsurgicaljprocedurejonjajpatientjwithoutjerror.jThejpatientjdiesjanyway.jInjoperationsjmanagementjterms,jwejcould
jrefer jto jthisjdoctorjasjbeingjefficientjbutj notjeffective.
TRUE
Efficiencyjmeansjdoingjsomethingjatjthejlowestjpossiblejcost.jEffectivenessjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvalue.jThejdocto
rjperformedjthejsurgeryjwithoutjerror.jBecausejthejpatientjdied,jnojvaluejwasjcreated.
AACSB:jAnalyticaljThinking
Blooms:jAnalyzej
Difficulty:j2jMedium
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
3. Ajworkerjcanjbejefficientjwithoutjbeingjeffective.
TRUE
Efficiencyjmeansjdoingjsomethingjatjthejlowestjpossiblejcost.jEffectivenessjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvalue.jThesejarej
differentjthings.
AACSB:jAnalyticaljThinkingj
Blooms:jUnderstandj
Difficulty:j2jMedium
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
, 4. Ajprocessjcanjbejeffectivejwithoutjbeingjefficient.
TRUE
Often,jmaximizingjeffectivenessjandjefficiencyjatjthejsamejtimejcreatesjconflictjbetweenjthejtwojgoals.j"Beingjefficient"jatjthejcustomerjse
rvicejcounterjatjajlocaljstorejorjbankjmeansjusingjthej fewestjnumberjofjclerksjpossiblejatjthejcounter.jBeingjeffective,jthough,jmeansjminimi
zingjthejamountjofjtimejcustomersjneedjtojwaitjinjline.
AACSB:jAnalyticaljThinkingj
Blooms:jUnderstandj
Difficulty:j2jMedium
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
5. Operationsjandjsupplyjchainjmanagementjisjdefinedjasjthejdesign,joperation,jandjimprovementjofjthejsystemsjthatjcreatejandjdeliv
erjthejfirm'sjprimaryjproductsjandjservices.
TRUE
Operationsjandjsupplyjchainjmanagementjisjdefinedjasjthejdesign,joperation,jandjimprovementjofjthejsystemsjthatjcreatejandjdeliverjthejfi
rm'sjprimaryjproductsjandjservices.
AACSB:jAnalyticaljThinking
Blooms:jRememberj
Difficulty:j1jEasy
LearningjObjective:j01-01jIdentifyjthejelementsjofjoperationsjandjsupplyjchainjmanagement.j(OSCM)
Topic:jWhatjIsjOperationsjandjSupplyjChainjManagement?
6. Thejtermj"value"jrefersjtojthejrelationshipjbetweenjqualityjandjthejpricejpaidjbyjthejconsumer.
TRUE
Relatedjtojefficiencyjandjeffectivenessjisjthejconceptjofjvalue,jwhichjcanjbejmetaphoricallyjdefinedjasjqualityjdividedjbyjprice.
AACSB:jAnalyticaljThinking
Blooms:jRememberj
Difficulty:j1jEasy
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
7. Attemptingjtojbalancejthejdesirejtojefficientlyjusejresourcesjwhilejprovidingjajhighlyjeffectivejservicejmayjcreatejconflictjbetweenjthejt
wojgoals.
TRUE
Oftenjmaximizingjeffectivenessjandjefficiencyjatjthejsamejtimejcreatesjconflictjbetweenjthejtwojgoals.
AACSB:jAnalyticaljThinking
Blooms:jAnalyzej
Difficulty:j1jEasy
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
Operations and Supply Chain Management, 17th Edition by F
j j j j j j j j
. Robert Jacobs and Richard Chase
j j j j j
Chapters 1 - 22 | Complete
j j j j j j j
, TABLE OF CONTENTS
j j
Chapterj1:jIntroduction
Chapterj2:jStrategy
Chapterj3:jDesignjofjProductsjandjServices
Chapterj4:jProjects
Chapterj5:jStrategicjCapacityjManagement
Chapterj6:jLearningjCurves
Chapterj7:jManufacturingjProcesses
Chapterj8:jFacilityjLayout
Chapterj9:jServicejProcesses
Chapterj10:jWaitingjLinejAnalysisjandjSimulation
Chapterj11:jProcessjDesignjandjAnalysis
Chapterj12:jQualityjManagement
Chapterj13:jStatisticaljQualityjControl
Chapterj14:jLeanjSupplyjChains
Chapterj15:jLogisticsjandjDistributionjManagement
Chapterj16:jGlobaljSourcingjandjProcurement
Chapterj17:jThejInternetjofjThingsjandjERP
Chapterj18:jForecasting
Chapterj19:jSalesjandjOperationsjPlanning
Chapterj20:jInventoryjManagement
Chapterj21:jMaterialjRequirementsjPlanning
Chapterj22:jWorkcenterjScheduling
,Chapter 01 j j
Efficiencyjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvaluejforjthejcompany.
FALSE
Efficiencyjmeansjdoingjsomethingjatjthejlowestjpossiblejcost.
1. Effectivenessjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvaluejforjthejcompany.
TRUE
Effectivenessjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvaluejforjthejcompany.
AACSB:jAnalyticaljThinking
Blooms:jRememberj
Difficulty:j1jEasy
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
2. Ajdoctorjcompletesjajsurgicaljprocedurejonjajpatientjwithoutjerror.jThejpatientjdiesjanyway.jInjoperationsjmanagementjterms,jwejcould
jrefer jto jthisjdoctorjasjbeingjefficientjbutj notjeffective.
TRUE
Efficiencyjmeansjdoingjsomethingjatjthejlowestjpossiblejcost.jEffectivenessjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvalue.jThejdocto
rjperformedjthejsurgeryjwithoutjerror.jBecausejthejpatientjdied,jnojvaluejwasjcreated.
AACSB:jAnalyticaljThinking
Blooms:jAnalyzej
Difficulty:j2jMedium
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
3. Ajworkerjcanjbejefficientjwithoutjbeingjeffective.
TRUE
Efficiencyjmeansjdoingjsomethingjatjthejlowestjpossiblejcost.jEffectivenessjmeansjdoingjthejrightjthingsjtojcreatejthejmostjvalue.jThesejarej
differentjthings.
AACSB:jAnalyticaljThinkingj
Blooms:jUnderstandj
Difficulty:j2jMedium
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
, 4. Ajprocessjcanjbejeffectivejwithoutjbeingjefficient.
TRUE
Often,jmaximizingjeffectivenessjandjefficiencyjatjthejsamejtimejcreatesjconflictjbetweenjthejtwojgoals.j"Beingjefficient"jatjthejcustomerjse
rvicejcounterjatjajlocaljstorejorjbankjmeansjusingjthej fewestjnumberjofjclerksjpossiblejatjthejcounter.jBeingjeffective,jthough,jmeansjminimi
zingjthejamountjofjtimejcustomersjneedjtojwaitjinjline.
AACSB:jAnalyticaljThinkingj
Blooms:jUnderstandj
Difficulty:j2jMedium
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
5. Operationsjandjsupplyjchainjmanagementjisjdefinedjasjthejdesign,joperation,jandjimprovementjofjthejsystemsjthatjcreatejandjdeliv
erjthejfirm'sjprimaryjproductsjandjservices.
TRUE
Operationsjandjsupplyjchainjmanagementjisjdefinedjasjthejdesign,joperation,jandjimprovementjofjthejsystemsjthatjcreatejandjdeliverjthejfi
rm'sjprimaryjproductsjandjservices.
AACSB:jAnalyticaljThinking
Blooms:jRememberj
Difficulty:j1jEasy
LearningjObjective:j01-01jIdentifyjthejelementsjofjoperationsjandjsupplyjchainjmanagement.j(OSCM)
Topic:jWhatjIsjOperationsjandjSupplyjChainjManagement?
6. Thejtermj"value"jrefersjtojthejrelationshipjbetweenjqualityjandjthejpricejpaidjbyjthejconsumer.
TRUE
Relatedjtojefficiencyjandjeffectivenessjisjthejconceptjofjvalue,jwhichjcanjbejmetaphoricallyjdefinedjasjqualityjdividedjbyjprice.
AACSB:jAnalyticaljThinking
Blooms:jRememberj
Difficulty:j1jEasy
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
7. Attemptingjtojbalancejthejdesirejtojefficientlyjusejresourcesjwhilejprovidingjajhighlyjeffectivejservicejmayjcreatejconflictjbetweenjthejt
wojgoals.
TRUE
Oftenjmaximizingjeffectivenessjandjefficiencyjatjthejsamejtimejcreatesjconflictjbetweenjthejtwojgoals.
AACSB:jAnalyticaljThinking
Blooms:jAnalyzej
Difficulty:j1jEasy
LearningjObjective:j01-
04jEvaluatejthejefficiencyjofjajfirm.jTopic:j
Efficiency,jEffectiveness,jandjValue
