HCA102 - Quiz 2 - Home Management -
Quiz #3 All Solved Correct 2026.
What is the Support Worker's Role in Home Management? - Answer -Housekeeping for sick,
disabled or recovering from surgery
-Clean/orderly setting important for health & safety
-Dust/dirt & damp areas promote growth of microbes; clutter cause falls/serious injury; also pet
care
-Care plan lists household tasks (decided by manager, client & family)
-Cleaning/organizing of home may or may not be funded
-Tasks include light housekeeping, dusting, changing bed, etc; must complete tasks listed in care
plan
How do Support Worker's Assist Clients with Tasks Involving Money? - Answer -May be
required to do client's personal banking, buy groceries, pay bills
-Exact duties & responsibilities must be clearly written in care plan (seek advice from supervisor
for concerns/questions)
-All money should be recorded & items purchased should be identified
(always provide receipts; you should not have access to bank account #s & pins; some agencies
don't allow support workers to assist clients w/ personal banking)
How Should Support Workers deal with Conflict Demands? - Answer -Listen to client wishes
-Identify priorities (both client & yourself)
-Discuss complaints w/ client; also w/ supervisor
How can Support Workers get Organized? - Answer -Set priorities (important tasks first); use
time well
-Discuss routine w/ client
-Gather supplies beforehand
-Finish task & put items away
-Set time limits for tasks; focus on task
-Put client needs first
What Equipment & Supplies will be Required? - Answer -Clean rags, sponges, cloths or paper
towel
-Broom, dustpan & brush
-Microfiber dusting, mopping, sweeping tools
, -Mop & bucket
-Toilet brush
-Vacuum cleaner
-Dishwashing materials
-PPE
-Detergents, all-purpose cleaners, glass cleaners, special cleaners, disinfectants
-Cleansers & scouring powders
-Baking soda & white vinegar
How do we Use Cleaning Products Safely? - Answer -Read all labels carefully (WHIMIS
familiarity)
-Wear appropriate PPE
-Choose cleaning products safest to use; wear utility gloves; avoid chemical splashing
-Never use unlabeled containers; use product for intended purpose only
-Keeping cleaning products away from food & out of reach from kids & dementia clients
-Keep aerosols away from heat
-Rinse strong, abrasive cleaners immediately after use
What are General Cleaning Guidelines to Follow? - Answer -Clean clutter; cleaning cloths &
water frequently
-Use damp cloth for dusting
-Rinse & dry washed surfaces
-Avoid soiling clean areas
-Work from:
Higher to lower
Far to near
Dry to wet
Cleanest to dirtiest
What should we Remember when Cleaning Kitchens? - Answer -Critical to prevent spread of
foodborne illness
-Do not pour contaminated liquids in sink
-Use hot, soapy water; use one cloth for counters & another for dishes; change cloths daily
-Use paper towels to dry your hands
Quiz #3 All Solved Correct 2026.
What is the Support Worker's Role in Home Management? - Answer -Housekeeping for sick,
disabled or recovering from surgery
-Clean/orderly setting important for health & safety
-Dust/dirt & damp areas promote growth of microbes; clutter cause falls/serious injury; also pet
care
-Care plan lists household tasks (decided by manager, client & family)
-Cleaning/organizing of home may or may not be funded
-Tasks include light housekeeping, dusting, changing bed, etc; must complete tasks listed in care
plan
How do Support Worker's Assist Clients with Tasks Involving Money? - Answer -May be
required to do client's personal banking, buy groceries, pay bills
-Exact duties & responsibilities must be clearly written in care plan (seek advice from supervisor
for concerns/questions)
-All money should be recorded & items purchased should be identified
(always provide receipts; you should not have access to bank account #s & pins; some agencies
don't allow support workers to assist clients w/ personal banking)
How Should Support Workers deal with Conflict Demands? - Answer -Listen to client wishes
-Identify priorities (both client & yourself)
-Discuss complaints w/ client; also w/ supervisor
How can Support Workers get Organized? - Answer -Set priorities (important tasks first); use
time well
-Discuss routine w/ client
-Gather supplies beforehand
-Finish task & put items away
-Set time limits for tasks; focus on task
-Put client needs first
What Equipment & Supplies will be Required? - Answer -Clean rags, sponges, cloths or paper
towel
-Broom, dustpan & brush
-Microfiber dusting, mopping, sweeping tools
, -Mop & bucket
-Toilet brush
-Vacuum cleaner
-Dishwashing materials
-PPE
-Detergents, all-purpose cleaners, glass cleaners, special cleaners, disinfectants
-Cleansers & scouring powders
-Baking soda & white vinegar
How do we Use Cleaning Products Safely? - Answer -Read all labels carefully (WHIMIS
familiarity)
-Wear appropriate PPE
-Choose cleaning products safest to use; wear utility gloves; avoid chemical splashing
-Never use unlabeled containers; use product for intended purpose only
-Keeping cleaning products away from food & out of reach from kids & dementia clients
-Keep aerosols away from heat
-Rinse strong, abrasive cleaners immediately after use
What are General Cleaning Guidelines to Follow? - Answer -Clean clutter; cleaning cloths &
water frequently
-Use damp cloth for dusting
-Rinse & dry washed surfaces
-Avoid soiling clean areas
-Work from:
Higher to lower
Far to near
Dry to wet
Cleanest to dirtiest
What should we Remember when Cleaning Kitchens? - Answer -Critical to prevent spread of
foodborne illness
-Do not pour contaminated liquids in sink
-Use hot, soapy water; use one cloth for counters & another for dishes; change cloths daily
-Use paper towels to dry your hands
