SCM 300 ch 9, 10, 11, 12 Exam Questions
and Answers Graded A+
process - Correct answer-a documented series of activities that when completed
properly aim to effectively and efficiently turn inputs into valuable products and
services
consistency - Correct answer-outputs, resources, utilization, equipment,
technology, and training should be similar (3 benefits of business processes)
manage from afar - Correct answer-in organizations that use consistent business
processes across locations, executives can identify strengths and weaknesses via
analytics from each facility. Resources, outputs, service times etc. can be compared
across the org. (3 benefits of business processes)
ability to grow - Correct answer-documented corporate business processes allow
the org to more easily open a new location. Good processes allow for almost
immediate replication in different locations (3 benefits of business processes)
, intentions - Correct answer-GOOD ___________ processes are more often
executed and managed by people with intent of satisfying a customer. (3
characteristics of a good process)
reproductible - Correct answer-___________ RESULTS part of the value of
business processes is knowing the results are somewhat predictable (3
characteristics of a good process)
manageable - Correct answer-MEASURABLE AND ________ RESULTS
customers expect excellent and consistent results from the business process.
Managers need to consider how output will be measured, interpreted, and
improved
market evolution - Correct answer-"Used to be Good" A competitor or new
company may have developed a new process or better technology, raising the
expectations for all customers. (Common Reasons Business Processes Fail)
best employees leave - Correct answer-"Used to be good" Good people leave the
company and their replacements may not be as skilled or capable to keep the
processes running. (Common Reasons Business Processes Fail)
increase in demand - Correct answer-"Used to be Good" As a company grows, it
may not be able to keep up with the growing customer base and expectations to
and Answers Graded A+
process - Correct answer-a documented series of activities that when completed
properly aim to effectively and efficiently turn inputs into valuable products and
services
consistency - Correct answer-outputs, resources, utilization, equipment,
technology, and training should be similar (3 benefits of business processes)
manage from afar - Correct answer-in organizations that use consistent business
processes across locations, executives can identify strengths and weaknesses via
analytics from each facility. Resources, outputs, service times etc. can be compared
across the org. (3 benefits of business processes)
ability to grow - Correct answer-documented corporate business processes allow
the org to more easily open a new location. Good processes allow for almost
immediate replication in different locations (3 benefits of business processes)
, intentions - Correct answer-GOOD ___________ processes are more often
executed and managed by people with intent of satisfying a customer. (3
characteristics of a good process)
reproductible - Correct answer-___________ RESULTS part of the value of
business processes is knowing the results are somewhat predictable (3
characteristics of a good process)
manageable - Correct answer-MEASURABLE AND ________ RESULTS
customers expect excellent and consistent results from the business process.
Managers need to consider how output will be measured, interpreted, and
improved
market evolution - Correct answer-"Used to be Good" A competitor or new
company may have developed a new process or better technology, raising the
expectations for all customers. (Common Reasons Business Processes Fail)
best employees leave - Correct answer-"Used to be good" Good people leave the
company and their replacements may not be as skilled or capable to keep the
processes running. (Common Reasons Business Processes Fail)
increase in demand - Correct answer-"Used to be Good" As a company grows, it
may not be able to keep up with the growing customer base and expectations to
