USPS EXAM 421 WINDOW CLERK SSA
ACADEMY {LATEST 2026 -2027 update}
QUESTIONS AND ANSWERS 100%
CORRECT
Where do we find a list of lost or stolen mo (money orders) - correct answer postal
bulletin and pos
Postal service___________ are available online and provide guidance on regulations for
domestic/international/administrative/personnel fields support? - correct answer
directives
Priority mail is delivered in - correct answer 2-3 days
Any mailable item that weighs less than 13 oz - correct answer first class mail
,Global express guarantee (gxg) is shipped in - correct answer 1-3 days
No mail piece can weigh more than except standard post - correct answer 70lbs
Eddm - correct answer every door direct mail
Express mail is delivered in - correct answer 1-2 days
What surcharge applies to items/parcels over 108 but no more than 130in - correct
answer oversize /parcel post
Ps form 3816 - correct answer cod
Ps form 3816-as - correct answer more than 3 cod articles are mailed at one time
, Parcel post and zones 5-8 larger than 1 cubic foot use - correct answer dimensional
pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
- correct answer restricted delivery
Post office motto for providing the ideal customer experience - correct answer clean,
stocked, and friendly everyday
What are the three p's that influence customer perception - correct answer personal,
professional, postal
What does g.i.s.t. Stand for - correct answer greet, inquiry, suggest, and thank
Words that generate a negative feeling - correct answer trigger words
ACADEMY {LATEST 2026 -2027 update}
QUESTIONS AND ANSWERS 100%
CORRECT
Where do we find a list of lost or stolen mo (money orders) - correct answer postal
bulletin and pos
Postal service___________ are available online and provide guidance on regulations for
domestic/international/administrative/personnel fields support? - correct answer
directives
Priority mail is delivered in - correct answer 2-3 days
Any mailable item that weighs less than 13 oz - correct answer first class mail
,Global express guarantee (gxg) is shipped in - correct answer 1-3 days
No mail piece can weigh more than except standard post - correct answer 70lbs
Eddm - correct answer every door direct mail
Express mail is delivered in - correct answer 1-2 days
What surcharge applies to items/parcels over 108 but no more than 130in - correct
answer oversize /parcel post
Ps form 3816 - correct answer cod
Ps form 3816-as - correct answer more than 3 cod articles are mailed at one time
, Parcel post and zones 5-8 larger than 1 cubic foot use - correct answer dimensional
pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
- correct answer restricted delivery
Post office motto for providing the ideal customer experience - correct answer clean,
stocked, and friendly everyday
What are the three p's that influence customer perception - correct answer personal,
professional, postal
What does g.i.s.t. Stand for - correct answer greet, inquiry, suggest, and thank
Words that generate a negative feeling - correct answer trigger words
