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WGU D253 – Values-Based Leadership –
TasK Template and Tips (RSM3 –
Version 4 of course!)
D253 - TASK 2: Becoming an Effective Values-Based Leader
Name: Matthew Smith
Student ID: 010625902
A. Prepare a document as the new customer service manager to help your
team understand the four domains of emotional intelligence (self-
awareness, self-management, social awareness, and
relationship management) by doing the following:
1.Introduce yourself as the new customer service manager to your team,
focusing on one of the six company values provided in the scenario
(Excellence, Integrity, Humility, Trust, Growth, Respect).
Good morning team, I am Matthew Smith, and I am the new
customer service manager for this team. I am a huge believer in the
values of this company, but one stands out to me, and that is Trust. If
we can’t develop trust with one another, we will never truly function
as a team. I trust you all to perform your job tasks, as you all trust me
to perform mine. As we work together the trust will grow, just like in a
marriage. I’ve been married for 15 years, and the trust grows
constantly. We no longer must worry about what each other is going
to do if this happens or that happens, we trust that each will handle
appropriately as the other would. That’s the kind of trust we need to
build.
2. Discuss how you and your team will use one of the following elements
of selfawareness in your daily interactions:
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emotional awareness
•
• accurate self-assessment
• self-confidence
I want each of you to be confident in what you do and how you do it.
Self- confidence is a great motivator and tool at your disposal to
accomplish most things. I am confident in my ability to lead this team to
great success, and it will show as we progress together.
3. Discuss how you and your team will use one of the following
elements of selfmanagement in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
We will all have to have adaptability, and be ready to use it, depending
on what happens day to day. Some days will go smoothly, and others
will not, but being adaptable will
ensure we hit our goals and make this the best team in the company. I will be
adaptable as
This study source was downloaded by 1205308 from cliffsnotes.com on 02-15-
2026 09:53:16 GMT -06:00well, in not just the job function but as your leader. I
understand kids get sick, things
happen, so I need to be adaptable to cover the workload that stays the
same.
4. Discuss how you and your team will use social awareness to practice
empathy in your daily interactions.
Like I mentioned earlier, not everyday is going to be a great day for us
all. We will go through personal challenges, that is a fact. I ask you all to be
socially aware of your teammates and what they may be going through.
Empathy for a team member whose parent just passed or whose kid is
extremely sick, will help bond and strengthen us as a team. It also will create
that bond of friendship and kinship that will create a wonderful environment
here.
FOR MORE EXAMS
EMAIL:
EMAIL:
WGU D253 – Values-Based Leadership –
TasK Template and Tips (RSM3 –
Version 4 of course!)
D253 - TASK 2: Becoming an Effective Values-Based Leader
Name: Matthew Smith
Student ID: 010625902
A. Prepare a document as the new customer service manager to help your
team understand the four domains of emotional intelligence (self-
awareness, self-management, social awareness, and
relationship management) by doing the following:
1.Introduce yourself as the new customer service manager to your team,
focusing on one of the six company values provided in the scenario
(Excellence, Integrity, Humility, Trust, Growth, Respect).
Good morning team, I am Matthew Smith, and I am the new
customer service manager for this team. I am a huge believer in the
values of this company, but one stands out to me, and that is Trust. If
we can’t develop trust with one another, we will never truly function
as a team. I trust you all to perform your job tasks, as you all trust me
to perform mine. As we work together the trust will grow, just like in a
marriage. I’ve been married for 15 years, and the trust grows
constantly. We no longer must worry about what each other is going
to do if this happens or that happens, we trust that each will handle
appropriately as the other would. That’s the kind of trust we need to
build.
2. Discuss how you and your team will use one of the following elements
of selfawareness in your daily interactions:
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EMAIL:
, FOR MORE EXAMS
EMAIL:
emotional awareness
•
• accurate self-assessment
• self-confidence
I want each of you to be confident in what you do and how you do it.
Self- confidence is a great motivator and tool at your disposal to
accomplish most things. I am confident in my ability to lead this team to
great success, and it will show as we progress together.
3. Discuss how you and your team will use one of the following
elements of selfmanagement in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
We will all have to have adaptability, and be ready to use it, depending
on what happens day to day. Some days will go smoothly, and others
will not, but being adaptable will
ensure we hit our goals and make this the best team in the company. I will be
adaptable as
This study source was downloaded by 1205308 from cliffsnotes.com on 02-15-
2026 09:53:16 GMT -06:00well, in not just the job function but as your leader. I
understand kids get sick, things
happen, so I need to be adaptable to cover the workload that stays the
same.
4. Discuss how you and your team will use social awareness to practice
empathy in your daily interactions.
Like I mentioned earlier, not everyday is going to be a great day for us
all. We will go through personal challenges, that is a fact. I ask you all to be
socially aware of your teammates and what they may be going through.
Empathy for a team member whose parent just passed or whose kid is
extremely sick, will help bond and strengthen us as a team. It also will create
that bond of friendship and kinship that will create a wonderful environment
here.
FOR MORE EXAMS
EMAIL:
