ISDS 3115 Test 2 Version 1 Exam Study Guide & Practice Questions 2025
Managing quality helps build successful strategies of:
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - (answer)a. differentiation, low cost and response
A successful quality strategy begins with:
A. an organizational culture that fosters quality.
B. satisfying customers and obtaining a competitive advantage.
C. an understanding of the principles of quality.
D. engaging employees in the necessary activities to implement quality. - (answer)a. an organizational
culture that fosters quality
Which of the following DOES NOT increase profit by improving quality?
A. higher warranty costs
B. improved reputation
C. increased productivity
D. flexible pricing - (answer)a. higher warranty costs
Which of the following could reduce costs and increase profit?
A. increased productivity
B. flexible pricing
C. improved reputation
D. improved response - (answer)a. increased productivity
, ISDS 3115 Test 2 Version 1 Exam Study Guide & Practice Questions 2025
The American Society for Quality defines quality as
A. how well a product fits patterns of consumer preferences.
B. the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
C. even though it cannot be defined, you know what it is.
D. the totality of features and characteristics of a product or service that bears on its ability to satisfy
stated or implied needs. - (answer)D. the totality of features and characteristics of a product or service
that bears on its ability to satisfy stated or implied needs.
Which of the following is an award for quality achievement in Japan?
A. Malcolm Baldrige National Quality Award
B. ISO 9000
C. Deming Prize
D. Tokyo Medal for Excellence in Quality - (answer)C. Deming prize
Which of the following costs is NOT a cost of quality?
A. research and development
B. rework
C. lost goodwill
D. scrap - (answer)A. research and development
Which of the following is NOT an external failure cost?
A. lost goodwill
B. returned goods
C. scrap
Managing quality helps build successful strategies of:
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - (answer)a. differentiation, low cost and response
A successful quality strategy begins with:
A. an organizational culture that fosters quality.
B. satisfying customers and obtaining a competitive advantage.
C. an understanding of the principles of quality.
D. engaging employees in the necessary activities to implement quality. - (answer)a. an organizational
culture that fosters quality
Which of the following DOES NOT increase profit by improving quality?
A. higher warranty costs
B. improved reputation
C. increased productivity
D. flexible pricing - (answer)a. higher warranty costs
Which of the following could reduce costs and increase profit?
A. increased productivity
B. flexible pricing
C. improved reputation
D. improved response - (answer)a. increased productivity
, ISDS 3115 Test 2 Version 1 Exam Study Guide & Practice Questions 2025
The American Society for Quality defines quality as
A. how well a product fits patterns of consumer preferences.
B. the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
C. even though it cannot be defined, you know what it is.
D. the totality of features and characteristics of a product or service that bears on its ability to satisfy
stated or implied needs. - (answer)D. the totality of features and characteristics of a product or service
that bears on its ability to satisfy stated or implied needs.
Which of the following is an award for quality achievement in Japan?
A. Malcolm Baldrige National Quality Award
B. ISO 9000
C. Deming Prize
D. Tokyo Medal for Excellence in Quality - (answer)C. Deming prize
Which of the following costs is NOT a cost of quality?
A. research and development
B. rework
C. lost goodwill
D. scrap - (answer)A. research and development
Which of the following is NOT an external failure cost?
A. lost goodwill
B. returned goods
C. scrap
