1|Page
BUS100 Exam 5 Latest Update Exam | Questions and
Verified Answers | 100% Correct | Grade A +
Conceptual Skills - ANSWER The ability to grasp a big-picture
view. Top mgt. needs this the most.
Human Skills - ANSWER The ability to work with and through
other people. All mgrs. need this skill. Conflict resolution.
Technical Skills - ANSWER Expertise in a specific functional area.
Front line mgt. needs this skill the most. [Page 248]
Job Enrichment - ANSWER Creating jobs with meaningful
content. Make work challenging, creative work by using...•Skill
Variety (mix it up)•Task Identity (clear beginning and
ending)•Task Significance (impact on others)•Autonomy
(freedom and authority)•Feedback (receive clear, frequent info)
Expectancy theory - ANSWER Motivation is based on how effort
relates to performance & reward.
,2|Page
Equity Theory - ANSWER A person will be motivated based on
how they are treated in comparison with others both inside &
outside the company. Often based on perceptions that are not
correct.[Page 251] Ex: How do you feel if you are being paid less
than someone who is a poor performer?
Planning - ANSWER setting and specific achieving goals
Contingency Plan - ANSWER Planning for unexpected events by
involving a range of scenarios and assumptions.
Mission - ANSWER Organization's purpose, values, and core
goals, providing the framework for all other
plans.Google'smission is to organize the world's information
and make it universally accessible and useful.Starbucks' mission
is to inspire and nurture the human spirit - one person, one cup
and one neighborhood at a time.
Strengths - ANSWER internal, such as great employees
Weaknesses - ANSWER internal, such as old building
, 3|Page
Opportunities - ANSWER external, new business just opened in
your community
Threat - ANSWER external, competitor opened up next door
Organizing - ANSWER Determining a structure for both the
individual jobs & the overall structure. [Page 256]
Centralization - ANSWER the degree to which decisions are
made by a small number of people at the top of the
organization.
Span of Control - ANSWER the number of people that a single
manager supervises. SoC can be wide if tasks are simple or
narrow if tasks are complex. Geography can also play a roll.
Departmentalization - ANSWER the division of workers into
logical groups. Ex: production, product, customer, geographical,
process, etc.
BUS100 Exam 5 Latest Update Exam | Questions and
Verified Answers | 100% Correct | Grade A +
Conceptual Skills - ANSWER The ability to grasp a big-picture
view. Top mgt. needs this the most.
Human Skills - ANSWER The ability to work with and through
other people. All mgrs. need this skill. Conflict resolution.
Technical Skills - ANSWER Expertise in a specific functional area.
Front line mgt. needs this skill the most. [Page 248]
Job Enrichment - ANSWER Creating jobs with meaningful
content. Make work challenging, creative work by using...•Skill
Variety (mix it up)•Task Identity (clear beginning and
ending)•Task Significance (impact on others)•Autonomy
(freedom and authority)•Feedback (receive clear, frequent info)
Expectancy theory - ANSWER Motivation is based on how effort
relates to performance & reward.
,2|Page
Equity Theory - ANSWER A person will be motivated based on
how they are treated in comparison with others both inside &
outside the company. Often based on perceptions that are not
correct.[Page 251] Ex: How do you feel if you are being paid less
than someone who is a poor performer?
Planning - ANSWER setting and specific achieving goals
Contingency Plan - ANSWER Planning for unexpected events by
involving a range of scenarios and assumptions.
Mission - ANSWER Organization's purpose, values, and core
goals, providing the framework for all other
plans.Google'smission is to organize the world's information
and make it universally accessible and useful.Starbucks' mission
is to inspire and nurture the human spirit - one person, one cup
and one neighborhood at a time.
Strengths - ANSWER internal, such as great employees
Weaknesses - ANSWER internal, such as old building
, 3|Page
Opportunities - ANSWER external, new business just opened in
your community
Threat - ANSWER external, competitor opened up next door
Organizing - ANSWER Determining a structure for both the
individual jobs & the overall structure. [Page 256]
Centralization - ANSWER the degree to which decisions are
made by a small number of people at the top of the
organization.
Span of Control - ANSWER the number of people that a single
manager supervises. SoC can be wide if tasks are simple or
narrow if tasks are complex. Geography can also play a roll.
Departmentalization - ANSWER the division of workers into
logical groups. Ex: production, product, customer, geographical,
process, etc.
