QUESTIONS AND ANSWERS RATED A+
✔✔When developing examinations, smaller departments are more likely to : - ✔✔go to
an external source
✔✔An interpersonal interaction exercise is designed to test a candidates ability to : -
✔✔Perform effectively as a supervisor
✔✔The assessment center process was developed in the 1920's by : - ✔✔The officer
corps of the German army
✔✔The form that is faxed from every fire station to the battalion chief within 15 minutes
of the reporting time is the : - ✔✔Beginning of shift report
✔✔Injury reports and other information that must be passed up the chain of command
quickly are sent by : - ✔✔Notification
✔✔To assist in scheduling and planning, the duty crew activities many departments use
is a : - ✔✔Day book
✔✔Major changes in how each fire fighter relates to his or her formal fire department
organization occur : - ✔✔Four times during his or her career
✔✔The direct responsibility for the supervision, performance, and safety of a crew of
fire fighters belongs to the : - ✔✔Company level officer
✔✔Typically the direct responsibility of several fire companies belongs to the: -
✔✔Command Officer
✔✔Supervisor, Commander, and Trainer are three distinct roles of the: - ✔✔Fire Officer
✔✔The fire officer will supervise the fire company in a manner that is consistent with the
rules and regulations of the: - ✔✔Fire Department
✔✔Fire officers should strive to establish a working relationship with every building
manager in their: - ✔✔Response district
✔✔If a fire officer's decision is going to have an impact that goes beyond the fire officers
scope of authority, he or she must: - ✔✔Speak to his or her supervisor
, ✔✔A steadfast adherence to a moral code and internal value system is a sign of: -
✔✔Integrity
✔✔Equal Employment opportunity and affirmative action laws and department initiatives
are in place to address: - ✔✔Workplace diversity
✔✔The standard for evaluating sexual harassment is based on similar circumstances
and reactions by a: - ✔✔Reasonable person
✔✔The fire officers designated role in conducting and investigation of an EEO
complaint depends on the: - ✔✔Fire departments procedures
✔✔The fire department has an agency wide mission that is translated into: - ✔✔Annual
goals
✔✔This term/phrase is used to describe a broad range of situations in which an
employee is subject to discrimination in the workplace: - ✔✔Hostile Work Environment
✔✔Effective communication does not occur unless the intended message has been: -
✔✔Received and understood
✔✔The text of the communication, The information, is the: - ✔✔Message
✔✔The person in the communication cycle responsible for ensuring that the message is
formulated properly is the: - ✔✔Sender
✔✔When sending a message, any behavior is up for interpretation, so we must be
careful to send only the intended message and attempt to: - ✔✔Minimize
misinterpretations
✔✔The receiver is the person who receives and: - ✔✔Interprets the message
✔✔The communication cycle is completed by the verification of the receivers
interpretation of the message, which is also refereed to as the: - ✔✔Feedback
✔✔For a supervisor to function effectively and accurately interpret concerns, he or she
must be able to: - ✔✔Listen
✔✔The purpose of active listening is to help the fire officer to: - ✔✔Understand the
firefighters view point
✔✔A good method to keep a conversation on topic is to: - ✔✔use direct questioning