WGU D336 2026 Exam
Questions and Verified Answers
| Already Graded A+
ITIL: What is the purpose of Incident Management? - 🧠 ANSWER
✔✔Restore service as quickly as possible.
What is a Problem? - 🧠 ANSWER ✔✔The underlying cause of one or more
incidents.
What is a Known Error? - 🧠 ANSWER ✔✔A problem with a documented
root cause and workaround.
, What is the goal of Problem Management? - 🧠 ANSWER ✔✔Identify root
cause and prevent recurring incidents.
What is a workaround? - 🧠 ANSWER ✔✔A temporary fix that reduces
impact of an incident or problem.
What are the three types of changes in Change Enablement? - 🧠 ANSWER
✔✔Standard, Normal, Emergency.
What is a Standard Change? - 🧠 ANSWER ✔✔Pre-approved, low-risk,
repeatable.
What is a Normal Change? - 🧠 ANSWER ✔✔A typical change requiring full
approval process.
What is an Emergency Change? - 🧠 ANSWER ✔✔A high-urgency change
requiring expedited approval.
What does CAB stand for? - 🧠 ANSWER ✔✔Change Advisory Board.
What does the Change Advisory Board do? - 🧠 ANSWER ✔✔Reviews and
authorizes significant changes.
What is the purpose of Change Enablement? - 🧠 ANSWER ✔✔Ensure
changes are evaluated, authorized, and managed.
Questions and Verified Answers
| Already Graded A+
ITIL: What is the purpose of Incident Management? - 🧠 ANSWER
✔✔Restore service as quickly as possible.
What is a Problem? - 🧠 ANSWER ✔✔The underlying cause of one or more
incidents.
What is a Known Error? - 🧠 ANSWER ✔✔A problem with a documented
root cause and workaround.
, What is the goal of Problem Management? - 🧠 ANSWER ✔✔Identify root
cause and prevent recurring incidents.
What is a workaround? - 🧠 ANSWER ✔✔A temporary fix that reduces
impact of an incident or problem.
What are the three types of changes in Change Enablement? - 🧠 ANSWER
✔✔Standard, Normal, Emergency.
What is a Standard Change? - 🧠 ANSWER ✔✔Pre-approved, low-risk,
repeatable.
What is a Normal Change? - 🧠 ANSWER ✔✔A typical change requiring full
approval process.
What is an Emergency Change? - 🧠 ANSWER ✔✔A high-urgency change
requiring expedited approval.
What does CAB stand for? - 🧠 ANSWER ✔✔Change Advisory Board.
What does the Change Advisory Board do? - 🧠 ANSWER ✔✔Reviews and
authorizes significant changes.
What is the purpose of Change Enablement? - 🧠 ANSWER ✔✔Ensure
changes are evaluated, authorized, and managed.
