CMN 003 MIDTERM 1 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
Communication - Answers is the process by which individuals use
symbols, signs, and behaviors to exchange information.
The Functional Perspective - Answers how communication behaviors helps (or don't help) us
accomplish our goals in personal, group, organizational, public, or technologically mediated situations.
Goal-Oriented Communication - Answers Influencing others, expressing affiliation, managing
relationships
6 Characteristics of Communication - Answers symbols, shared code, linked to culture,
transactional process, various channels, not always intentional
Competent Communication - Answers appropriate and effective, process oriented, communication
skills used, uses tech to assist,
Modeling communication - Answers models used to describe communication process.
Communication processing - Answers gathering, organizing, and evaluating info received
The Competent Communication Model - Answers A transactional process where communication takes
place between interdependent parties simultaneously encoding and decoding within a relational
context, a situational context, and a cultural context
Language - Answers the system of symbols (words) with grammatical
rules we use to communicate and think about experiences and feelings.
The Nature of Language - Answers language is symbolic, filled with multiple meanings, informed by
our thoughts, ruled by grammar, and bound by context.
Communication accommodation theory (CAT) - Answers how competent communicators adjust their
language and nonverbal behaviors to the person, group, and context.
The 5 Functions of Language - Answers controlling, informing, feeling, imagining, ritualizing
Communication acquisition - Answers learn language and how to use
Semantics - Answers meaning
Pragmatics - Answers use and use in context
high abstraction - Answers human talk, not clear. aid in evasion, equivocation, euphemisms
Situational Context - Answers high and low language, code switching
Relational Context - Answers cultural context
Sapir-Whorf hypothesis - Answers words culture uses or doesnt use influences thinking
nonverbal
communication - Answers process of intentionally or unintentionally signaling meaning through
behavior other than words.
Nonverbal communication can be - Answers spontaneous, ambigious, more believable,
Function of Nonverbal Communication - Answers reinforce verbal communication, substituting,
contradicting, managing impressions/regulating, creating immediacy, deception
Kinesics 5 types - Answers gestures and body movements that send nonverbal messages
emblems, illustrators, affect, regulators, adaptors
Emblems - Answers direct verbal translation
Illustrators - Answers reinforce verbal
Regulators - Answers help manage interactions
Adaptors - Answers satisfy physical or physiological needs
Affect - Answers display emotions
Oculesics - Answers eye behavior as nonverbal communication
Paralanguage - Answers sounds that accompany words: pitch, tone, volume, rhythm, pause, rate,
quality
Vocalizations - Answers cues about emotional or physical state: backchannel cues: "ah" "um" "uh"
Proxemics and Edward Hall 4 - Answers he study of how we use and communicate with space.
intimate, personal, social, public
Haptics and 5 uses - Answers use of touch to send messages. Functional, Social, Friendship, Sexual,
Love
Chronemics - Answers ways of valuing and perceiving time.
Public private dimension - Answers physical space that affects nonverbal communication
informal-formal dimension - Answers personal or impersonal situations
Understanding Culture - Answers how culture is learned, how it
, affects our communication, and why learning how to communicate among different cultures is so
important.
High- and Low-Context Cultures - Answers low strictly verbal
Collectivist and Individualist Orientations - Answers collectivist: group
Comfort with Uncertainty - Answers high uncertainty avoidance does not want ambiguity and
vagueness.
Masculine - Answers Achievement: mexico, japan, italy
Feminine - Answers quality of life: chile, portugal, scandianvia
Power Distance - Answers how power and status is divided
Time orientation - Answers how cultures communicate with and about
time.
value of emotional expression - Answers hyperbole, understatement
Social identity theory - Answers argues that people have a personal identity
and a social identity.
Intergroup Communication - Answers how communication
and relationships within groups affect relationships.
Intercultural Communication 3 Challenges - Answers anxiety, ethnocentrism, discrimination
convergence - Answers speakers shift towards each others way of communicating
3 components to listening - Answers affective (emotion), cognitive (selecting and understanding),
behavioral (remembering and responding)
Active vs Passive Listening - Answers active involves making choices about listening process.
Listening Fidelity - Answers how much is understand of what was intended to be understood
4 Personal Listening Preferences - Answers People oriented
action oriented
content oriented
time oriented
Informational listening - Answers comprehensive listening
critical listening - Answers evaluative listening
empathic listening - Answers way of listening and responding to another person that improves mutual
understanding and trust.
Ethics of Listening - Answers ethical choices you make with listening situations
Pseudolistening - Answers looking like ur listening but not actually listening
Self absorbed listening - Answers listening for own needs, includes monopolistic listening
Listening in Context - Answers The Relational and Situational Listening Contexts
The Cultural Listening Context The Technology Listening Context
Tuckmans Model of Group Development - Answers Forming, Storming, Norming, Performing,
Adjourning
Gersick's Punctuated Equilibrium Model - Answers Groups progress in punctuated equilibrium, or go
through a cyclical period of inertia until pressure compels them to take action.
Networks - Answers patterns of who speaks with whom in a group and about what.
Chain networks - Answers information is passed from one person to another rather than shared with
the entire group.
All-channel networks - Answers everyone in the network is equal and all members interact with each
other.
Wheel networks - Answers one central individual who touches base with all others.
Group rolls - Answers information giver, information seeker, elaborator, initiator, administrator
Organizations - Answers groups with a formal structure and governance.
Organizational communication - Answers interaction necessary to direct an organization toward
multiple sets of goals.
classical management approach - Answers organizations to machines, with a focus on efficiency.
It depends on a division of labor, It favors hierarchy
human relations approach - Answers considers the human needs of organizational members, which
include interpersonal relationships, idea sharing, and sense of belonging.
human resources approach - Answers considers organizational productivity from the workers'
perspectives, considering people to be assets who can contribute useful ideas to improve the
organization.
Communication - Answers is the process by which individuals use
symbols, signs, and behaviors to exchange information.
The Functional Perspective - Answers how communication behaviors helps (or don't help) us
accomplish our goals in personal, group, organizational, public, or technologically mediated situations.
Goal-Oriented Communication - Answers Influencing others, expressing affiliation, managing
relationships
6 Characteristics of Communication - Answers symbols, shared code, linked to culture,
transactional process, various channels, not always intentional
Competent Communication - Answers appropriate and effective, process oriented, communication
skills used, uses tech to assist,
Modeling communication - Answers models used to describe communication process.
Communication processing - Answers gathering, organizing, and evaluating info received
The Competent Communication Model - Answers A transactional process where communication takes
place between interdependent parties simultaneously encoding and decoding within a relational
context, a situational context, and a cultural context
Language - Answers the system of symbols (words) with grammatical
rules we use to communicate and think about experiences and feelings.
The Nature of Language - Answers language is symbolic, filled with multiple meanings, informed by
our thoughts, ruled by grammar, and bound by context.
Communication accommodation theory (CAT) - Answers how competent communicators adjust their
language and nonverbal behaviors to the person, group, and context.
The 5 Functions of Language - Answers controlling, informing, feeling, imagining, ritualizing
Communication acquisition - Answers learn language and how to use
Semantics - Answers meaning
Pragmatics - Answers use and use in context
high abstraction - Answers human talk, not clear. aid in evasion, equivocation, euphemisms
Situational Context - Answers high and low language, code switching
Relational Context - Answers cultural context
Sapir-Whorf hypothesis - Answers words culture uses or doesnt use influences thinking
nonverbal
communication - Answers process of intentionally or unintentionally signaling meaning through
behavior other than words.
Nonverbal communication can be - Answers spontaneous, ambigious, more believable,
Function of Nonverbal Communication - Answers reinforce verbal communication, substituting,
contradicting, managing impressions/regulating, creating immediacy, deception
Kinesics 5 types - Answers gestures and body movements that send nonverbal messages
emblems, illustrators, affect, regulators, adaptors
Emblems - Answers direct verbal translation
Illustrators - Answers reinforce verbal
Regulators - Answers help manage interactions
Adaptors - Answers satisfy physical or physiological needs
Affect - Answers display emotions
Oculesics - Answers eye behavior as nonverbal communication
Paralanguage - Answers sounds that accompany words: pitch, tone, volume, rhythm, pause, rate,
quality
Vocalizations - Answers cues about emotional or physical state: backchannel cues: "ah" "um" "uh"
Proxemics and Edward Hall 4 - Answers he study of how we use and communicate with space.
intimate, personal, social, public
Haptics and 5 uses - Answers use of touch to send messages. Functional, Social, Friendship, Sexual,
Love
Chronemics - Answers ways of valuing and perceiving time.
Public private dimension - Answers physical space that affects nonverbal communication
informal-formal dimension - Answers personal or impersonal situations
Understanding Culture - Answers how culture is learned, how it
, affects our communication, and why learning how to communicate among different cultures is so
important.
High- and Low-Context Cultures - Answers low strictly verbal
Collectivist and Individualist Orientations - Answers collectivist: group
Comfort with Uncertainty - Answers high uncertainty avoidance does not want ambiguity and
vagueness.
Masculine - Answers Achievement: mexico, japan, italy
Feminine - Answers quality of life: chile, portugal, scandianvia
Power Distance - Answers how power and status is divided
Time orientation - Answers how cultures communicate with and about
time.
value of emotional expression - Answers hyperbole, understatement
Social identity theory - Answers argues that people have a personal identity
and a social identity.
Intergroup Communication - Answers how communication
and relationships within groups affect relationships.
Intercultural Communication 3 Challenges - Answers anxiety, ethnocentrism, discrimination
convergence - Answers speakers shift towards each others way of communicating
3 components to listening - Answers affective (emotion), cognitive (selecting and understanding),
behavioral (remembering and responding)
Active vs Passive Listening - Answers active involves making choices about listening process.
Listening Fidelity - Answers how much is understand of what was intended to be understood
4 Personal Listening Preferences - Answers People oriented
action oriented
content oriented
time oriented
Informational listening - Answers comprehensive listening
critical listening - Answers evaluative listening
empathic listening - Answers way of listening and responding to another person that improves mutual
understanding and trust.
Ethics of Listening - Answers ethical choices you make with listening situations
Pseudolistening - Answers looking like ur listening but not actually listening
Self absorbed listening - Answers listening for own needs, includes monopolistic listening
Listening in Context - Answers The Relational and Situational Listening Contexts
The Cultural Listening Context The Technology Listening Context
Tuckmans Model of Group Development - Answers Forming, Storming, Norming, Performing,
Adjourning
Gersick's Punctuated Equilibrium Model - Answers Groups progress in punctuated equilibrium, or go
through a cyclical period of inertia until pressure compels them to take action.
Networks - Answers patterns of who speaks with whom in a group and about what.
Chain networks - Answers information is passed from one person to another rather than shared with
the entire group.
All-channel networks - Answers everyone in the network is equal and all members interact with each
other.
Wheel networks - Answers one central individual who touches base with all others.
Group rolls - Answers information giver, information seeker, elaborator, initiator, administrator
Organizations - Answers groups with a formal structure and governance.
Organizational communication - Answers interaction necessary to direct an organization toward
multiple sets of goals.
classical management approach - Answers organizations to machines, with a focus on efficiency.
It depends on a division of labor, It favors hierarchy
human relations approach - Answers considers the human needs of organizational members, which
include interpersonal relationships, idea sharing, and sense of belonging.
human resources approach - Answers considers organizational productivity from the workers'
perspectives, considering people to be assets who can contribute useful ideas to improve the
organization.
