RWST016 COMPREHENSIVE TEST PAPER
2026 DETAILED SOLUTIONS GUARANTEED
◍ The Lenovo Brand Strategy is about being. Ans: Unexpected and
enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
◍ What utilities are used to update a Lenovo branded system, after a
system board has been replaced? (select all that apply). Ans: BIOS
update
◍ It is important to understand how to provide good customer
service because. Ans: A customer is not someone to argue with.
◍ Which of the following cable management solutions can be found
in desktop systems? (Select all that apply). Ans: Zip ties
AND
Snap clips
, ◍ Who provides the shipping container to the customer when a
system needs to be shipped to the service depot?. Ans: Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
◍ Which of the following statements are true about replacing the
thermal compound on a laptop?. Ans: Spread the thermal compound
until the entire surface is covered.
◍ What question needs to be asked, after determining the
component with a problem?. Ans: When does the issue occur?
◍ Which of the following is the correct thermal paste to use on
Lenovo systems?. Ans: Shin-Etsu Microsi X23-7783D
◍ What does PCIe stand for?. Ans: Peripheral Component
Interconnect Express
◍ Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply). Ans: Spudger
AND
Screw driver
, AND
Tweezers with ESD coating
◍ The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it has
been shipped?. Ans: The Customer
◍ In the customer service technique, the first E of DEFUSE stands
for. Ans: Empathize
◍ While talking to the customer, it is important that your tone of
voice is. Ans: Concerned
◍ Select the correct description of a Customer Replaceable
Unit(CRU)?. Ans: Replacement parts that are determined to be simple
enough for a non-trained person to remove and replace.
◍ A Hardware Maintenance Manual (HMM) contains information
on which of the following topics?. Ans: Hardware removal and
replacement
◍ Where is RAM installed?. Ans: Memory sockets on Motherboard
◍ What can you do to ensure that you do not forget how the cables
are installed before you service a system?. Ans: Take a photograph
2026 DETAILED SOLUTIONS GUARANTEED
◍ The Lenovo Brand Strategy is about being. Ans: Unexpected and
enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
◍ What utilities are used to update a Lenovo branded system, after a
system board has been replaced? (select all that apply). Ans: BIOS
update
◍ It is important to understand how to provide good customer
service because. Ans: A customer is not someone to argue with.
◍ Which of the following cable management solutions can be found
in desktop systems? (Select all that apply). Ans: Zip ties
AND
Snap clips
, ◍ Who provides the shipping container to the customer when a
system needs to be shipped to the service depot?. Ans: Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
◍ Which of the following statements are true about replacing the
thermal compound on a laptop?. Ans: Spread the thermal compound
until the entire surface is covered.
◍ What question needs to be asked, after determining the
component with a problem?. Ans: When does the issue occur?
◍ Which of the following is the correct thermal paste to use on
Lenovo systems?. Ans: Shin-Etsu Microsi X23-7783D
◍ What does PCIe stand for?. Ans: Peripheral Component
Interconnect Express
◍ Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply). Ans: Spudger
AND
Screw driver
, AND
Tweezers with ESD coating
◍ The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it has
been shipped?. Ans: The Customer
◍ In the customer service technique, the first E of DEFUSE stands
for. Ans: Empathize
◍ While talking to the customer, it is important that your tone of
voice is. Ans: Concerned
◍ Select the correct description of a Customer Replaceable
Unit(CRU)?. Ans: Replacement parts that are determined to be simple
enough for a non-trained person to remove and replace.
◍ A Hardware Maintenance Manual (HMM) contains information
on which of the following topics?. Ans: Hardware removal and
replacement
◍ Where is RAM installed?. Ans: Memory sockets on Motherboard
◍ What can you do to ensure that you do not forget how the cables
are installed before you service a system?. Ans: Take a photograph
