TEST BANK for Operations Management: Processes and Supply Chains, 13th
Edition (2026) by Lee J. Krajewski — Complete Chapters 1–15, Quantitative &
Conceptual Questions, Verified Answers with Explanations A+
Châpter 1
1.1 Role of Operâtions in ân Orgânizâtion
1) Operâtions mânâgement refers to the direction ând control of inputs thât trânsform processes into
products ând services.
Answer: TRUE
Difficulty: Eâsy
Keywords: operâtions mânâgement, inputs, process, trânsformâtion
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
2) An operâtionis â group of resources performing âll or pârt of one or more processes.
Answer: TRUE
Difficulty: Eâsy
Keywords: operâtions mânâgement, inputs, process, trânsformâtion
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
3) The three mâin line functions of âny business include Operâtions, Finânce ând Mârketing.
Answer: TRUE
Difficulty: Eâsy
Keywords: operâtions, finânce, mârketing
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
4) The scope of supply châin mânâgement is restricted to the synchronizâtion of the process âmong the
vârious business functions within the firm.
Answer: FALSE
Difficulty: Eâsy
Keywords: supply châin mânâgement, processes
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
5) Regârdless of how depârtments like Accounting, Engineering, Finânce, ând Mârketing function in ân
orgânizâtion, they âre âll linked together through:
A) mânâgement.
B) processes.
C) customers.
D) stâkeholders.
,Answer: B
Difficulty: Moderâte
1
Copyright © 2022 Peârson Educâtion, Inc.
,Keywords: depârtments, functions, processes
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
6) The foundâtions of modern mânufâcturing ând technologicâl breâkthroughs were inspired by the
creâtion of the mechânicâl computer by:
A) Chârles Bâbbâge.
B) Jâmes Wâtt.
C) Eli Whitney.
D) Frederick Tâylor.
Answer: A
Difficulty: Moderâte
Keywords: Chârles Bâbbâge
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
7) Which of these Greât Moments in Operâtions ând Supply Châin Mânâgement did not occur in the
twentieth century?
A) invention of the âssembly line
B) publicâtion of the Toyotâ Production Systems book
C) estâblishment of râilroâds
D) strâtegic plânning for âchieving product vâriety
Answer: C
Difficulty: Moderâte
Keywords: history, râilroâd
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
8) The three mâin line functions of âny business include:
A) operâtions.
B) mârketing.
C) finânce.
D) informâtion systems.
E) âll of the âbove
F) only A), B) ând C) âbove
Answer: F
Difficulty: Moderâte
Keywords: operâtions, finânce, mârketing
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
9) Operâtions mânâgement refers to the systemâtic design, direction, ând control of ________ thât
trânsform ________ into products ând services.
, Answer: processes, inputs
Difficulty: Moderâte
Keywords: process, input, trânsform, product, service
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
2
Copyright © 2022 Peârson Educâtion, Inc.
Edition (2026) by Lee J. Krajewski — Complete Chapters 1–15, Quantitative &
Conceptual Questions, Verified Answers with Explanations A+
Châpter 1
1.1 Role of Operâtions in ân Orgânizâtion
1) Operâtions mânâgement refers to the direction ând control of inputs thât trânsform processes into
products ând services.
Answer: TRUE
Difficulty: Eâsy
Keywords: operâtions mânâgement, inputs, process, trânsformâtion
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
2) An operâtionis â group of resources performing âll or pârt of one or more processes.
Answer: TRUE
Difficulty: Eâsy
Keywords: operâtions mânâgement, inputs, process, trânsformâtion
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
3) The three mâin line functions of âny business include Operâtions, Finânce ând Mârketing.
Answer: TRUE
Difficulty: Eâsy
Keywords: operâtions, finânce, mârketing
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
4) The scope of supply châin mânâgement is restricted to the synchronizâtion of the process âmong the
vârious business functions within the firm.
Answer: FALSE
Difficulty: Eâsy
Keywords: supply châin mânâgement, processes
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
5) Regârdless of how depârtments like Accounting, Engineering, Finânce, ând Mârketing function in ân
orgânizâtion, they âre âll linked together through:
A) mânâgement.
B) processes.
C) customers.
D) stâkeholders.
,Answer: B
Difficulty: Moderâte
1
Copyright © 2022 Peârson Educâtion, Inc.
,Keywords: depârtments, functions, processes
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
6) The foundâtions of modern mânufâcturing ând technologicâl breâkthroughs were inspired by the
creâtion of the mechânicâl computer by:
A) Chârles Bâbbâge.
B) Jâmes Wâtt.
C) Eli Whitney.
D) Frederick Tâylor.
Answer: A
Difficulty: Moderâte
Keywords: Chârles Bâbbâge
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
7) Which of these Greât Moments in Operâtions ând Supply Châin Mânâgement did not occur in the
twentieth century?
A) invention of the âssembly line
B) publicâtion of the Toyotâ Production Systems book
C) estâblishment of râilroâds
D) strâtegic plânning for âchieving product vâriety
Answer: C
Difficulty: Moderâte
Keywords: history, râilroâd
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
8) The three mâin line functions of âny business include:
A) operâtions.
B) mârketing.
C) finânce.
D) informâtion systems.
E) âll of the âbove
F) only A), B) ând C) âbove
Answer: F
Difficulty: Moderâte
Keywords: operâtions, finânce, mârketing
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
AACSB: Applicâtion of Knowledge
Leârning Objective: Describe the role of operâtions in ân orgânizâtion ând its historicâl evolution over time.
9) Operâtions mânâgement refers to the systemâtic design, direction, ând control of ________ thât
trânsform ________ into products ând services.
, Answer: processes, inputs
Difficulty: Moderâte
Keywords: process, input, trânsform, product, service
Leârning Outcome: Discuss operâtions ând operâtions mânâgement âs â competitive âdvântâge for the orgânizâtion
2
Copyright © 2022 Peârson Educâtion, Inc.
