CQPA PRACTICE EXAM 1 QUESTIONS AND ANSWERS
Shewhart - CORRECT ANSWER✅✅1930s developed methods for statistical analysis and control of
quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - CORRECT ANSWER✅✅1950s taught methods to Japanese engineers and executives; origin of
TQM;
14 Points, cooperation, theory of profound knowledge
Juran - CORRECT ANSWER✅✅1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality planning,
quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process required
*planning without goals is NOT possible
Feigenbaum - CORRECT ANSWER✅✅1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of action in doing
work to accomplish certain objectives"
Crosby - CORRECT ANSWER✅✅promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - CORRECT ANSWER✅✅QP: part of quality management focused on setting
quality objectives and specifying necessary operational processes and related resources to fulfill the
quality objectives
,purpose of quality planning - CORRECT ANSWER✅✅identify actions that can increase effectiveness and
efficiency of activities and processes
approaches of quality planning - CORRECT ANSWER✅✅Strategic-- long term
operational -- tactic
implementation-- short term (operational)
summary of quality planning - CORRECT ANSWER✅✅road map or guide to meeting customer
expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - CORRECT ANSWER✅✅necessary specific characteristics of a product or service that a
customer demands and will purchase (should always be drive by the customer);
product and process
standards - CORRECT ANSWER✅✅"statement, specification, or quantity of material against which
measured outputs from a process may be judged as acceptable or unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
, specifications - CORRECT ANSWER✅✅grouping of specific PARAMETERS that are required to ensure the
success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 - CORRECT ANSWER✅✅basic international standard (documentation is key)
National Standards - CORRECT ANSWER✅✅ASME; ASTM; API
Quality Awards - CORRECT ANSWER✅✅MBNQA (Malcom Baldrige National Quality Award), European
Foundation for Quality Management's European Quality Award, the Deming Prize, and Shingo Prize for
Excellence in Manufacturing
Part 2 - CORRECT ANSWER✅✅Part 2
Feigenbaum definition of totally quality control - CORRECT ANSWER✅✅total quality control's
organization wide impact involves the managerial and technical implementation of customer-oriented
quality activities as a prime responsibility of general management and of the main-line operations of
marketing, engineering, production, industrial relations, finance, and service as well as of the quality-
control function itself
K. Ishikawa - CORRECT ANSWER✅✅used "Company wide quality control" (CWQC) to differentiate the
Japanese concept of total quality control from the American concept;
"To practice quality control is to develop, design, produce and service a quality product which is most
economical, most useful, and always satisfactory to the customer."
Shewhart - CORRECT ANSWER✅✅1930s developed methods for statistical analysis and control of
quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - CORRECT ANSWER✅✅1950s taught methods to Japanese engineers and executives; origin of
TQM;
14 Points, cooperation, theory of profound knowledge
Juran - CORRECT ANSWER✅✅1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality planning,
quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process required
*planning without goals is NOT possible
Feigenbaum - CORRECT ANSWER✅✅1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of action in doing
work to accomplish certain objectives"
Crosby - CORRECT ANSWER✅✅promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - CORRECT ANSWER✅✅QP: part of quality management focused on setting
quality objectives and specifying necessary operational processes and related resources to fulfill the
quality objectives
,purpose of quality planning - CORRECT ANSWER✅✅identify actions that can increase effectiveness and
efficiency of activities and processes
approaches of quality planning - CORRECT ANSWER✅✅Strategic-- long term
operational -- tactic
implementation-- short term (operational)
summary of quality planning - CORRECT ANSWER✅✅road map or guide to meeting customer
expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - CORRECT ANSWER✅✅necessary specific characteristics of a product or service that a
customer demands and will purchase (should always be drive by the customer);
product and process
standards - CORRECT ANSWER✅✅"statement, specification, or quantity of material against which
measured outputs from a process may be judged as acceptable or unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
, specifications - CORRECT ANSWER✅✅grouping of specific PARAMETERS that are required to ensure the
success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 - CORRECT ANSWER✅✅basic international standard (documentation is key)
National Standards - CORRECT ANSWER✅✅ASME; ASTM; API
Quality Awards - CORRECT ANSWER✅✅MBNQA (Malcom Baldrige National Quality Award), European
Foundation for Quality Management's European Quality Award, the Deming Prize, and Shingo Prize for
Excellence in Manufacturing
Part 2 - CORRECT ANSWER✅✅Part 2
Feigenbaum definition of totally quality control - CORRECT ANSWER✅✅total quality control's
organization wide impact involves the managerial and technical implementation of customer-oriented
quality activities as a prime responsibility of general management and of the main-line operations of
marketing, engineering, production, industrial relations, finance, and service as well as of the quality-
control function itself
K. Ishikawa - CORRECT ANSWER✅✅used "Company wide quality control" (CWQC) to differentiate the
Japanese concept of total quality control from the American concept;
"To practice quality control is to develop, design, produce and service a quality product which is most
economical, most useful, and always satisfactory to the customer."
